Stock Admin Controller- Cavendish
1 day ago
JOB TITLE : Dark store co-ordinator
REPORTS TO : Store assistant manager
JOB GRADE : ?same as dark store receiving clerk
DEPARTMENT : Stores
JOB PURPOSE : Accountable for the overall operation of the dark store, overseeing all stock
receiving/ stock movement with receiving clerk, staging, order consolidation and status,
following up on missing stock, customer feedback (via customer call centre), packing, wrapping
(ensuring sufficient consumables), scheduling deliveries, quality checking all outgoing orders
and closing the total customer order process. All systems, process, administrative, reporting
processes - as it relates to dark room (adhere and implement dark store SOPs). This is a process
and systems driven role.
JOB OBJECTIVES:
1. Store Operations
a. Understand and adhere to all receiving, stock movement, packing, delivery, customer
communication, online order SOP’s for the dark store - and adhere to SLAs
b. Action daily/weekly process and systems actions
c. Ensure all dark stock receiving, holding/packing/dispatch areas are tidy, labeled - and
stock order status clear on every order
d. Ensure stock is clearly allocated
e. Follow up on missing stock
f. Ensure the smooth running of stock receiving (with the receiving clerk)/stock
holding/packing (with dark store picker/packer)/dispatch areas for dark store - and at all
times that management is 100% clear on stock received, unders, overs,and where the
stock is - order status of all online orders
g. Manage dark store picker and packer - quality control process/reporting/standards to
ensure customer receives order as per SLA and ARC standard
h. Liaise with the customer call centre on any order issues/status to communicate with
customer as per SLA
i. Perform other duties as required
2. ARC Lipstick Values
a. Demonstrate ARC’s values,in your actions and behaviour, lead by example:
○ We Love beauty: It’s at the heart of all we do
○ We are Inclusive: There is no one approach. We are made for everyone. We allow all
voices to be heard.
○ We are Purposeful: We do things with mindfulness and integrity.
○ We offer super Service: And do all we can to ensure the best possible experience for our
customers
○ We are Transparent : Our communication is clear
○ We are Interested and curious: And take pride in our appearance and with our
interactions with others
○ We are Courageous: And are a result of grit and determination
○ We are Kind and respectful : to each other, our customers and the world
1
KPI’s include (with example targets): ??TBC
1. Customer Service level - adhering to online/dark store SOP - report any issue relating to the
order not being on time to customer call centre to convey to the customer on the day - ie within
12 hours.
a. KPIs - Customer weighting 20% of performance appraisal. Target 100%
2. Store specific finance KPI’s - stock holding (stock on hand/unders/overs/location) for dark store
a. KPIs -Finance weighting 30% of performance appraisal. Target 100%
3. Store implementation and adherence to SOP’s - dark store SOP’s
a. KPIs - Business process weighting 30% of performance appraisal. Target 100%
4. Store employee performance, achievement of individual/team/store
goals/training/growth/succession planning
a. KPIs People weighting 20% of performance appraisal. Target 80%+
5. Demonstrate ARC values
a. Rating 1-5
KEY CHALLENGES : Staying organised and on top of all SOPs processes/systems/stock/order status will
be key to success. Stock management (online store accuracy) is a challenge. Any process improvement to
discussed with Store Manager/Head of Customer/IT
Highlight any issues that impact the customer’s order - weekly to the Store assistant manager
EDUCATION : Matric TBC
JOB RELATED KNOWLEDGE : TBC
- 3 years+ Retail store receiving experience/knowledge. Online operations will be beneficial.
- Knowledge of online, retail receiving and stock management, dispatch processes and systems
JOB RELATED SKILLS:
- Process and admin minded
- Risk oriented
- Systems savvy
- Must be a sound team lead, team player -willing to roll up your sleeves and actively help, an
active learner and problem-solver
- Must be willing to work weekends and shifts as required
- Must have own transport
2
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Warehouse: 1 year (preferred)
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