Uk Curriculum Student Experience Lead- Faculty

3 days ago

Cape Town, South Africa Valenture Institute Full time

Valenture Institute partners with the world’s leading education institutions to transform physical limitations into digital opportunities. We create new opportunities for students to choose an aspirational online learning experience by offering fully-supported online high school programmes. As a social enterprise, Valenture Institute is also committed to levelling the playing field and increasing access for all students through free curriculum offerings, extensive scholarship programs and blended learning micro schools in underprivileged communities.

The Student Experience Lead - Faculty role at Valenture Institute oversees a cluster of Teachers and Teaching Administrators working to support our UCT Online High School. They are responsible for leading their team, providing day to day operational support, monitoring SLAs, providing input on student and parent cases and monitoring the quality of the support and teaching that the team provides.The Student Experience Lead role is focussed on people management and development and the holistic student experience at scale as we seek to serve thousands of students across the globe.

Managing Talent, Growth and Performance:

- Work with the Student Experience Manager, to build a culture of student experience, teaching excellence, collaboration and innovation.
- Provide direction and leadership to direct reports in line with the Student Experience team’s priorities.
- Mentor, coach, develop, and motivate your team to enable them to facilitate transformative learning and support experiences.
- Monitor key faculty performance indicators: grading deadlines, discussion forum engagement, attendance at office hours, live session engagement and liaison with Support Coaches on Valenture Institute systems.
- Conducting ongoing training on Valenture Institute’s internal policies and processes.
- Overseeing redundancy in the team and ensuring effective workforce management and capacity planning day to day and at established planning intervals.
- Ensure good collaboration and communication with the Product Division on all matters relating to timetabling, scheduling, capacity planning and process mapping for your Portfolio.
- Ensure the timely creation and release of test and exam timetables and study guides

Student Experience
- Work with the Student Experience Manager and the School Counsellor on continuously refining and improving our Pastoral Care offering
- Provide support and guidance to Teachers and Support Coaches on high risk parent or student cases and ensure that the referrals process is utilised when it is required.
- Be the first line of escalation for support coaches and teachers
- Continuously evaluate and improve internal and student facing procedures and policies to best serve our students and the business
- Ensure seamless collaboration between Student Experience, Product, Project Management and Admissions teams.
- Liaise with other teams on inter-departmental processes.
- Provide input into the development of the Learning Compass programme.

Student Progress Monitoring and Assessment:

- Running Student Progress Monitoring meetings together with Teachers and Home Room Support Coaches to monitor at-risk students and the effectiveness of planned interventions (according to our remediation policy which uses RTI).
- Working with our School Counsellor and overseeing the progress of all students on Individual Support Plans within the allocated Home Room(s).
- Maintaining the integrity of assessment data through ongoing quality assurance, moderation and data validation exercise
- Communicate with teachers, parents and administrators on an ongoing basis about behavioural and academic problems

**Requirements**:

- A bachelor's degree in Education, Communication, Counselling or Psychology preferred.
- Teaching experience at secondary school level, with either BEd or PGCE qualification is beneficial
- Customer support mindset
- Management and leadership experience is essential with demonstrated experience in mentoring and leading people. At least 2 years experience.
- Excellent communication skills, both written and verbal.
- Operationally savvy.
- A good feel for working with assessment data and operational data.
- A blend of academic and business skill sets is preferred.

Realities of the role:

- Valenture Institute is a fast-paced startup. We are not a traditional school We are reimagining schooling and precedent needs to be adopted only where it has proven to have great results. If you think that traditional schools have it all figured out, this is probably not the right role for you.
- Collaboration is the name of the game. We operate in highly specialised teams, and our ability to deliver an excellent student experience is premised on our team’s ability to collaborate, value the contributions of their teammates (including those in other teams) and see the value in the “rubbing of minds”. If you do not find value in having your ideas interrogated or o

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