CRM Analyst

2 weeks ago

Johannesburg, South Africa Positive Switch Full time

**Description**
- Provide ongoing analysis and implementation of required enhancements for CRM system/s.
- Manage pipeline of CRM system requests
- Provide CRM system support for all end users
- Document and implement CRM system workflows
- Monitor usage of key CRM system features
- Create and manage Google reports using functions and pivots to be able to record data and build charts
- Solid understanding of SSRS reports
- Provide daily, weekly and monthly reporting to key stakeholders
- Communicate with key stakeholders to update them on the status of projects
- Maintain customer relationship through regular communication providing customer service
- Analyse data and create reports that will help better understand clients
- Analyse data to determine areas of improvement for current processes
- Help customers develop strategies to improve use of CRM technology features to increase efficiency

**Qualifications and Experience**
- Tertiary qualification essential (Degree / Diploma) in Business/Commerce or Science
- 3+ years experience working with data sets in MS Excel
- 3+ years experience in delivering projects in either a business analyst or project management role
- 3+ years experience working with a CRM system/s

**Knowledge and Skills**
- Excellent analysis and problem solving abilities with regards to Communication, Technology, Customer Service, Problem Solving
- Solid understanding of MS Excel - capture & record data, building charts & graphs, use of excel formula functions, creating & utilizing pivot tables
- Proficient with analytical and technical software
- Proficient in using CRM software
- Understanding of MS-Power BI tool and reports
- Ability to explain complex processes and ideas
- Proficient with software development life cycle
- Proven track record in identifying and resolving customer issue

  • CRM Data Analyst

    4 hours ago

    Johannesburg, South Africa Total IT Recruitment Full time

    **Role Purpose** - Assist company with building and maintaining clients for life, using consumer relationship management software to analyse customer data, making recommendations regarding client experience initiatives - Analyse data and create reports that will help company to better understand their clients and be the liaison between employees and the CRM...

  • CRM Business/Data Analyst

    Found in: Talent ZA C2 - 2 weeks ago

    Johannesburg, South Africa KPMG-SouthAfrica Full time

    Job specification - CRM Business/Data AnalystJob title/position: CRM Business/Data Analyst Number of positions: 1 Function and Business Unit: Infrastructure: Clients & Markets Description of the role and purpose of the job: The purpose of the position is to assist with the analysis and enhancement of the CRM system and to drive adoption and usage to capture...

  • Data and Reporting Analyst

    4 hours ago

    Johannesburg, South Africa Recruit for Africa Full time

    **Data and Reporting Analyst | JHB | Footwear Industry**: Join our dynamic team as a Data and Reporting Analyst in the vibrant Johannesburg footwear industry. As a pivotal member of our Operations team, you will drive data insights and reporting strategies to optimize business performance and enhance decision-making processes. If you’re passionate about...

  • IT Service Desk Analyst

    Found in: Talent ZA C2 - 2 weeks ago

    Johannesburg, South Africa Ad Talent Africa Full time

    Looking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.Duties:Serve as a first point of contact to internal customers seeking technical assistancePerform remote trouble shooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issues logged by the internal...

  • Salesforce Business Analyst

    Found in: Whatjobs ZA C2 - 5 days ago

    Johannesburg, South Africa Quarphix Full time

    Breakdown of Duties of the Business Analyst:1. Project Scoping:- Understand the business objectives behind integrating POS with the customized Salesforce system.- Familiarize yourself with the current functionalities, workflows, and data structures of both systems.2. Understanding requirements:- Collaborate with stakeholders from various departments to...

  • Salesforce Business Analyst

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Johannesburg, South Africa Quarphix Full time

    Breakdown of Duties of the Business Analyst:1. Project Scoping:- Understand the business objectives behind integrating POS with the customized Salesforce system.- Familiarize yourself with the current functionalities, workflows, and data structures of both systems.2. Understanding requirements:- Collaborate with stakeholders from various departments to...

  • Salesforce Business Analyst

    Found in: Adzuna ZA B C2 - 2 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Breakdown of Duties of the Business Analyst:1. Project Scoping:- Understand the business objectives behind integrating POS with the customized Salesforce system.- Familiarize yourself with the current functionalities, workflows, and data structures of both systems.2. Understanding requirements:- Collaborate with stakeholders from various departments to...

  • Data and Reporting Analyst Jhb Footwear Industry

    4 hours ago

    Johannesburg, South Africa HotelJobs.co.za Full time

    Data and Reporting Analyst | JHB | Footwear Industry Join our dynamic team as a Data and Reporting Analyst in the vibrant Johannesburg footwear industry. As a pivotal member of our Operations team, you will drive data insights and reporting strategies to optimize business performance and enhance decision-making processes. If you're passionate about...

  • Senior Sales Data Analyst

    Found in: Talent ZA C2 - 2 weeks ago

    Johannesburg, South Africa ITC WORLDWIDE Full time

    ITC WORLDWIDE is seeking a dynamic and experienced Senior Sales Data Analyst  Remote or Onsite Abuja, CBD, FCT, NG *MSFT/HUBSPOT CERTIFICATION REQUIRED*HubSpot CRM Management. - Support sales team members in their daily use of HubSpot.- Ensure data accuracy, cleanliness, and completeness within HubSpot.- Collaborate with cross-functional teams to...

  • Data Intelligence Analyst

    Found in: Adzuna ZA B C2 - 7 days ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Our client is looking for a Data Intelligence Analyst to join their team.Responsibilities:Identify and source relevant data from various internal systems (CRM, ERP) and external sources (market research) to support commercial excellence initiatives. Perform in-depth sales data analysis and create insightful reports and dashboards to communicate data-driven...

  • Data Intelligence Analyst

    Found in: Whatjobs ZA C2 - 5 days ago

    Johannesburg, South Africa HR Genie Full time

    Our client is looking for a Data Intelligence Analyst to join their team. Responsibilities: Identify and source relevant data from various internal systems (CRM, ERP) and external sources (market research) to support commercial excellence initiatives. Perform in-depth sales data analysis and create insightful reports and dashboards to communicate...

  • Data Intelligence Analyst

    Found in: Talent ZA C2 - 1 week ago

    Johannesburg, South Africa Recruitment Matters Full time

    Our client is looking for a Data Intelligence Analyst to join their team.Responsibilities:Identify and source relevant data from various internal systems (CRM, ERP) and external sources (market research) to support commercial excellence initiatives. Perform in-depth sales data analysis and create insightful reports and dashboards to communicate data-driven...

  • Data Intelligence Analyst

    Found in: Talent ZA 2A C2 - 1 week ago

    Johannesburg, South Africa HR Genie Full time

    Our client is looking for a Data Intelligence Analyst to join their team.Responsibilities:Identify and source relevant data from various internal systems (CRM, ERP) and external sources (market research) to support commercial excellence initiatives. Perform in-depth sales data analysis and create insightful reports and dashboards to communicate data-driven...

  • Financial Admin and Analyst

    2 days ago

    Johannesburg, South Africa HotelJobs.co.za Full time

    A luxury lodge & hotel group based in Bryanston, Jhb require a Financial Administrator & Analyst. The duties include but are not limited to: - Compilation & management of the day-to-day sales, marketing & financial information databases & reports. - Assist in the development and maintenance of information intelligence over all aspects of the business. -...

  • Functional Consultant

    Found in: Adzuna ZA B C2 - 2 days ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Join our client, a leading player in the financial services and banking sector, in their quest for a Functional Consultant / Business Analyst based in Sandton, Johannesburg. Main Purpose of the Job: The Business Analyst is pivotal in delivering custom business and software solutions, fostering collaboration to generate innovative ideas and maximize client...

  • Functional Consultant

    Found in: Whatjobs ZA C2 - 3 days ago

    Johannesburg, South Africa Fempower Full time

    Join our client, a leading player in the financial services and banking sector, in their quest for a Functional Consultant / Business Analyst based in Sandton, Johannesburg.   Main Purpose of the Job: The Business Analyst is pivotal in delivering custom business and software solutions, fostering collaboration to generate innovative ideas and maximize...

  • Functional Consultant

    Found in: Talent ZA C2 - 4 days ago

    Johannesburg, South Africa Fempower Personnel Full time

    Join our client, a leading player in the financial services and banking sector, in their quest for a Functional Consultant / Business Analyst based in Sandton, Johannesburg. Main Purpose of the Job: The Business Analyst is pivotal in delivering custom business and software solutions, fostering collaboration to generate innovative ideas and maximize client...

  • Functional Consultant

    Found in: Talent ZA 2A C2 - 3 days ago

    Johannesburg, South Africa Fempower Full time

    Join our client, a leading player in the financial services and banking sector, in their quest for a Functional Consultant / Business Analyst based in Sandton, Johannesburg. Main Purpose of the Job: The Business Analyst is pivotal in delivering custom business and software solutions, fostering collaboration to generate innovative ideas and maximize client...

  • Application Support Analyst

    7 days ago

    Johannesburg, South Africa Six Sense Full time

    Gauteng, JHB - Western Suburbs - Annually Cost To Company (Market related) A well-established business is seeking Application Support Analyst - Billing & Provisioning for a 12 month contract position **QUALIFICATIONS**: - Related Diploma - Bachelor’s Degree Advantageous **EXPERIENCE**: - At least 3-5 years on Oracle Database - Knowledge on PL/SQL is...

  • Business Analyst

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Johannesburg, South Africa Specd Full time

    JOB DESCRIPTION: Job Title: Business AnalystEmployment Type: 3 Months Remote Employment Contract, (Renewable) OVERALL, JOB PURPOSE:The Business Analyst facilitates business and cross‐competency teams to understand, analyze and document relevant business functions and business...