Conveyancing Help Desk Support
1 week ago
My client, a leading software developing company based in Johannesburg is looking for a Technical Support Consultant. Do you have a Conveyancing background and an understanding of the legal documentation process? Are you looing for a change and new challenge? Then this role is for you.
**Purpose**:
**Principal Duties and Responsibilities**:
1. Logging all calls in an accurate and detailed manner within CRM/other systems;
2. Responsible for inbound and outbound telephonic communication with client base
3. Required to be knowledgeable on all products (at a detailed level), all systems used, reporting aspects, communications terminology plus technology, and organizational procedures;
4. Mentor junior agents and ensures a service-oriented and professional working environment by executing necessary actions for their motivation when required to maintain the right culture in the centre;
5. Provide feedback and communicate to clients within a specified agreed period, as per agreed client or internal SLA’s;
6. Ensure the quality of service exceeds customer expectations and establishes constructive relationships with client base
7. Deal with complex queries and ensure they are resolved within a reasonable time frame; Refers calls/cases to appropriate departments only if unable to solve query appropriately.
8. Calls should be handled effectively speech, tone and knowledge will be measured;
9. Recognize, document, and alert the team leader of trends in customer calls;
10. Ensure a professional and friendly phone manner is always maintained;
11. Provides accurate product information to clients in line with standards and protocols
Minimum Requirements:
**Education/qualifications Degree/ Diploma**
5 years plus related call center / conveyancing experience;
Basic technical IT understanding;
Fluent in English and Afrikaans;
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