Head of Student Success

2 days ago

Cape Town, South Africa Valenture Institute Full time

Valenture Institute partners with the world’s leading education institutions to transform physical limitations into digital opportunities. We create new opportunities for students to choose an aspirational online learning experience by offering fully-supported online high school programmes.

As a social enterprise, Valenture Institute is also committed to levelling the playing field and increasing access for all students through free curriculum offerings, extensive scholarship programs and blended learning micro schools in underprivileged communities.

The role:
The Head of Student Success at Valenture Institute oversees a cluster of Student Success Portfolio Managers and Leads who provide support across our portfolio of High Schools. The Head of Student Success is responsible for fostering a student-centric culture and a focus on holistic development across our multiple High Schools and offerings. In this highly operational role, they are responsible for leading their team, setting strategic direction, operational planning, reporting on key SLAs and working on the development of their team members in support of the vision to provide holistic support to students. They work closely with Valenture stakeholders as an advocate for our students, parents and partners, and should be someone who is wholeheartedly committed and obsessed with our learners’ support experience and consistently drives improvements and excellence in our support models.

Leadership and Culture
- Work with the Director of Student Experience, to build a culture of student experience excellence, collaboration and innovation.
- Provide direction and leadership to direct reports in line with the Student Experience team’s priorities.
- Focus on the overall health and wellness of the team through coaching and development plans.
- Actively shape the culture of the team to provide high-quality education and pastoral care at scale.
- Monitor and report on key pastoral care/support SLA’s across the portfolio of High Schools.
- Oversee the pastoral care/support quality across all High Schools.
- Recruit and retain exceptional support staff, ensuring that Valenture Institute is known for the quality of its mentors/support coaches.
- Work with the Portfolio Managers and others to write and maintain all support policies, including Assessment and Reporting, Curriculum and the relevant sections of Student Handbooks.

Operations
- Ensure good collaboration and communication with the Product Division on all matters relating to timetabling, scheduling, capacity planning and process mapping.
- Support on process development and improvement, remove operational blockers and ensure that Student Success teams are enabled to provide efficient and effective support to students.
- Overseeing redundancy in the team and ensuring effective workforce management and capacity planning day to day and at established planning intervals.
- Plan, resource, and structure the support models for our multiple High Schools and offerings

Student Experience
- Devise strategies to improve support quality at scale across our offerings.
- Oversee the support quality across all High Schools.
- Work with the Director of Student Experience and the Head of Student Well-being on continuously refining and improving our Pastoral Care offerings.
- Maintain and improve where applicable the framework and content for the Learning Compass programme.
- Ensure seamless collaboration between Student Success and the Student Records, Faculty, Technical Support, Finance, Learning Design, Learning Technology, Project Management and Admissions teams.
- Liaise with other teams on the development and improvement of inter-departmental processes.

Student Progress Monitoring and Assessment:

- Work with the Principal, Academic Advisor and School Counselor to continuously assess and refine the Remediation Policy (RTI).
- Maintain the quality of student support through ongoing quality assurance, moderation and data validation exercise.

Budget management
- Work with the Director of Student Experience to set the annual Student Success budget and manage costs in line with annual objectives.

**Requirements**:

- A bachelor's degree in Education, Communication, Counselling or Psychology preferred.
- Teaching and or management experience at secondary school level, with either BEd or PGCE qualification is beneficial.
- Customer support mindset.
- Management and leadership experience is essential with demonstrated experience in mentoring and leading people. At least 5 years of experience.
- Excellent communication skills, both written and verbal.
- Operationally savvy.
- A good feel for working with assessment data and operational data.
- A blend of academic, customer support and business skill sets is preferred.

Realities of the role:

- Valenture Institute is a fast-paced startup. We are not a traditional school We are reimagining schooling and precedent needs to be adopted only where it has proven to hav

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