Debt Collection Agent

6 months ago


Pretoria, South Africa FinCollect South Africa Full time

This is a full-time role for a Debt Collector at our Pretoria office. As a Debt Collector you will be responsible for managing and collecting outstanding amounts from clients.

Key Responsibilities:

- Customer Contact: Initiate contact with customers who have missed payments through phone calls.
- Debt Resolution: Work with customers to understand their financial situations and develop customized repayment plans or settlement options.
- Documentation: Maintain accurate and up-to-date records of all communication and agreements with customers.
- Compliance: Adhere to all relevant laws, regulations, and company policies governing collections practices, ensuring ethical and legal collection procedures.
- Customer Relations: Maintain a respectful and empathetic approach when dealing with customers, striving to preserve positive relationships and provide excellent customer service.
- Payment Processing: Assist customers with making payments, setting up automated payment plans, and processing payments accurately.
- Negotiation: Negotiate payment terms, settlements, or alternative solutions to facilitate debt recovery.

Qualifications:

- Matric Certificate or equivalent
- Previous experience in collections, customer service, or a related field is an advantage.
- Strong negotiation and interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to remain calm and empathetic when dealing with upset or challenging customers.
- Knowledge of debt collection laws and regulations is a plus.
- Proficiency in using computer software and database systems for tracking and documenting collection efforts

**Salary**: R6,000.00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- Excalibur: 1 year (required)
- debt collection: 1 year (required)

Ability to Commute:

- Pretoria, Gauteng (required)

Ability to Relocate:

- Pretoria, Gauteng: Relocate before starting work (required)


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