Uk Curriculum Student Success Support Coach

3 days ago

Cape Town, South Africa Valenture Institute Full time

Valenture Institute partners with the world’s leading education institutions to transform physical limitations into digital opportunities. We create new opportunities for students to choose an aspirational online learning experience by offering fully-supported online high school programmes. As a social enterprise, Valenture Institute is also committed to levelling the playing field and increasing access for all students through free curriculum offerings, extensive scholarship programs and blended learning micro schools in underprivileged communities.

Our Student Success Support Coaches are passionate individuals who are deeply committed to helping our students succeed during their high school journey, and are the frontline custodians of the students’ learning experience. They are the custodians of pastoral care - overseeing the holistic well being of our students. Dedicated Student Success Coaches are responsible for providing premium, personalised support and solutions to students and their parents and building meaningful one-to-one relationships with students, with a primary focus on exceptional coaching strategies, customer experience and retention. Every high school student needs a champion, and this is where our Support Coaches come in.

Student Coaching & Support
- Support the social and emotional wellbeing of our students by fostering student’s personal development.
- Offer high-quality and consistent coaching and mentoring support to students in accordance with the strategies defined by the Student Success team.
- Work closely with the Student Success Lead, Student Success team and Faculty to ensure delivery of a holistic, high-quality learning experience.
- Take ownership of the role as the primary point of contact for students and their parents during the learning experience.
- Be deeply committed to the responsibility for duty of care related to the role, and strictly uphold and abide by all policies and procedures.
- Conduct student and parent onboarding.
- Support students in mapping out their individualised High School progression plan.
- Be committed to providing excellent support to both students and their parents at all times.
- Utilise an in-depth understanding of the technical functions of the Online Campus to guide a student in navigating their learning path and, where necessary, have basic knowledge on how to troubleshoot technical problems.
- Provide an assessment of critical situations and determine when escalation is required to internal teams via pre-defined channels and follow up to ensure resolution.
- Monitor and update data reports and student tracking sheets.
- Host group sessions with students (this includes weekly Home Room and Learning Compass Sessions).
- Develop and update individual student growth plans on a weekly basis.
- Proactively alert the School Counsellor to potential psychological issues/barriers (referrals process).

Qualification Delivery
- Employ creative thinking and problem solving techniques to provide quality administrative support. Which includes, but is not limited to: suspension, deferral, and cancellation requests as well as queries related to fees, student records, examinations and recognition.
- Collaborate regularly with team members of the Faculty and Product divisions to ensure the optimal delivery of the learning experience for students and their parents.
- Self-manage workload through the use of data and metrics to drive efficiency in order to meet defined KPIs and participate in regular qualitative coaching and development feedback.
- Remain up-to-date on departmental processes and resolution procedures through ongoing training and development

Retention

A key success metric for the Student Success team is the successful retention of students. This is achieved through the delivery of an exceptional learning experience underpinned by quality coaching. Where students are encountering challenges in this regard the Student Success Support Coach is required to work with students, and their parents, to create personalised remediation and support plans in collaboration with the relevant Faculty team members.

Realities of the role
- Valenture Institute is a fast-paced startup. We are not a traditional school We are reimagining schooling and precedent needs to be adopted only where it has proven to have great results. If you think that traditional schools have it all figured out, this is probably not the right role for you.
- Collaboration is the name of the game. We operate in highly specialised teams, and our ability to deliver an excellent student experience is premised on our team’s ability to collaborate, value the contributions of their teammates (including those in other teams) and see the value in the “rubbing of minds”. If you do not find value in having your ideas interrogated or others weighing in on how things could foreseeably be done, you are unlikely to enjoy the role. Similarly, if you are not comfortable with other teams

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