Student Success Manager

12 hours ago

Cape Town, South Africa 2U Full time

**What We're Looking For**:
A highly driven and passionate Student Success Manager to oversee all day-to-day activities and operations related to your assigned cohorts, classes, and/or market(s). Including oversight of instructional staff, and operations including classroom experience, learner outcomes, and cultivating a network within the University and the company sponsoring the program. We are looking for someone who can balance the administrative needs of the job with the relational dynamics of learner support. The goal is to keep learners & instructors SUPPORTED & ensure they're successful.

**Responsibilities Include, But Are Not Limited To**:

- Create a classroom experience that energizes learners and keeps them engaged.
- Utilize data in Salesforce and other reporting tools to assess classroom satisfaction and provide feedback and solutions.
- Manage classroom reservations, instructional staff, and operational logistics.
- Assist learners in pursuing new career opportunities, work with Career Services to help learners become employer competitive
- Develop positive working relationships with University contacts, working closely with University Relations to develop and grow the program.
- Contribute to business development in relation to course development and relevant stakeholders
- Deliver outstanding events, work with the Industry Engagement Team to co-host in-person Demo Days and Virtual Tech Talks
- Communicate system or process changes within the company and new approaches to student support and classroom management.

The Student Success Manager owns these metrics in the following ways:

- Student Experience - The best marketing will always be referrals from our Alumni network. Our goal is to create a transformative learning experience that learners will always fondly remember. The Boot Camp is by its nature an extremely challenging program. You will create "magic moments" within the program that celebrates your learners' success along the way.
- Instructional Management - You'll be responsible for managing instructional staff. Your ability to empower these individuals to own their classroom, create a dynamic learning environment, engage in meaningful connections with learners and skillfully present complex curriculum will undoubtedly contribute positively to the Learner Experience. You will provide weekly feedback from student surveys to guide the classroom experience.
- Program Completion - It is up to the Student Success Manager to ensure our learners are supported and meet the required metrics to complete the program successfully.

**Things That Should Be In Your Background**:

- You have worked in a capacity where motivating others was essential to your success
- You understand the importance of deadlines and streamlined communication
- You have managed staff before
- You know what makes a dynamic classroom learning environment
- You have experience in making difficult decisions, tackling problems head-on, and can articulate lessons learned
- You have a track record of delivering excellent customer/student satisfaction
- You have successfully worked with a wide variety of individuals from diverse backgrounds
- You have excellent communication skills and experience in being the main point of contact or representative for a brand
- You can operate independently in a remote environment and cultivate strong relationships in a primarily remote capacity
- You have been a part of a growing environment and are comfortable with evolving roles and responsibilities

**Other Attributes That Will Help You In This Role**:

- The majority of Boot Camp courses run during the evenings Monday-Thursday. Office hours are held before and after classes. With the SSM's role focused both on student support and administrative follow-up, hours of the SSM role are flexible, however, you will be expected to spread your working time over business hours, evenings, and during class as needed.

**About **2U** **Inc**. (NASDAQ: TWOU)**

2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.

**2U** Diversit

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