Senior Data Analyst and Client Service Lead

1 month ago

Johannesburg, South Africa The Incentive Company Full time

**Job description**: Senior Data analyst & Client Service lead
**Reporting to**: Client Director
At The Incentive Company, we are passionate about improving people's performance - about rewarding them for their efforts and about achieving great results for our clients.
We believe that people perform better when motivated, and that engaged staff improve a brand. Happy staff = happy customers. We believe it, we live it and we want you to join us to help people to be rewarded for improving their performance.
**Job description**:
The main focus of this role will be to ensure overall delivery of the project for a specific client. A very senior role, the accountability for all aspects of the programme lies with this person. This role requires a balance between understanding heavy data calculations, reporting and analysis, along with an overall ability to juggle lots of moving parts of an incredibly busy and demanding account - one that is crucial to our business.
This includes developing long term relationships with the clients, internal and external suppliers alike, and ensuring up selling where possible within the client’s business.

**Responsibilities**:
Operate as the lead point of contact for any and all matters specific to clients
Build and maintain strong, long-lasting client relationships
Ensure the timely and successful delivery of our solutions according to clients' objectives
Communicate clearly to clients and all parties involved at all times, keeping everyone relevant in the loop
Ensuring that all data is correctly and timeously reported to clients.
Have an excellent understanding of the data for the programme, and also of the story that the data tells.
Ensure that monthly communication plans are done and executed to ensure the momentum of the program continues
Deliver weekly/monthly/quarterly management reports tracking all programme measurements
Oversee the customer support team and ensure that service levels are adhered to
Assist with the programme strategy and overall direction
Be responsible for all invoicing elements, quotes and supplier purchase orders for each client
Maintain industry knowledge and be part of relevant social media industry groups
Assist and action all client requests or issue escalations as required
Responsible for client presentations and quotations where required
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communication skills
You will be required to travel and may be required for overnight travel from time to time
Your assigned duties may change from time to time to include the capacity of a similar status, which includes the contribution to the growth development process of The Incentive Company business. The Incentive Company will endeavour to provide you with all the necessary tools, skills and mentoring to ensure your personal development goals are achievable and achieved to your satisfaction over time.

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