B2b Sales and Customer Success Specialist

3 weeks ago


Cape Town, South Africa Klantenvertellen B.V. Full time

Are you a proven B2B sales expert with a passion for delivering exceptional customer experiences? **Do you have a talent for upgrading, cross-selling, and building lasting relationships?** If so, we want you to join our dynamic team at KlantenVertellen in Cape Town

**About KlantenVertellen**:
KlantenVertellen is a fast-growing B2B solutions provider that specializes in delivering innovative feedback products and services tailored to our clients' needs. We pride ourselves on offering both standard and bespoke solutions to help businesses thrive in a rapidly evolving digital landscape.

**The Role**:
We are seeking an experienced B2B Sales and Customer Success Specialist with a proven track record of success in sales, account management, and customer satisfaction. As a key member of our team, you will be responsible for identifying, nurturing, and closing high-value opportunities, while ensuring ongoing client satisfaction and loyalty.

**Key Responsibilities**:

- Develop and execute a strategic plan to achieve sales targets and expand our customer base
- Establish, nurture, and maintain strong relationships with potential and existing clients
- Demonstrate a deep understanding of our products and services, tailoring your sales approach to meet the unique needs of each client
- Collaborate with our technical and product teams to develop and deliver customized solutions that exceed client expectations
- Act as a trusted advisor to clients, providing ongoing support and guidance to ensure their success and satisfaction
- Identify opportunities for account growth and cross-selling, working proactively to maximize customer lifetime value

**Qualifications**:

- Proven track record of success in B2B sales and account management, ideally in the technology or software industry
- Strong understanding of customer success principles and best practices
- Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients at all levels
- Demonstrable experience in upgrading, cross-selling, and closing deals
- Results-driven and self-motivated, with a passion for driving customer success

**What We Offer**:

- Competitive salary and performance-based incentives
- Opportunity to work in a fast-growing company with an exciting product portfolio
- Collaborative and supportive team environment
- Professional development and career growth opportunities

Application Question(s):

- Can you provide specific examples of your past B2B sales and account management success, particularly in upgrading, cross-selling, and closing deals?


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