Cluster Events Booking Centre Executive

3 days ago

Johannesburg, South Africa Marriott International, Inc Full time

**Job Number** 23101593

**Job Category** Sales & Marketing

**Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Follow all company policies and procedures, verify uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to guest concerns. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**CRITICAL TASKS**

Event Planning & Coordination
- Act as on-property guest point-of-contact (e.g., greet guests and fulfill guest needs) and facilitate event experiences (e.g., food and beverages, service needs) throughout the process (pre-event, event, post-event).
- Coordinate and communicate verbally and in writing with customers (internal and external) regarding event details. Follow up with customer post-event.
- Act as liaison between the Sales Office sales person and customer throughout the event process (pre-event, event, post-event). Make availability known to customer at all times during this process. Solve problems and/or suggest alternatives to previous arrangements.
- Verify event rooms are arranged according to appropriate documentation (e.g., Banquet Event Order, relevant standard operating procedures) and customer requirements, including: audio-visual (A/V) equipment inspections, room function inspections prior to each event, logistics for services and meals, and scheduling of associates to verify event coverage and fulfillment of business demands.
- Verify all A/V and/or meeting service equipment is secured following the function.
- Assist in maintaining the cleanliness and inventory of event room (e.g., flip chart pads, banquet supplies, amenities, and other controllable supplies).
- Communicate groups' special sleeping room needs to all departments prior to group arrival (room blocking, arrival time & pattern, auto charge routing, special Housekeeping needs, etc.).
- Enter group and catering Actuals into appropriate system and communicate with Group Sales Office after group departure regarding actual room pickup numbers.
- Manage guest closeout of event and departure from property, including: solicit guest feedback and coordinate clean up and re-set of meeting rooms.
- Determine at the end of the event/group if there are future needs and business for hotel, pass to appropriate sales channel.
- Coordinate and help lead monthly department meetings with property staff involved in Event Service Support.

On-property Sales Administration
- Act as the Sales Office primary point of contact.
- Provide support to property sales efforts as needed, including ensuring collateral for sales teams, giveaways for sales calls.
- Qualify on-property leads and deliver to the correct sales channel for follow up.
- Partner with Area Sales Leader to verify quarterly local buying locations thank you visits from the Sales Team and/or the property General Manager.
- Act as the on-property contact for all Business Development Business Transient Sales Manager(s) business transient accounts. Work with GM, account leader, and property team to execute any initiatives associated with the account (examples: top customer appreciation welcome amenities, welcome flyers/receptions, or recognition of VIPs).
- Own and/or execute the hotel internal sales plan which may include guest interaction, communication to/from the outside sales engines, and pull through of U.S./Regional/Market sales & marketing initiatives and maintaining the share shift war boards.
- Execute on-property Sales Lead Generation Program (eProspecting portal).
- Execute on-property Guest Recognition Program (e.g., Company of the Month, Refer a Friend or Marriott Rewards programs).
- Daily Review of Guest Ledger Report for new company names and further qualify lead.
- Daily review of MARSHA Production Report for new company or bookings to further qualify and/or educate Revenue Management on events in area.
- Review competitor websites monthly for updates and/or new promotions.
- Manage gathering and distribution (to the appropriate sales channel) of information on competitors.

Administration
- Inspect set-up of show rooms (e.g.,

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