Solution Specialist

2 weeks ago


Cape Town, South Africa The Recruiters Full time

Our client is the leading provider of cloud CRM and Contact Centre solutions in Southern Africa. They are seeking to appoint a talented, experienced, and committed Solution Specialist to join their professional Services team to engage customers, gather requirements and design and deliver solutions for all their products.

Key responsibilities:

- Conduct requirements gathering process to ensure the Statement of Work is clearly defined and agreed, including all required stakeholders
- Practice cross-functional collaboration and communicate with internal resources and where necessary, third parties/vendors, for the flawless execution of projects
- Create and maintain comprehensive project and product documentation
- Participate in all phases of the project life cycle e.g., requirements review/analysis, test planning, test execution, and test reporting and assessment
- Manage the relationship with the customer and all stakeholders on the project
- Identify and mitigate project and/or test risks with escalation/delegation of issues to appropriate members of the project team
- Analyse complex situations and recommend solutions to the client.
- Plan release cycles and align business on release plan and requirements
- Manage all projects and associated tasks in project management system and update, gather data and report on billing, status and other defined metrics
- Develop a project plan to track progress in order update customers and all stakeholders regularly
- Report and escalate to management as needed

Skills, Qualifications and Work Experience
- Excellent educational background, preferably with tertiary qualifications

**- Proven working experience as a solutions specialist / product owner / project manager in the information technology sector**
- Call centre/contact centre experience is a bonus
- Excellent client-facing and internal communication skills
- Problem solving skills
- Excellent written and verbal communication skills

**Salary**: R40,000.00 - R50,000.00 per month

**Experience**:

- solutions specialist (or similar) in the IT sector: 5 years (required)


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