CRM Business Consultant

4 weeks ago


Johannesburg, South Africa Positive Switch Full time

**Description**
- Deliver on the desired end-to-end client experience for clients
- Develop strong relationships with healthcare providers and illustrate our value proposition through ongoing interactions, supported by actionable insights
- Manage and take full ownership of a national portfolio of clients allocated to you
- On-board and train clients on new and existing products and processes through a combination of face-to-face,telephonic and digital channels
- Capture detailed records of all client interactions in CRM
- Collaborate across all Business Lines within the company structure to manage your portfolio of clients in alignment to the budget
- Collaborate with New Business Consultants to ensure fast and sustained conversion of sales to transacting and satisfied clients
- Ensure clients continually experience a "Remarkable Client Experience"

**Qualifications & Experience**
- National Senior Certificate (Matric), but tertiary qualification preferred
- 4+ years in client service in the healthcare and/or information technology sectors
- 2+ years training clients on software products
- 2+ years upselling products and services to existing clients
- 2+ years building strong and trusted business-level relationships with clients

**Knowledge and Skills**
- Data analysis and problem solving
- Advanced proficiency in Excel and/or Google Sheets is highly advantageous. (Experience working in Google Workspace is an advantage).
- Mindfulness
- Attention to detail
- Relationship-building at all levels
- Proficiency in English, and at least one other official language
- Excellent communication skills
- Planning and organisational skills
- Time
- and self-management skills
- Negotiation and upselling skills
- Sound knowledge of the SA private medical industry as well as medical practices is highly advantageous



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