Interim Major Donor Manager

6 months ago

Johannesburg, South Africa Medecins Sans Frontieres South Africa Full time

**About MSF**

Doctors without Borders (MSF) is an international, independent, medical humanitarian organisation committed to providing medical assistance to people affected by armed conflict, epidemics, healthcare exclusion, natural and man-made disasters, and speaking out about the plight of the populations assisted. MSF assists people based only on need and irrespective of race, religion, gender or political affiliation. Today, MSF is present in more than 73 countries, where thousands of MSF doctors, nurses, logisticians, water-and-sanitation experts, and other medical and non-medical professionals work together to bring essential health services to people caught in humanitarian crises.

**Job Overview**

**Visions of the post for three Months**

**The MSF-SA Fundraising Team's mission is**:
To inspire and engage the South African community to take action to save lives around the world through financial support for MSF projects. The Philanthropy team promotes philanthropic giving from Major Individual Donors, Corporates, Trusts and Foundations, ensuring authentic, rich and focused donor journeys with accountable reporting. To participate in the creation of a Legacy Giving strategy and manage legacy gifts in order to ensure sustained giving.

**In particular**:

- With support from the Head of Philanthropy and Partnerships, the Major Donor Manager will be responsible for developing, cultivating and maintaining relationships with potential and existing individual major and legacy donors and their representatives.
- To be accountable for reporting to the portfolio of major and legacy donors in order to ensure the continued trust and lifetime value of these donors.
- To organise, manage and attend to cultivation and prospecting events; public and/ or personalised for individual major and legacy donors with the support of the Philanthropy team.
- The majority of his/her time will be spent engaging directly with these donors and prospects and their representatives, including preparation and delivery of tailored proposals, reports, updates and any relevant correspondence with support from the Head of Philanthropy and Partnerships.
- To play a key support role to the Head of Philanthropy and Partnerships in the formulation of a strategy to attract, steward and retain major and legacy donors across the Southern African Region.

**Key Task & Responsibilities
**To ensure continued support of MSF and to seek new funding opportunities from existing and prospective donors. **To proactively contact/engage with this segment of donors on a regular basis, as per agreed communication and relationship cycles, with a keen focus on sending proposals, updates and reports.**
- Sending of any/ all relevant correspondence and other materials to major individual donors, as per communication and relationship cycles.
- Communicating with this segment of donors on a regular basis, with support from relevant departments within MSF such as Retentions, Digital or Communications - to update and account to donors.
- Arranging and following up on meetings, including updating profiles in the CRM system and sending thank you correspondence and tax certificate.
- Supporting the Head of Philanthropy and Partnerships in the strategic creation and distribution of reactive communication with donors, with a keen focus on reactivating lapsed donors in this segment.
- Supporting in the development and implementation of retention strategies, in collaboration with the Retentions team, for example co-ordinating Mamela/ e-Mamela (MSF Magazine) donor features and appreciation.

**Developing profiles and assisting in the development of relevant material**
- Engaging with fieldworkers and staff that can be solicited for donor meetings (including briefing and debriefing of fieldworkers).
- Updating donor profiles for all major donor individuals and prospects within his/her portfolio.
- May work with Retentions team to update and develop retention materials for relevant donor segment.
- Works closely with the Head of Philanthropy and Partnerships and the Communications team to source, write or prepare materials to send to respective donors segment, including appeals, articles of interest, crisis updates and impact reports.

**Organising meetings and events**
- Planning, organising and implementing small stewardship events for donors as per the Philanthropy team Annual Plan and/or other related activities.
- Communicating with donors telephonically and on a one-to-one basis where necessary and possible to achieve team strategic goals through related activities. This may include some travel nationally and internationally.
- Attends and represents MSF SA at agreed networking events to reach out to potential new donors
- Organises regular meetings with donor segment, including field visits and engagement opportunities with fieldworkers where possible/ relevant
- The Retention team supports third-party events initiated by the relevant donor segments with whom he/

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