Phlebotomy Team Lead

6 days ago


Pretoria, Gauteng, South Africa South African National Blood Service Full time

About the Position

The Donor Care Officer plays a pivotal role in ensuring the success of our blood donation drives. As a key member of our team, you will be responsible for managing stakeholder relations, coordinating donations, and maintaining equipment.

Main Responsibilities

  1. Stakeholder Management

    • Foster strong relationships with donors, stakeholders, and team members to create a positive and efficient experience.
    • Manage stakeholder relations at blood drives and/or donor centres, addressing any issues promptly.
  2. Donation Coordination

    • Collaborate with the phlebotomy team to collect whole blood and/or apheresis units, meeting set targets.
    • Ensure accurate documentation of donor information and donation processes.
  3. Equipment Maintenance

    • Perform routine maintenance on equipment to prevent downtime and ensure optimal performance.
    • Address any equipment-related issues promptly, reporting them to supervisors as necessary.

Key Performance Indicators (KPIs)

  1. Donation Targets

    • Achieve set targets for whole blood and specialised collections during each blood drive.
  2. Equipment Availability

    • Minimise equipment downtime, ensuring optimal performance and availability.

Requirements

  • Diploma or degree in General Nursing Sciences.
  • Code B or EB manual driver's license.
  • 2 years registered professional nursing experience.
  • Understanding of relevant legislation and company policies.


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