Cluster Events Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

Job Number

Job Category Event Management

Location Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY


Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events.

This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence.

Serves as the event planner's primary contact (following turnover) on property and is responsible for his/her experience.

CANDIDATE PROFILE
Education and Experience

  • High school diploma or GED; 2 years experience in the event management or related professional area.
OR

  • 2year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Executing Event Operations

  • Solve problems and/or suggest alternatives to previous arrangements if necessary.
  • Leads preevent and postevent meetings for assigned groups.
  • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
  • Manages customer budgets to maximize revenue and meet customer needs.
  • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
  • Conducts pre
- and post-event meetings as required to review/communicate group needs and feedback.

  • Manages group room blocks and meeting space for assigned groups.
  • Adheres to all standards, policies, and procedures.
  • Celebrates successes and publicly recognizes the contributions of team members.

Executing the Sales and Marketing Strategy

  • Upsells products and services throughout the event process.
  • Participates in customer site inspections and assists with the sales process when necessary.
  • Acts as liaison between field sales person and customer throughout the event process (preevent, event, postevent).

Managing Profitability

  • Manages revenue and profitability associated with events.
  • Forecasts group sleeping rooms and event revenue (catering and audiovisual) for his/her groups.
  • Reviews billing and payments with clients.

Providing Exceptional Customer Service

  • Interacts with guests to obtain feedback on product quality and service levels.
  • Handles guest problems and complaints.
  • Makes presence known to customer at all times during entire event process.
  • Follows up with customer postevent.
  • Greets customer during the event phase and handsoff to the Event Operations team for the execution of details.
  • Strives to improve service performance.
  • Sets a positive example for guest relations.
  • Reviews comment cards and guest satisfaction results with associates.
  • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.

MANAGEMENT COMPETENCIES

Leadership
-
Adaptability
  • Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
-
Communication:

  • Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
-
Problem Solving and Decision Making
  • Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
-
Professional Demeanor:

  • Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution
-
Building and Contributing to Teams
  • Actively participates as a member of a team to move the team toward the completion of goals.
-
Driving for Results
  • Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
-
Planning and Organizing:

  • Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships
-
Coworker Relationships
  • Interacts with others in a way that builds openness, t

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