Manager - IT Service Management

1 week ago

Pretoria, South Africa South African Reserve Bank Full time

-The main purpose of this position is to manage and lead the Information Technology (IT) Service Management function to ensure the adoption of IT service management practices in alignment with departmental objectives.
-Detailed Description
Manage the development, successful implementation, continual improvement, and maturation of IT service management practices across the South African Reserve Bank (SARB).
- Develop and manage the implementation of process improvement plans.
- Lead service management data analytics, reporting and process documentation.
- Monitor, measure and enforce governance and compliance with IT service management processes.
- Drive the process automation agenda as part of continuous improvement.
- Design, manage and implement short
- and long-term strategic plans to ensure that infrastructure architectures meet existing and future requirements.
- Develop, document, and manage the implementation of best practices, IT service management standards and standard operating procedures (SOPs).
- Research and recommend IT service management solutions and the implementation thereof.
- Be responsible for talent and succession management as well as the development and performance management of the IT Service Management team.
- Build and manage key stakeholder relationships to ensure the delivery of quality service and participate in other departmental/divisional projects to contribute towards business objectives.
- Identify, mitigate, and manage risks related to the IT service management environment.
- Provide input into resource planning, cost estimation, budget development and cost control.
Job Requirements
a minimum of a Bachelors/ B Tech degree (NQF 7) in Computer Science, Information Systems or an equivalent qualification;
- certification in process mapping, ITIL and COBIT; and
- 8 to 10 years’ experience in an IT environment.

Additional requirements include knowledge and skill in:

- industry, organisational and business awareness;
- continued learning and/or professional development;
- quality assurance;
- continuous improvement;
- system specialisation;
- infrastructure support;
- operations;
- IT reporting;
- service management; and
- management of third-party service providers.
How To Apply

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**The SARB offers remuneration and benefits commensurate with the level of the position and in line with the market. The level at which the successful applicant will be appointed will depend on his/her competence and experience.
Currency
-ZAR
-Amount of Travel
-Work At Home

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