Service Team Manager

4 days ago

Pretoria, South Africa ADP Full time

Are you ready to grow your career and lead a team at an established, respected, global company?

Are you empathic to client needs, the people you lead, and internal partners to drive success?

Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will lead a team that serves as ADP's front-line for solving clients' challenges - including issue resolution, answering questions, helping clients and more. You and your team carry the weight of ADP's service reputation and client satisfaction in your hands.

Every day, you'll leverage your project management and leadership expertise to assist in establishing the direction of your team's daily activities, coaching and developing your team members, creating an overall productive and enjoyable working environment for your team, and managing and resolving client escalations.

To thrive in this role, you must be comfortable working in a metrics-driven call centre environment as part of a structured day. You have a way with clients and the people that you lead that builds rapport, establishes trust, and shines with professionalism. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

**WHAT TO EXPECT ON A TYPICAL DAY**:

- **Lead the Daily Activities of Your Team. **You will provide leadership, guidance, and direction to team members and ensure they complete work according to scheduled deadlines with attention to quality standards, priorities, and overall goals. You will oversee the use of standard process workflows by your team. You will also track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods. You will analyze team statistics and prepare reports for your leadership
- **Coach and Develop. **You will train and mentor team members and identify development needs across the team, working with your leaders to coordinate additional training as needed. You will evaluate associates on performance and complete performance appraisals. You will work in collaboration with your team members to establish Individual Development Plans. You will develop and administer corrective action and performance improvement plans. You will have hire/fire authority in conjunction with Human Resources, and you may have oversight of Workforce Management to include scheduling and succession planning
- **Manage escalations and resolve clients' issues. **You will manage escalated client issues and provide direction to your team. You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything"
- **Implement Strategic Goals and Partner Internally. **You will have an enhanced understanding of your Business Unit's strategic goals and will work to implement and achieve them. You will function as a consultant and business partner to other groups within ADP and collaborate with peers to establish best practices. You may participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units

**WHAT WE'D LOVE YOU TO HAVE**:

- A diploma / degree in commerce / human resources or any related qualification / experience
- At least **five years **of client service experience
- At least **three years **at a senior level

**Required Skills, Knowledge & Attributes**:

- Management and planning skills
- Knowledge of SA payroll Legislation
- Knowledge of SA payroll tax legislation
- Knowledge of SA labour legislation
- Accountability Problem-solving ability

**BONUS POINTS FOR THESE**:

- Payroll experience or experience as an HRIS practitioner with payroll systems experience (Sage300 and/or Premier)
- Experience in a Payroll Outsourcing environment will be advantageous
- Knowledge of other African countries payroll tax legislation will be advantageous

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Be yourself **in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights
- **Belong **by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences
- **Grow your career **in an agile, fast-paced environment with plenty of opportunities to progress
- **Continuously learn **through ongoing training, development, and mentorship opportunities
- **Be your healthiest. **Best-in-class benefits start on Day 1 because healthy associates are happy ones
- **Focus on your mental health and well-being. **We're h

  • Blood Collection Team Leader

    5 days ago

    Pretoria, Gauteng, South Africa South African National Blood Service Full time

    Job TitleClinic SupervisorCompany OverviewSouth African National Blood Service is a leading healthcare organization that collects and supplies blood to hospitals across the country.Job DescriptionThe Clinic Supervisor will oversee the day-to-day operations of the donor centre, ensuring the smooth collection of blood and provision of excellent customer...

  • Customer Service and Team Lead

    4 days ago

    Pretoria, Gauteng, South Africa Ackermans Full time

    Leadership OpportunityThis is an exciting leadership opportunity for experienced retail professionals who are passionate about customer service and team leadership. As a Store Manager at Ackermans, you will be responsible for driving sales growth, managing teams, and maintaining high standards of customer service.Main ResponsibilitiesDevelop and execute...

  • Phlebotomy Team Lead

    5 days ago

    Pretoria, Gauteng, South Africa South African National Blood Service Full time

    About the PositionThe Donor Care Officer plays a pivotal role in ensuring the success of our blood donation drives. As a key member of our team, you will be responsible for managing stakeholder relations, coordinating donations, and maintaining equipment.Main ResponsibilitiesStakeholder ManagementFoster strong relationships with donors, stakeholders, and...

  • Team Leader

    6 days ago

    Pretoria, South Africa South African Reserve Bank Full time

    -The main purpose of this position is to supervise administrative support processes and ensure that quality administrative support services are duly provided in support of the operations of the National Payment System Department (NPSD) at the South African Reserve Bank (SARB). -Detailed Description Plan and allocate work, supervise quality, and facilitate...

  • Customer Service Team Leader

    2 weeks ago

    Pretoria, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:FMCG, Retail, Wholesale and Supply Chain **Location**:Pretoria **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: To ensure service excellence at the point of sale by ensuring fast and efficient customer service...

  • Deputy Director: Service Delivery Interventions

    2 weeks ago

    Pretoria, Gauteng, South Africa Department of Public Service and Administration Full time

    Job title : Deputy Director: Service Delivery InterventionsJob Location : Gauteng, PretoriaDeadline : April 04, 2025Quick Recommended LinksJobs by Location Job by industries REQUIREMENTS :A minimum qualification at NQF level 7 in Public Management / Administration or relevant qualification as recognised by SAQA. Minimum 5 years appropriate experience in...

  • Healthcare Professional

    19 hours ago

    Pretoria, Gauteng, South Africa South African National Blood Service Full time

    **Our Team**We are a dynamic and innovative organization that is passionate about delivering high-quality patient care. Our team is dedicated to providing excellent service and support to our patients, donors and stakeholders.**About the Role**The successful candidate will have the opportunity to work in a state-of-the-art laboratory environment and...

  • Collection Team Manager

    2 days ago

    Pretoria, Gauteng, South Africa Afrizan People Intelligence (Pty) Ltd Full time

    About this RoleWe are seeking a skilled Collection Team Manager to provide on-site technical service and support at customer locations. Key responsibilities include managing consignment inventory, maintaining consumption data, and supporting forecasting and supply processes.This role requires excellent communication skills, with the ability to act as a first...

  • Sa - Ardu Manager (I)

    2 days ago

    Pretoria, South Africa Church World Service Full time

    **Position Title**: Africa Regional Deployment Unit (ARDU) Manager **Reports To**: ARDU Coordinator **Division**: Immigration & Refugee Program+ (IRP+) **Department**: Programs, ARDU **Job Location**: Pretoria, South Africa **Grade Level**: Grade 8, Manager, International **Introduction**: Church World Service (CWS) is a not-for-profit, faith-based...

  • Services Manager

    2 weeks ago

    Pretoria, South Africa Rebosis Property Fund Full time

    **Duties and Responsibilities** **Landscaping and Grounds Maintenance** - Grassed areas are maintained according to Service Level standards - Shrubbery and trees maintained according to Service Level standards - Hard landscape surfaces maintained according to Service Level standards - Maintain water features according to Service Level standard - Irrigation...

  • Strategic Team Manager

    2 days ago

    Pretoria, Gauteng, South Africa University of Johannesburg Full time

    Strategic Team Manager PositionThe University of Johannesburg is seeking a highly skilled Strategic Team Manager to join our Audio Visual Unit in the Information & Communication Systems Division.In this role, you will be responsible for leading teams to deliver high-quality services and solutions that meet the evolving needs of our students and staff.You...

  • Sales Team Manager

    3 days ago

    Pretoria, Gauteng, South Africa PG Group Full time

    Job OverviewThe PG Group is seeking a highly skilled Sales Team Manager to lead the telesales department, ensuring all orders are correctly processed and customer queries are resolved in a timely manner.This role requires excellent leadership skills, with a focus on achieving set sales targets and increasing revenue through exceptional customer service.

  • Customer Relations Team Manager

    3 weeks ago

    Pretoria, Gauteng, South Africa WeBuyCars Full time

    We are seeking a highly motivated and experienced Customer Care Manager to lead our customer care team and ensure exceptional customer service experiences for our clients. The ideal candidate will have a passion for customer service, excellent communication skills, and strong leadership abilities. Responsibilities: 1. Lead and manage a team of customer care...

  • Branch Delivery Sales and Service Team Leader

    3 weeks ago

    Pretoria, Gauteng, South Africa FNB South Africa Full time

    Job title : Branch Delivery Sales and Service Team LeaderJob Location : Gauteng, PretoriaDeadline : March 27, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionTo manage and support the sales and service team ensuring that they reach  targets whilst adhering to compliance processes and procedures and providing exceptional...

  • Manager - IT Service Management

    7 days ago

    Pretoria, South Africa South African Reserve Bank Full time

    -The main purpose of this position is to manage and lead the Information Technology (IT) Service Management function to ensure the adoption of IT service management practices in alignment with departmental objectives. -Detailed Description Manage the development, successful implementation, continual improvement, and maturation of IT service management...

  • Customer Relations Team Manager

    4 weeks ago

    Pretoria, South Africa WeBuyCars Full time

    **Responsibilities**: 1. Lead and manage a team of customer care representatives, providing guidance, training, and mentorship. 2. Develop and implement customer service policies and procedures to ensure consistency and high-quality service. 3. Monitor and analyze customer feedback and data to identify trends and areas for improvement. 4. Handle escalated...

  • Phlebotomy Team Member

    5 days ago

    Pretoria, Gauteng, South Africa South African National Blood Service Full time

    About the RoleWe are looking for a motivated and detail-oriented Phlebotomist to assist in efficient clinic preparation and closure to achieve blood collection targets. The ideal candidate will also ensure that donor registrations are undertaken professionally, accurately, promptly and in a friendly manner.The incumbent will undertake Basic Physical...

  • Service Manager

    2 weeks ago

    Pretoria, South Africa Bonafide Human Capital (Pty) Ltd Full time

    Our well know automotive vehicle dealer client based in Pretoria currently holds a vacancy for an experienced Service Manager. **Job Description**: This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high-quality service and focused on customer satisfaction....

  • Clinical Operations Manager

    5 days ago

    Pretoria, Gauteng, South Africa South African National Blood Service Full time

    Role SummaryWe are seeking a highly motivated and experienced Clinical Operations Manager to lead our Collections Teams.The successful candidate will be responsible for overseeing the functioning of the teams, ensuring the achievement of collection targets, and maintaining quality standards.They will also ensure excellent customer service, quality...

  • head of managed services

    4 weeks ago

    Pretoria, Gauteng, South Africa Red Cat Recruitment Full time

    RedCat Recruitment is seeking a suitably qualified and experienced HEAD OF MANAGED SERVICES for a large concern, position based in Pretoria, Gauteng.JOB DESCRIPTIONGrade 12.Degree in Information Technology, Business Administration, or a related field and relevant certifications (such as ITIL, PMP, or CISSP).Valid Code 08 drivers license / own reliable...