Training Coordinator

3 days ago

Centurion, South Africa Apex Full time

**Job Purpose**:
To plan, organize and administer non-technical/technical training for the Dealer Network, in order to ensure the development of workplace expertise and improved performance in accordance with organizational strategies and objectives

**Key Responsibilities**:
**Plan and Schedule Events**
- Deal with training requests from Motor Vehicle Dealerships’ personnel on a daily basis.
- Ensure all communications clearly outline the OEM’s training programmes to dealers.
- Compile a plan of all logístical requirements for the training programmes as per identified needs.
- Update any changes in demands to the actual plan and communicate the same to trainers and supervision.
- Confirm bookings on the Training Academy Learning Management System (LMS)
- Load nominations onto LMS and assist with the process at dealer level, if the need arises.
- Keep the LMS training system up to date.
- Load all new offerings, training schedules and courses onto the LMS.
- Upload data onto various systems.
- Schedule trainers on the system.
- Confirm all logístical requirements are met for training (rooms, venues, catering, etc.).
- Arrange and assist in event and product launch coordination.
- Proactively call dealerships via telephone, to advise them of training requirements and ensure personnel book courses to achieve required certification levels.

**Academy Administration**
- Raise requisitions and adhere to the OEM’s Group purchasing and finance processes.
- Process travel and accommodation requirements to the needs of the Training Academy Staff aligned to the Company Travel Policy.
- Close off all training interventions and forward billing to accounts.
- Extract the Monthly Service Report - schedule to state enrolments.
- Issue certificates for International Certification Programmes

**Support and Administer Training**
- Ensure all pre-course reading is sent to the learner
- Ensure all training material are printed, send per courier (if require) and ready before training session commences.
- Provide administrative support for assessments and training courses
- Ensure learner data is updated on the Training Academy Learning Management System.
- Ensure that learner achievements are reflected on the LMS.
- Upload attendance registers and assessment results
- Compile reports as requested by the management team.
- Execute billing, budget and forecasts as well as proactive costs management
- Deliver all reporting in line with agree schedules and people data administration on iLearn
- Provide support on the LMS user queries as well as back end LMS data management.

Relationship Management
- Liaise with dealerships to provide support and to resolve queries for training (in close collaboration with the Business Brand Training Consultant).
- Provide feedback to dealers and learners about results - assessments and tests.
- Escalate unresolved training administration issues to the relevant manager.
- Build and maintain relationships with the Training Academy, OEM’s NSO, Training Providers and suppliers.

Training Academy Reception
- Provide a professional and courteous reception service when required on a part-time or stand-in basis.
- Answer and transfer calls for Training Academy staff and distribute messages received when required on a part-time or stand-in basis.
- Welcome visitors and professionally provide advice or assistance when required on a part-time or stand-in basis.
- Redirect customer queries and/or escalate for resolution when required on a part-time or stand-in basis.

**Minimum Requirements**:

- Matric/Grade 12
- Appropriate certification indicating computer literacy in MS Office suite.

**Minimum Experience Requirements**:
**> Work Related Experience**
- Training administration and co-ordination

**> Core Skills**
- Time Management
- Organisational Skills
- Interpersonal Skills
- Excellent communication skills
- Attention to detail
- Teamwork
- Customers Focus
- Professional
- Planning

Pay: From R18 000,00 per month

**Experience**:

- Training Administration and Coordination: 2 years (required)

License/Certification:

- Driver's License (preferred)

Application Deadline: 2024/06/07

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