Customer Relations Team Manager
3 weeks ago
We are seeking a highly motivated and experienced Customer Care Manager to lead our customer care team and ensure exceptional customer service experiences for our clients. The ideal candidate will have a passion for customer service, excellent communication skills, and strong leadership abilities. Responsibilities: 1. Lead and manage a team of customer care representatives, providing guidance, training, and mentorship. 2. Develop and implement customer service policies and procedures to ensure consistency and high-quality service. 3. Monitor and analyze customer feedback and data to identify trends and areas for improvement. 4. Handle escalated customer issues and provide resolution in a timely and professional manner. 5. Collaborate with other departments within the company to ensure a seamless customer experience. 6. Conduct regular performance evaluations and provide feedback for team members. 7. Stay up to date on industry trends and best practices in customer service. Qualifications: 1. Bachelors degree in business administration, Marketing, or a related field. 2. Minimum of 3 years of experience in customer service management. 3. Strong leadership and team management skills. 4. Excellent communication and interpersonal abilities. 5. Proficiency in Microsoft Office and customer service software. 6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Package includes: -Market related salary -15 Days Annual Leave -Life Insurance -Provident Fund If you are a customer-focused professional with a track record of leading successful customer care teams, we would love to hear from you
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Business Development Representative
5 days ago
Pretoria, Gauteng, South Africa Customer First Solutions Full timeWe are looking for a highly skilled Business Development Representative - Customer Experience to join our team at Customer First Solutions. As a Customer Service Officer, you will cultivate high-volume customer engagement across multiple channels, leveraging our unique expertise in the Financial Services sector.ResponsibilitiesDevelop and implement...
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Customer Service Officer
5 days ago
Pretoria, Gauteng, South Africa Customer First Solutions Full timeAt Customer First Solutions, we pride ourselves on delivering excellence in customer acquisition and service. As a Customer Service Officer, you will play a pivotal role in cultivating high-volume customer engagement across multiple channels, leveraging our unique expertise in the Financial Services sector.Key ResponsibilitiesHandle inbound and outbound...
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Acquisition and Engagement Expert
5 days ago
Pretoria, Gauteng, South Africa Customer First Solutions Full timeWe are seeking a talented Acquisition and Engagement Expert to join our dedicated team at Customer First Solutions. As a Customer Service Officer, you will be responsible for cultivating high-volume customer engagement across multiple channels, leveraging our unique expertise in the Financial Services sector.ResponsibilitiesHandle customer inquiries and...
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Driver (Code 10 with PrDP)
5 days ago
Pretoria, Gauteng, South Africa Customer First Solutions Full timeJoin Customer First Solutions as a Customer Service Officer and become a vital part of our dedicated team in the heart of South Africa's premier contact center. We pride ourselves on excellence in customer acquisition and service, empowering both our employees and clients through a culture of success and inspiration. As a Customer Service Officer, you will...
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Contact Center Professional
5 days ago
Pretoria, Gauteng, South Africa Customer First Solutions Full timeJoin us as a Contact Center Professional - English Language Focus at Customer First Solutions! As a Customer Service Officer, you will cultivate high-volume customer engagement across multiple channels, leveraging our unique expertise in the Financial Services sector.Main ResponsibilitiesHandle customer inquiries via phone, email, and chat.Resolve customer...
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Customer Relations Representative
3 days ago
Pretoria, Gauteng, South Africa Measured Ability Full timeJob title: City ManagerJob Location: Gauteng, JohannesburgDeadline: April 14Minimum Requirements:A Bachelor's Degree in Public Management, Political Science, Social Sciences, Law or equivalent qualificationComply with the MFMA unit standards as prescribed by Regulation of 15 June as published in Government Gazette of 15 JuneA Master's Degree in management...
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Customer Service and Team Lead
7 days ago
Pretoria, Gauteng, South Africa Ackermans Full timeLeadership OpportunityThis is an exciting leadership opportunity for experienced retail professionals who are passionate about customer service and team leadership. As a Store Manager at Ackermans, you will be responsible for driving sales growth, managing teams, and maintaining high standards of customer service.Main ResponsibilitiesDevelop and execute...
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Customer Care Manager
3 hours ago
Pretoria, Gauteng, South Africa Top Talent Professional Services Full timeWe are seeking a highly motivated and experienced Customer Care Manager to lead our customer care team and ensure exceptional customer service experiences for our clients. The ideal candidate will have a passion for customer service, excellent communication skills, and strong leadership abilities. Responsibilities: 1. Lead and manage a team of customer care...
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Sales Team Manager
8 hours ago
Pretoria, Gauteng, South Africa PG Group Full timeJob DescriptionThe Telesales Team Leader is responsible for managing the telesales department to achieve sales targets, resolve customer queries, and maintain customer satisfaction. Key responsibilities include leading the team in achieving sales targets, supporting marketing initiatives, and coordinating credit notes according to company policy.Key...
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New Business Development Manager
2 days ago
Pretoria, Gauteng, South Africa Team Dynamics Full timeAbout UsAlpha Power Solutions is a leader in Power Factor Correction Industry and Optimisation of Electrical Supply Capacity.Why Join Us?Opportunity to grow your career in a dynamic and fast-paced industryCompetitive remuneration package including basic salary, car allowance, and high commissionCollaborative and supportive work environmentContinuous learning...
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Student Relations Coordinator
2 days ago
Pretoria, Gauteng, South Africa IIE Varsity College Full timeJob Title: Student Relations CoordinatorWe are seeking a highly organized and customer-focused individual to join our team as a Student Relations Coordinator. As a key member of our Academic Operations department, you will play a vital role in ensuring the smooth delivery of student services and support.The ideal candidate will have a strong background in...
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Customer Service Team Lead
3 days ago
Pretoria, Gauteng, South Africa PG Group Full timeJob SummaryWe are seeking an experienced Telesales Team Leader to join the PG Group. As a key member of our team, you will be responsible for leading the telesales department, achieving sales targets, and maintaining exceptional customer satisfaction.Key ResponsibilitiesDevelop and implement strategies to drive sales growth and improve customer...
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Student Relations Specialist
2 days ago
Pretoria, Gauteng, South Africa IIE Varsity College Full timeJob title: Student Relations Specialist (Maternity Cover)Job Location: Gauteng, PretoriaDeadline: April 21, 2025Duties And ResponsibilitiesStudent Registration and Academic Progression CounsellingFacilitates consultations with students in cases where a change is required to their current registration contract, e.g. this could be for students who wish to...
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Labour Relations Manager
5 days ago
Pretoria, Gauteng, South Africa Agricultural Research Council Full timeAbout the RoleThe successful candidate will be responsible for managing labour relations, resolving workplace conflicts, and promoting a positive work environment at the Agricultural Research Council.Key AccountabilitiesLabour Relations Management: Coordinate the implementation of labour relations policies and procedures, ensuring seamless execution across...
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Customer Care Manager
3 days ago
Pretoria, Gauteng, South Africa Flair TM Full timeKey ResponsibilitiesLead, mentor, and manage the customer care team to drive performance and service excellence.Develop and implement customer service policies and procedures for consistency and efficiency.Analyze customer feedback and trends to identify areas for improvement.Handle escalated customer issues, ensuring timely and professional...
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Employee Relations Manager
5 days ago
Pretoria, Gauteng, South Africa University of Johannesburg Full timeEmployee Relations Manager Job DescriptionThis role requires a skilled professional who can manage employee relations, collective bargaining, and HR policy implementation. The ideal candidate will have experience in dispute resolution, grievance handling, and disciplinary actions.About the JobThe successful candidate will work closely with the HR department...
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Student Relations Specialist
3 days ago
Pretoria, Gauteng, South Africa IIE MSA and IIE Varsity College Full timeJob title : Student Relations Specialist (Maternity Cover)Job Location : Gauteng, PretoriaDeadline : April 21, 2025Quick Recommended LinksJobs by Location Job by industries Duties and Responsibilities: Student Registration and Academic Progression CounsellingFacilitates consultations with students in cases where a change is required to their current...
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Student Relations Specialist
3 days ago
Pretoria, Gauteng, South Africa IIE MSA and IIE Varsity College Full timeJob title : Student Relations Specialist - PretoriaJob Location : Gauteng, PretoriaDeadline : April 21, 2025Quick Recommended LinksJobs by Location Job by industries Duties and Responsibilities: Student Registration and Academic Progression CounsellingFacilitates consultations with students in cases where a change is required to their current registration...
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Student Relations Specialist
2 days ago
Pretoria, Gauteng, South Africa IIE Varsity College Full timeJob title: Student Relations Specialist - PretoriaJob Location: Gauteng, PretoriaDeadline: April 21, 2025Quick Recommended LinksJobs by LocationJob by industriesDuties And ResponsibilitiesStudent Registration and Academic Progression CounsellingFacilitates consultations with students in cases where a change is required to their current registration contract,...
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Driver (Code 10 with PrDP)
2 days ago
Pretoria, Gauteng, South Africa Customer 1st Solutions Full timeJoin Customer First Solutions, a leading South African contact center, as a Driver (Code 10 with PrDP) and become an integral part of our dynamic team. We pride ourselves on delivering excellence in customer engagement and service, supporting businesses in their growth journey. As a driver, you will play a crucial role in ensuring the seamless operation of...