Customer Solutions Specialist

2 weeks ago


Cape Town, South Africa Impact.com Full time

**Our Company**:
If you are looking to join a team where your opinion is valued, your contributions are noticed, and you enjoy working with fun and talented people from all over the world then this is the place for you.
- Passionate about its people
- Focused on delivering the very best tech to our customers
- Offering the flexibility to work how and where you are most successful
- Obsessed with our customers' success
- The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more
- Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
- Obsessed with making a difference in business and to the wider community

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi's, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand-to-brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 1000 employees and 10 offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

**Your Role at Impact**:
The Customer Solutions team is part of the broader Customer Engineering team, whose responsibility is to ensure a high-quality user experience and drive user retention. Our global Customer Solutions team comprises Customer Solutions Specialists who provide 24/5 product support coverage while continuously finding ways to improve our user experience and operational efficiencies.

**What You'll Do**:

- Support during US Pacific hours, 5 pm to 2 am SAST (PDT)/ 4 pm to 1 am SAST (PST).
- Be the first point of contact when a client has a problem using the platform.
- Engaging with our users via in-app chat and ticketing system
- Investigating and troubleshooting user and platform issues, including replicating the client's experience, testing features, and gathering information
- Learning how to best assist our client's business through the best use of the platform and new features as they are developed
- Manage support cases to ensure issues are recorded, tracked, and resolved in a timely manner.
- Liaise with a diverse group of professionals across multiple teams.
- Be involved in cross-functional projects aimed at improving customer experience and operational efficiency.
- Work with the Senior team to drive operational efficiencies, change, and alignment with internal teams.

**What You Have**:

- 2+ years experience in one of the following: Finance, Fintech, Accounting, or banking
- University Degree in Accounting or Mathematics
- Experience in customer support/service within the SaaS world
- Understand the Affiliate Market EcoSystem
- Basic understanding of how business processes work to empathize with what our clients are trying to get done on our platform
- "Superuser" level understanding of the internet - Google-Fu master
- Detail-oriented, able to effectively prioritize tasks, triage conflicting issues with solid time management
- Customer-centric, willing to be an advocate for your client's needs, and a passion for providing a great customer experience
- Excellent verbal and written communication skills
- Able to break down complex topics into digestible explanations
- The ability to analyze data for insights
- A quick thinker and problem-solver with the ability to pivot when needed
- A self-starter that can work autonomously as well as in a team, and knows how to get stuff done
- Resourceful and able to teach oneself and find an answer
- Hungry to learn and continuously grow your knowledge as the Product/Business evolves
- Familiarity with concepts like API, FTP, SQL, Javascript, and HTML, as well as basic business accounting
- Familiarity with Excel or QuickBooks
- A tertiary qualification in customer service or digital marketing is beneficial

**Nice to have**:

- **Affiliate & Partnerships Industry Fundamentals Certification** by PXA**:
**Benefits/Perks**:

- **Hybrid, Casual work environment**:

- **Responsible PTO policy**
- Take the time off that you need. We are truly committed to a positive work-life balance, recognizing that it is important to be happy and fulfilled in both
- **6 month primary caregiver leave**:

- **Training & Development**
- Learning the advanced partnership automation products
- **Medical Aid and Provident Fund**
- Group schemes with Discovery & Bonitas for medical aid
- Group scheme with Momentum for provident fund
- **Restricted Stock Units**
- 3-year vesting schedule pending Board approval
- **Internet Allowance**:

- **Fitness club fee reimbursements**

**#LI-NK1


  • Solution Specialist

    2 days ago


    Cape Town, South Africa The Recruiters Full time

    Our client is the leading provider of cloud CRM and Contact Centre solutions in Southern Africa. They are seeking to appoint a talented, experienced, and committed Solution Specialist to join their professional Services team to engage customers, gather requirements and design and deliver solutions for all their products. Key responsibilities: - Conduct...

  • Solutions Architect Specialist

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa PRR Recruitment Services Full time

    This well known client is a dependent Payment services provider. Currently seeking a Solutions Architect Specialist. Being involved in System Architecture planning and execution Development and optimise the applications Architecture Governance Business relationship Management BSc degree is needed Extensive practical enterprise architecture experience...

  • Solutions Architect

    4 days ago


    Cape Town, South Africa F & G Sourcing Specialist Full time

    An exciting opportunity is available for an individual who is a technical leader to join a reputable IT client as a **Solutions Architect**. **Salary**: Market Related **The Solutions Architect will be responsible for**: - Ensuring compatibility between solutions and enterprise context. - Creating architectural designs to guide and contextualize solution...


  • Cape Town, South Africa Fivewest OTC Desk Pty Ltd Full time

    Fivewest OTC Desk is a dynamic and innovative force in the foreign exchange and crypto markets. The cornerstone of our trading operations is our over-the-counter (OTC) desk, which stands as one of the largest for crypto trading in South Africa. We are looking for a talented customer support specialist to join our team. Customer Interaction: - Provide...


  • Cape Town, South Africa IntelliStaff Full time

    **_Our client in the public and private metering space is urgently looking to employ a Customer Solution Agent at their organization_** **_Location: Plattekloof, Cape Town_** **_Requirements:_** - _ Tertiary Engineering Qualification_ - _ Minimum 2 years of experience in the technical industry_ - _ Basic knowledge of meters and IoT devices and systems_ - _...

  • Solution Specialist

    2 weeks ago


    Cape Town, South Africa MPRTC Full time

    **Requirements**: - _ A tertiary qualification is preferable, but we're more interested in your experience as a solver of the impossible._ - _ Proven working experience as a solutions specialist, product owner, or project manager in the information technology sector. You should be able to identify and troubleshoot complex technical problems with ease._ - _...

  • SAP Solution Specialist

    Found in: beBee jobs ZA - 1 week ago


    Cape Town, Western Cape, South Africa Engen Full time

    Engen's job vacancy, Career and RecruitmentJob title : SAP Solution Specialist – Cape Town jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 12, 2024Quick Recommended LinksJobs by LocationJob by industries Purpose of the JobTo provide a stable SAP system that will enable the business to make strategic decisions and improve...


  • Cape Town, South Africa Vodafone Full time

    **Role purpose**: To ensure that user requirements for the business are documented, developed and delivered on. **Your responsibilities will include**: **Design / Architect / Implement Solutions and Develop Blueprints too**: Technology - Cloud Automation: Applications will utilize the DevOps tool chain to ensure automation and rapid deployment for the...


  • Cape Town, South Africa Impact.com Full time

    **Our Company**: If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you. If you have a desire to work in an organisation that is: - Passionate about its people - Focused on delivering the very best tech to our...


  • Cape Town, South Africa Onsight Software Full time

    **The opportunity** Onsight is passionate about helping improve companies' top line performance with exceptional software products recognised for simplicity, functionality, and user experience. Our best customer service is enabled by employees that thrive in an informal, team-orientated, and collaborative work environment. Onsight people feel respected and...

  • Customer Service Specialist, Customer Experience

    Found in: beBee S ZA - 4 weeks ago


    Cape Town, South Africa Amazon Full time

    DESCRIPTIONAmazon's mission is to be earth's most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To achieve this, we are looking for a CS Specialist, Customer Experience (CX) to join our South Africa Customer Service team, who will play a key supporting role in the delivery of our CX roadmap.The CS...

  • Solution Architect III

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Shoprite Full time

    Become part of an innovative, forward-thinking and strategic IT architecture team. Our mature architecture team is based in Brackenfell (strategically placed close to the sea and the Cape Winelands) and includes experts in enterprise architecture, solution architecture and data architecture. We operate in an agile retail environment of Africa’s largest...

  • Dutch speaking Customer Service Specialist

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa Language Recruiters Full time

    Are you fluent in Dutch, and do you thrive in a dynamic fast-paced environment? Join a leading eCommerce company as a Dutch speaking Customer Service Specialist in Cape Town, South Africa As part of this team, you’ll be the first point of contact for Dutch speaking customers, assisting them with inquiries, resolving issues, and providing support...

  • Customer Experience Specialist

    Found in: Talent ZA C2 - 2 weeks ago


    Cape Town, South Africa DigiCert Full time

    ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help...


  • Cape Town, South Africa Klantenvertellen B.V. Full time

    Are you a proven B2B sales expert with a passion for delivering exceptional customer experiences? **Do you have a talent for upgrading, cross-selling, and building lasting relationships?** If so, we want you to join our dynamic team at KlantenVertellen in Cape Town! **About KlantenVertellen**: KlantenVertellen is a fast-growing B2B solutions provider that...


  • Cape Town, South Africa Crypto Banter Full time

    **About Crypto School**: Crypto School, a part of the vibrant Crypto Banter community, is on a mission to demystify the complex world of cryptocurrency. We provide comprehensive education on cryptocurrencies to empower learners with the knowledge they need to navigate the crypto space with confidence. Our platform is designed to be accessible, engaging, and...


  • Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    Excellent written and verbal communications skills with an ability to interact with senior stakeholders. Ability to get hands dirty in the detail but can also see the bigger picture. Ability to effectively manage multiple workstreams at the same time while maintaining a high level of quality. Confident creating reports for leadership consumption. Ability to...


  • Cape Town, South Africa Amazon Web Services South Africa Pvt Ltd Full time

    Basic Qualifications - Experience leading complex, large scale. IT/digital/business transformation programs - Experience in a customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level - Strong organizational and troubleshooting skills with precise attention...


  • Cape Town, South Africa Health Solutions Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...


  • Cape Town, South Africa Mobiz Full time

    **About the Company** Mobiz enables businesses to easily create instantly meaningful moments with their customers and significantly drive conversion rates in their organisations. We do this by providing Enterprise and SMB clients with a SMS platform to create and design hyper-personalised landing pages and distribute these landing pages via text...