CRM Business Consultant

2 weeks ago

Johannesburg, South Africa Total IT Recruitment Full time

**CRM BUSINESS CONSULTANT**

**Responsibilities**
- Unlocking our evolving value proposition by on-boarding and maintaining bureau market clients, and through continuous consulting with them identify and act upon opportunities to up-sell additional products and services and become their business champions
- Deliver on the desired end-to-end client experience by providing a consistently high standard of client service
- Measure and monitor our client experience always making the value proposition real
- Provide ongoing input to help shape our value proposition
- Serve as a facilitator between the client and the company to ensure fast and sustained conversion of sales to satisfied clients. Your mandate is to build strong relationships with healthcare providers and ensure that value proposition is delivered during the customer journey.
- Act as the primary point of contact for clients throughout the onboarding process
- Guide clients through the adoption of the bureau service
- On-board and train bureau clients on products and processes through a combination of face-to-face, telephonic and digital channels
- Develop strong and trusted relationships with providers and unlock our value proposition through continuous high value interactions with them, supported by actionable insights
- Proactively identify client needs and recommend solutions to optimise our value proposition
- Update onboarding resources and maintain detailed records of all client interactions
- Collaborate with internal and external stakeholders to ensure a seamless onboarding
- experience and mutually beneficial customer journey
- Manage retention and growth of your allocated portfolio in order to maintain its profitability

**Knowledge and skills**
- Possesses in-depth knowledge of the medical services claims industry and healthcare coding systems
- Understanding of processes and systems used in the execution of practice management in the medical industry
- Enthusiasm to stay updated with industry developments and emerging trends in the healthcare sector
- Proficient in Ms Excel, Word, Powerpoint or the Google Workspace alternative
- Excellent communication and people skills (verbal and written)
- Effective time management and organisational skills to prioritise tasks and meet deadlines
- Analysis and problem solving skills
- Proficiency in English, and at least one other official language

**Qualifications and experience**
- National Senior Certificate (Matric), tertiary qualification preferred
- 4+ years experience in a client service role, within the healthcare and/or information technology sectors
- Minimum of 3 years of coding experience in the medical billing industry, showcasing an understanding of coding practices and industry standards
- 2+ years training clients on software products
- 2+ years upselling products and services to existing clients
- 2+ years building strong and trusted business-level relationships with clients
- Experience working on at least 3 PMA’s (Practice Management Applications), demonstrating a versatile and comprehensive understanding of various systems
- A proven track record of navigating and optimising billing processes within the healthcare industry, with a keen eye for detail and compliance with coding and billing standards and regulations

**Job Types**: Full-time, Permanent

Pay: R25 000,00 - R35 000,00 per month

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