Donor Care Intern

6 months ago

Johannesburg, South Africa Medecins Sans Frontieres South Africa Full time

**About MSF**

Doctors without Borders (MSF) is an international, independent, medical humanitarian organisation committed to two objectives: providing medical assistance to people affected by armed conflict, epidemics, healthcare exclusion, natural and man-made disasters; and speaking out about the plight of the populations assisted. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation. Today, MSF is present in more than 70 countries, where thousands of MSF doctors, nurses, logisticians, water-and-sanitation experts, and other medical and non-medical professionals work together to bring essential health services to people caught in humanitarian crises.

**The MSF SA Fundraising Team mission is**:
To inspire and engage the South African community to take action to save lives around the world though financial support towards MSF projects. MSF SA’s fundraising department is responsible for raising private funding, predominantly from individuals, to support our humanitarian mission and our activities in the Southern African region.

**Purpose of the job**

The Donor Care intern at MSF Southern Africa (MSF SA) will be part of the retentions and Loyalty team in the Fundraising department. Providing essential personal contact to donors and qualified prospects by handling customer service issues, facilitating donors’ queries, gift renewals, upgrades and assisting in all retention activities. Providing quality care for inbound and outbound donor queries via online and offline while learning about fundraising and donor care.

**Department**:Fundraising

**Reports to**: Retentions Manager

**The MSF SA Fundraising Team mission is**:
To inspire and engage the South African community to take action to save lives around the world though financial support towards MSF projects. MSF SA’s fundraising department is responsible for raising private funding, predominantly from individuals, to support our humanitarian mission and our activities in the Southern African region.

**Job Overview**

Reporting to Retentions manager and working directly with Donor Retention officer, Donor care Intern will provide essential personal contact to donors and qualified prospects by handling customer service issues, facilitating donors’ queries and donation upsell & cross-sell requests.

**Visions of the post**
- Accurate capturing and recording all donor care requests and queries on the CRM.
- Work with the Donor Care team to archive annual team KPIs and improving donor efficiency.

We are looking for a proactive and efficient individual with outstanding interpersonal, oral and written communication skills, strong work ethic and a commitment to confidentiality and high ethical standards. The Donor care Intern will have the ability to prioritize workload in a timely manner, translate donor requests and queries into the most efficient solution to improve MSF’s donor retention and loyalty objectives.

The Donor care Intern will have to be an individual with passion for humanitarian causes, strong customer service focus and excellent attention to details. He or she should be highly computer literate with high-level oral, written communication and strong administration skills.

**Key Learnings**

The Donor care Intern will focus on the following learning areas:

- Customer care practical responsibilities and efficiency
- Customer Relationship system management experience and user administration.

**KEY TASKS & RESPONSIBILITIES**

**1) Pro-active retention program**
- Proactively communicate with regular and Occasional donors in a timely and appropriate manner to: thank/welcome them and systematically encourage increased levels of involvement.
- Work with the Donor Care team to implement the Relationship cycle for Active Regular Donors (RD), Occasional Donors (OC) and Pre-active Regular Donors.
- Ensure that each loyalty campaign is recorded in the database.

**2) Re-active retention program**
- Respond to all incoming enquires and requests from current and prospective donors; updating donors profile and details, cancellation, request for any types of information.
- Record each interaction with donors and update the donor profile accordingly
- Ensure that all gifts are acknowledged with appropriate and timely correspondence

**3) Retention program: Admin and Reporting tasks**
- Update, as required, MSF SA fundraising files, both paper and electronic. Active participation and contribution to the Fundraising financial Audit process.
- Record information about individual donors on CRM data base.
- Actively participate in the MSF CRM database updating and customization to ensure that the database is answering to any retention activities needs, both for short term and long term activities.
- Work with the Donor care team to improve KPIs of the retention and Loyalty programs.
- Related duties as assigned

**REQUIREMENTS**

**Education**
- Relevant tertiary qualification in **Mar

  • Donor Care and Engagement Officer

    7 months ago

    Johannesburg, South Africa Medecins Sans Frontieres South Africa Full time

    **About MSF** Doctors Without Borders/Médecins Sans Frontières (MSF) is an international, independent medical humanitarian organisation. We help people worldwide where the need is greatest, delivering emergency medical aid to those affected by conflict, epidemics, disasters, or exclusion from health care. MSF was founded in 1971 by a group of journalists...

  • Donor Care Officer

    2 months ago

    Johannesburg, South Africa South African National Blood Service Full time

    Job category: Health, Fitness, Medical and Optometry Location: Johannesburg Contract: Permanent Business Unit: Egoli East Mobile 3 Remuneration: R 424,289.00 EE position: Yes Introduction The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile). 1.1 Manages cost per unit for...

  • Donor Engagement and Event Internship

    6 months ago

    Johannesburg, South Africa Medecins Sans Frontieres South Africa Full time

    **ABOUT MSF** Doctors without Borders (MSF) Southern Africa is a global network of principled professionals who specialise in medical humanitarian work driven by our common humanity and guided by medical ethics. We work together in teams, small and large, to respond to the medical needs of people affected by conflict, disasters, epidemics and those excluded...

  • Interim Major Donor Manager

    6 months ago

    Johannesburg, South Africa Medecins Sans Frontieres South Africa Full time

    **About MSF** Doctors without Borders (MSF) is an international, independent, medical humanitarian organisation committed to providing medical assistance to people affected by armed conflict, epidemics, healthcare exclusion, natural and man-made disasters, and speaking out about the plight of the populations assisted. MSF assists people based only on need...

  • Philanthropy Reporting Intern

    6 months ago

    Johannesburg, South Africa Medecins Sans Frontieres South Africa Full time

    **About MSF** Doctors without Borders (MSF) is an international, independent, medical humanitarian organisation committed to provide medical assistance to people affected by armed conflict, epidemics, healthcare exclusion, natural and man-made disasters; and speaking out about the plight of the populations assisted. MSF assists people based only on need and...

  • Patient Registry Coordinator

    6 days ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    You will work for an international NGO in the medical department, supporting donors identified as potential stem cell matches by evaluating their medical suitability and managing the donation process. Key responsibilities include guiding donors through testing, medical examinations, and communication with all involved parties, while providing patient care...

  • Philanthropy Research Intern

    6 months ago

    Johannesburg, South Africa Medecins Sans Frontieres South Africa Full time

    **About MSF** Doctors without Borders (MSF) is an international, independent, medical humanitarian organisation committed to two objectives: providing medical assistance to people affected by armed conflict, epidemics, healthcare exclusion, natural and man-made disasters; and speaking out about the plight of the populations assisted. MSF offers assistance...

  • Clinical Programme Manager

    6 days ago

    Johannesburg, Gauteng, South Africa Pillango Placements Full time

    Lead a Revolutionary Patient Aid ProgrammePillango Placements is seeking a highly skilled Clinical Programme Manager to spearhead our innovative Patient Aid Programme in the medical department. This pioneering initiative supports donors identified as potential stem cell matches by evaluating their medical suitability and managing the donation process.This...

  • Patient Registry Coordinator

    5 days ago

    Johannesburg, South Africa Pillango Placements Full time

    You will work for an international NGO in the medical department, supporting donors identified as potential stem cell matches by evaluating their medical suitability and managing the donation process. Key responsibilities include guiding donors through testing, medical examinations, and communication with all involved parties, while providing patient care...

  • Patient Registry Coordinator

    6 days ago

    Johannesburg, South Africa Pillango Placements Full time

    You will work for an international NGO in the medical department, supporting donors identified as potential stem cell matches by evaluating their medical suitability and managing the donation process. Key responsibilities include guiding donors through testing, medical examinations, and communication with all involved parties, while providing patient care...

  • International Fundraising Manager

    7 months ago

    Johannesburg, South Africa Wild Dreams Hospitality Full time

    Candidate Requirements: Minimum qualifications include: 5+ years of experience in fundraising or related fields; proven track record of securing major gifts from corporations, foundations, or high net-worth individuals; excellent written and verbal communication skills; strong organizational abilities;Ability to travel as needed; commitment to the company...

  • International Fundraising Strategist

    1 month ago

    Johannesburg, Gauteng, South Africa Wild Dreams Hospitality Full time

    This is a 100% remote position with Wild Dreams Hospitality, open to anyone from any country.About the JobWe are seeking a skilled Fundraising Manager to join our team. The ideal candidate will have strong international connections and previous experience in a similar role.Job DescriptionThe Fundraising Manager will be responsible for developing and...

  • Development Professional

    4 days ago

    Johannesburg, South Africa University of the Witwatersrand Full time

    Key Responsibilities: - Identifying national and international Trusts and Foundations sector trends and innovations that yield secure investments/donations to the University- Identifying and securing new sector investment for the University’s priority projects- Coordinating institutional strategies that will be appealing to current and new investors in the...

  • Icu Nurse- Transplant Organ Coordinator

    6 months ago

    Johannesburg, South Africa Medical Placements Full time

    A relevant nursing qualification (Diploma in General Nursing/ B Cur Degree) with a Critical Care Diploma/Degree or 6 month certification in/medical and surgical nursing registered with SANC. Current registration with the applicable body. Counselling ability, including HIV counselling skills Current and valid BLS and ACLS certification. PALS certification -...

  • ▷ High Salary: Patient Services Coordinator

    3 days ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Develop a Patient Support Programme and to provide patients and their families with patient care services and support. This will include: Conceptualisation of the Patient Support Programme You will develop and enhance the Patient Support program, collaborate with international teams and stakeholders, manage a database of patient services, provide content...

  • Director & Team Lead Supply Chain

    6 months ago

    Johannesburg, South Africa VillageReach Full time

    **ABOUT VILLAGEREACH** VillageReach transforms health care delivery to reach everyone, so that each person has the health care needed to thrive. We develop solutions that improve equity and access to primary health care**. **This includes making sure products are available when and where they are needed and primary health care services are delivered to the...

  • Regional Grants and Contracts Manager, Southern

    6 months ago

    Johannesburg, South Africa TechnoServe South Africa Full time

    Everyone deserves the opportunity to build a better future. This simple idea has been at the heart of TechnoServe’s work around the world for over 50 years. TechnoServe is a pioneer in leveraging the power of business and markets to create sustainable pathways out of poverty. The low-income communities in which we work are full of enterprising people....

  • Public Health Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa The Catholic Health Care Association of Southern Africa (CATHCA) Full time

    Job Title: Public Health SpecialistLocation: Rosebank, Johannesburg, South AfricaThe Catholic Health Care Association of Southern Africa (CATHCA) is seeking a Public Health Specialist to work closely with the Executive Director. The successful candidate will be responsible for tracking, analyzing, and advising on public health policies, trends, and needs.Key...

  • Technical Specialist

    6 months ago

    Johannesburg, South Africa AJ Personnel Full time

    **Main purpose of the job**: - Support the formulation, implementation and management of the PrEP projects **Location**: - Ezintsha - Parktown - JHB **Key performance areas**: - Develop and continue to adapt as needed a comprehensive strategy to achieve the specialist projects objectives. - Represent Ezintsha’s’s technical and organizational...

  • Patient Services Coordinator

    5 days ago

    Johannesburg, South Africa Pillango Placements Full time

    Develop a Patient Support Programme and to provide patients and their families with patient care services and support. This will include:Conceptualisation of the Patient Support ProgrammeYou will develop and enhance the Patient Support program, collaborate with international teams and stakeholders, manage a database of patient services, provide content for...