Customer Support Specialist

2 weeks ago


Cape Town, South Africa Fivewest OTC Desk Pty Ltd Full time

Fivewest OTC Desk is a dynamic and innovative force in the foreign exchange and crypto markets. The cornerstone of our trading operations is our over-the-counter (OTC) desk, which stands as one of the largest for crypto trading in South Africa.

We are looking for a talented customer support specialist to join our team.

Customer Interaction:

- Provide accurate and detailed information about our products/services.
- Address and resolve customer concerns, issues and inquiries.
- Be the first point of contact for customers or potential customers and correctly assist or delegate the customers to the correct person.
- Assist potential customers or current customers with any profile queries or assist the customer with any queries during the onboarding process.

Problem Resolution:

- Identify and analyse customer issues to provide appropriate solutions.
- Collaborate with other departments to resolve problems and escalate issues as needed.
- Ensure customer satisfaction by going above and beyond to meet their needs.

Documentation:

- Maintain detailed and accurate records of customer interactions and any provided documentation.
- Document common issues or queries and create knowledge based documents for internal use.

Product/Services Knowledge
- Stay informed about products/services and industry trends.
- Have a deep understanding of the company processes and procedures, website and platform to adequately assist customers or potential customers.

Feedback and Improvement:

- Gather customer feedback and communicate insights to the product and development teams.
- Collaborate with cross-functional teams to address customer needs and improve processes.

Qualifications:

- Proven experience in customer support or a related field in the financial space for a minimum of three years.
- Strong understanding of the crypto space.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional in challenging situations.

**Salary**: From R12 000,00 per month

Application Question(s):

- Are you based in Cape Town and are you able to commute readily to Foreshore, Cape Town?
- Do you have a strong understanding of the crypto space?

**Experience**:

- customer support: 2 years (required)

Application Deadline: 2024/03/18



  • Cape Town, South Africa Onsight Full time

    **CUSTOMER SUPPORT SPECIALIST** **The opportunity** Onsight is passionate about helping improve companies' top line performance with exceptional software products recognized for simplicity, functionality, and user experience. Our best customer service is enabled by employees that thrive in an informal, team-orientated, and collaborative work environment....


  • Cape Town, South Africa Onsight Software Full time

    **The opportunity** Onsight is passionate about helping improve companies' top line performance with exceptional software products recognised for simplicity, functionality, and user experience. Our best customer service is enabled by employees that thrive in an informal, team-orientated, and collaborative work environment. Onsight people feel respected and...


  • Cape Town, South Africa Language Recruiters Full time

    Are you fluent in **Dutch** with a passion for travel? Then pack your bags, because we’ve got the perfect **job** for you! A leading international airline company is seeking a **Dutch speaking Customer Support Specialist** to join their team in **Cape Town, South Africa**. Your key **job** responsibilities as the **Dutch** speaking Customer Support...


  • Cape Town, South Africa Language Recruiters Full time

    Are you fluent in **Italian** with a passion for travel? Then pack your bags, because we’ve got the perfect **job** for you! A leading international airline company is seeking an **Italian speaking Customer Support Specialist** to join their team in **Cape Town, South Africa**. Your key **job** responsibilities as the **Italian** speaking Customer Support...

  • Customer Relations

    4 weeks ago


    Cape Town, South Africa FocusPoint International Full time

    **Job description** FocusPoint International (FPI) is offering an exciting opportunity to join an internationally based, global risk consultancy as an Operations Support Specialist/ Customer Relations Specialist. **The Role**: As an Operations Support Specialist (OSS) you are the frontline support to FPI clients requiring emergency assistance and advice....


  • Cape Town, South Africa RateHawk Full time

    Emerging Travel Group (ETG) is a travel-tech company that owns six brands: RateHawk, ZenHotels, Ostrovok.ru, Ostrovok B2B, Roundtrip and Ostrovok Komandirovki. 12 years ago we exploded into the travel industry and since then have been pushing our way to global leadership — we have representatives in 24 countries around the world and you can book our...

  • German Speaking

    7 days ago


    Cape Town, South Africa Jenrec Pty Ltd Full time

    **German speaking - Customer Support Specialist - Cape Town - Hybrid** We are looking for German Speaking customer support specialist to join a team in Tokai! This client is a successfully Start Up, providing business services to international clients. They have ambitious growth expectations, as they operate in the exciting and fast-growing field of online...


  • Cape Town, South Africa SA Commercial (Pty) Ltd Full time

    Responsibilities & DutiesAs a valued member of our elite support squad, you will:- Provide excellent customer experience through technical support.- Serve as the interface between the customer and various departments.- Troubleshoot and resolve customer issues promptly and efficiently.- Document and track customer issues and resolutions.- Follow escalation...


  • Cape Town, South Africa SA Commercial (Pty) Ltd Full time

    Responsibilities & Duties As a valued member of our elite support squad, you will:- Provide excellent customer experience through technical support.- Serve as the interface between the customer and various departments.- Troubleshoot and resolve customer issues promptly and efficiently.- Document and track customer issues and resolutions.- Follow escalation...


  • Cape Town, South Africa SA Commercial (Pty) Ltd Full time

     Responsibilities & DutiesAs a valued member of our elite support squad, you will:- Provide excellent customer experience through technical support.- Serve as the interface between the customer and various departments.- Troubleshoot and resolve customer issues promptly and efficiently.- Document and track customer issues and resolutions.- Follow escalation...


  • Cape Town, South Africa Massive Diamonds Marketing Full time

    Customer Onboarding Specialist provides essential support and guidance to new customers, helping them navigate through the early stages of product usage. They answer queries, provide customized advice, troubleshoot issues, and work closely with other teams to ensure a smooth transition for the customer. Their goal is to improve customer satisfaction and...


  • Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    Fluent in Arabic and English language in written and verbal communication Matric or equivalent 1+ years customer service experience Working knowledge of Microsoft Office Applications Ability to navigate multiple computer systems and platforms We are seeking a driven, experienced professional to work directly with a specialized segment of content providers....

  • Is Support Specialist

    4 weeks ago


    Cape Town, South Africa Progressive Edge Full time

    **IS Support Specialist (T-SQL)** **Cape Town** Join our esteemed Information Systems support team at a leading asset management firm in South Africa! We're seeking a committed IS Support Specialist to play a pivotal role in executing essential operations, configurations, and maintenance on our production systems. Your responsibilities will encompass...


  • Cape Town, South Africa SA COMMERCIAL Full time

    Dutch Billing Specialist We are currently seeking full-time Dutch **native speakers**, that is customer-centric, energetic individuals to join the team as a Billing Support Specialist. As billing support you will be responsible for assisting customers with tasks related to subscriptions and invoice-related matters across all products offered within the EMEA...


  • Cape Town, South Africa Language Recruiters Full time

    Are you fluent in Dutch, and do you thrive in a dynamic fast-paced environment? Join a leading eCommerce company as a Dutch speaking Customer Service Specialist in Cape Town, South Africa As part of this team, you’ll be the first point of contact for Dutch speaking customers, assisting them with inquiries, resolving issues, and providing support...


  • Cape Town, South Africa Huntswood Full time

    **Job profile/ Purpose**: We are looking for a skilled and experienced People Support Specialist to join our team! As a People Support Specialist, you will be responsible for supporting our HR department in the development and execution of HR strategy, policies and objectives **Roles and Responsibilities**: - Managing all HR admin Procedures. - Drafting of...


  • Cape Town, South Africa ViVa Outsourcing Full time

    We are looking for an outstanding German Speaking customer support specialist to join the ViVa team! (Please note this in an on-site job located in Cape Town) **About ViVa Outsourcing**: ViVa Outsourcing is a Cape Town based Start Up, providing business services to international clients. We have ambitious growth expectations, as we operate in the exciting...


  • Cape Town, South Africa SA Commercial (Pty) Ltd Full time

    Dutch Technical Support Specialist We are actively seeking experienced call center agents to join our team, providing exceptional customer service for retail software and equipment in a first-line tech support capacity. This role focuses on supporting English-speaking US and European customers, and it is a premise-based position based in...


  • Cape Town, South Africa Graylink Full time

    **Job Advert Summary**: At graylink, helping our customers succeed is at the heart of what we do. We are looking for an Application Support Specialist to join our Client Services team in Cape Town. Our digital talent solutions help employers automate manual processes to recruit, retain and reorganise talent quickly, efficiently, and for less. **Minimum...

  • Customer Support

    4 weeks ago


    Cape Town, South Africa Jonsson Workwear Full time

    Our retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life. Customer Support plays an essential role through providing a brilliant service to new and existing...