Customer Relations Team Manager
4 weeks ago
**Responsibilities**:
1. Lead and manage a team of customer care representatives, providing guidance, training, and mentorship.
2. Develop and implement customer service policies and procedures to ensure consistency and high-quality service.
3. Monitor and analyze customer feedback and data to identify trends and areas for improvement.
4. Handle escalated customer issues and provide resolution in a timely and professional manner.
5. Collaborate with other departments within the company to ensure a seamless customer experience.
6. Conduct regular performance evaluations and provide feedback for team members.
7. Stay up to date on industry trends and best practices in customer service.
**Qualifications**:
1. Bachelor’s degree in business administration, Marketing, or a related field.
2. Minimum of 3 years of experience in customer service management.
3. Strong leadership and team management skills.
4. Excellent communication and interpersonal abilities.
5. Proficiency in Microsoft Office and customer service software.
6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
**Package includes**:
- Market related salary
- 15 Days Annual Leave
- Life Insurance
- Provident Fund
If you are a customer-focused professional with a track record of leading successful customer care teams, we would love to hear from you
-
Customer Relations Team Manager
3 weeks ago
Pretoria, Gauteng, South Africa WeBuyCars Full timeWe are seeking a highly motivated and experienced Customer Care Manager to lead our customer care team and ensure exceptional customer service experiences for our clients. The ideal candidate will have a passion for customer service, excellent communication skills, and strong leadership abilities. Responsibilities: 1. Lead and manage a team of customer care...
-
Business Development Representative
5 days ago
Pretoria, Gauteng, South Africa Customer First Solutions Full timeWe are looking for a highly skilled Business Development Representative - Customer Experience to join our team at Customer First Solutions. As a Customer Service Officer, you will cultivate high-volume customer engagement across multiple channels, leveraging our unique expertise in the Financial Services sector.ResponsibilitiesDevelop and implement...
-
Customer Relations Manager
2 weeks ago
Pretoria, South Africa WeBuyCars Full timeWe are looking for a Customer Relations Manager to join our team. Key Responsibilities: - People Management: Leading and developing a team of customer care agents - Ensure all enquiries / complaints are dealt with timeously and efficiently by eliminating barriers to productivity and quality. - Carry out supervisory responsibilities in line with the company...
-
Customer Service Officer
5 days ago
Pretoria, Gauteng, South Africa Customer First Solutions Full timeAt Customer First Solutions, we pride ourselves on delivering excellence in customer acquisition and service. As a Customer Service Officer, you will play a pivotal role in cultivating high-volume customer engagement across multiple channels, leveraging our unique expertise in the Financial Services sector.Key ResponsibilitiesHandle inbound and outbound...
-
Customer Relations Officer
2 weeks ago
Pretoria, South Africa IIE MSA and IIE Varsity College Full time**Direct Reporting Line**: Senior Customer Relations Officer Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...
-
Vaps Team Leader
2 weeks ago
Pretoria, South Africa Customer Loyalty Consultants Full time**CLC JOB DESCRIPTION** **EMPLOYEE**: TBC l **TITLE**: VAPS Team Leader **Purpose** The purpose is the effective claims handling and settlement of claims. Supervise a team of consultants working within established operational systems and handling VAPS claims from registration, right up until settlement. The **VAPS Team Leader** is responsible for the...
-
Manager: Customer Relations
7 days ago
Pretoria, South Africa Khomeliwa Consulting Full time**MANAGER: CUSTOMER RELATIONS - ICT SERVICES MANAGEMENT, Pretoria, R744k - R876k p/a + Benefits** **(Non-EE Vacancy)** Our client is a Governmental organisation and they seek the services of the Assistant Manager: Asset Management. JOB ROLE JOB RREQUIREMENTS 2 years management experience 5 years’ overall experience in IT of which 3 years is in IT...
-
Senior Customer Relations Officer
7 days ago
Pretoria, South Africa Capsicum Culinary Studio Full timeDivision Tertiary Business Unit Capsicum Culinary Studio Minimum experience Mid-Senior Company primary industry Hospitality Job functional area Education **LOCATION**: Pretoria **PRIMARY PURPOSE OF THIS JOB**: The Senior Customer Relations Officer is responsible implementing and administering the activities of the Career Centre and executing the...
-
Customer Relations Associate
7 days ago
Pretoria, South Africa Pro Personnel Full timeAre you an administrative whiz with a vibrant personality and a knack for building lasting relationships? Our Client is seeking a Customer Relations Associate to join their dynamic team and support the Part Sales Representative in delivering exceptional service to valued customers. **Qualifications**: Strong administrative skills with meticulous attention...
-
Acquisition and Engagement Expert
5 days ago
Pretoria, Gauteng, South Africa Customer First Solutions Full timeWe are seeking a talented Acquisition and Engagement Expert to join our dedicated team at Customer First Solutions. As a Customer Service Officer, you will be responsible for cultivating high-volume customer engagement across multiple channels, leveraging our unique expertise in the Financial Services sector.ResponsibilitiesHandle customer inquiries and...
-
Senior Customer Relations Officer
7 days ago
Pretoria, South Africa ADvTECH Full time**LOCATION**: Pretoria **PRIMARY PURPOSE OF THIS JOB**: The Senior Customer Relations Officer is responsible implementing and administering the activities of the Career Centre and executing the customer experience programme on the campus, ensuring enhanced student engagement, experiences, and employability, while also co-ordinating feedback mechanisms and...
-
Customer Service Team Leader
2 weeks ago
Pretoria, South Africa Clicks Group Limited Full time**Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:FMCG, Retail, Wholesale and Supply Chain **Location**:Pretoria **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: To ensure service excellence at the point of sale by ensuring fast and efficient customer service...
-
Driver (Code 10 with PrDP)
5 days ago
Pretoria, Gauteng, South Africa Customer First Solutions Full timeJoin Customer First Solutions as a Customer Service Officer and become a vital part of our dedicated team in the heart of South Africa's premier contact center. We pride ourselves on excellence in customer acquisition and service, empowering both our employees and clients through a culture of success and inspiration. As a Customer Service Officer, you will...
-
Contact Center Professional
5 days ago
Pretoria, Gauteng, South Africa Customer First Solutions Full timeJoin us as a Contact Center Professional - English Language Focus at Customer First Solutions! As a Customer Service Officer, you will cultivate high-volume customer engagement across multiple channels, leveraging our unique expertise in the Financial Services sector.Main ResponsibilitiesHandle customer inquiries via phone, email, and chat.Resolve customer...
-
Manager: Stakeholder Relations
6 days ago
Pretoria, South Africa SABS Full time**Job Advert Summary**: **Purpose Statement** To implement and manage the overall corporate strategy, processes and business plan for the Stakeholder Relations unit, including good governance, stakeholder engagement and fairness in stakeholder development frameworks and protocols that are in line with the overarching strategy and plan for the...
-
Customer Relations Representative
3 days ago
Pretoria, Gauteng, South Africa Measured Ability Full timeJob title: City ManagerJob Location: Gauteng, JohannesburgDeadline: April 14Minimum Requirements:A Bachelor's Degree in Public Management, Political Science, Social Sciences, Law or equivalent qualificationComply with the MFMA unit standards as prescribed by Regulation of 15 June as published in Government Gazette of 15 JuneA Master's Degree in management...
-
Customer Service and Team Lead
7 days ago
Pretoria, Gauteng, South Africa Ackermans Full timeLeadership OpportunityThis is an exciting leadership opportunity for experienced retail professionals who are passionate about customer service and team leadership. As a Store Manager at Ackermans, you will be responsible for driving sales growth, managing teams, and maintaining high standards of customer service.Main ResponsibilitiesDevelop and execute...
-
Manager, Investor Relations
1 week ago
Pretoria, South Africa Exxaro Recruitment Full time**Job Advert Summary**: **PURPOSE**: - To foster an environment which enables investors and other stakeholders to understand why Exxaro shares are the preferred shares to invest in, relative to industry peers, by setting a high quality, long - term vision for the Investor Relations function. - Facilitate understanding of Exxaro’s investment thesis and...
-
New Business Development Manager
2 days ago
Pretoria, Gauteng, South Africa Team Dynamics Full timeAbout UsAlpha Power Solutions is a leader in Power Factor Correction Industry and Optimisation of Electrical Supply Capacity.Why Join Us?Opportunity to grow your career in a dynamic and fast-paced industryCompetitive remuneration package including basic salary, car allowance, and high commissionCollaborative and supportive work environmentContinuous learning...
-
Operations Manager-client Relations
1 week ago
Pretoria, South Africa H2R Africa Full timeAt least 10 years experience in the medical sales industry, with 3 years in a management position. Multilingual including a few African languages Valid drivers license and own car No criminal record - Oversee and report on the general operations and functions of the client relationship and key account management team. - Ensure that the team operates...