![Recruitment Matters Africa](https://media.trabajo.org/img/noimg.jpg)
Service Desk Analyst
4 weeks ago
Our client is looking for a SERVICE DESK ANALYST. The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with the companies Service Desk operations.
**Responsibilities**:
- Customer Service
- Remain courteous, tactful, honest and professional in all communication with other parties
- Ensure that feedback and follow ups to customers is meaningful and accurate.
- Escalate/resolve discrepancies.
- Provide customers and external call-centres with regular status-updates for open support-records - Assess and verify final SLA-status for applicable call-records.
- Assessing tickets for out of contract billing and submit invoice instruction to Accounts department for all approved ad-hoc billing.
- At regular intervals provide customers with alignment-confirmation, status-updates and stakeholders with quality monitoring reports
- Ensure that all reports are accurate and precise.
- Maintain and submit a monthly ad-hoc report to the Management Team.
**Key Skills**:
- Communication Skills,
- Attention to detail,
- Interpersonal relationships,
- Initiatives and self-motivation,
- Coaching and mentoring,
**Qualifications**:
- Matric
- Analysis experience (1 year)
- Data management knowledge Desirable Qualifications:
- ITIL Foundation V3/Good understanding of ITIL
-
Service Desk Analyst
3 weeks ago
Cape Town, South Africa CME Recruitment Full time**SERVICE DESK ANALYST** **Cape Town** **MINIMUM REQUIREMENT** 3 years minimum experience gained with in a Call Centre environment as a Service Desk Analyst Communication Skills Attention to detail. Interpersonal relationships Initiatives and self-motivation Coaching and mentoring **DUTIES**: Customer Service Call Alignment Ticket Status...
-
Service Desk Analyst
2 weeks ago
Cape Town, Western Cape, South Africa Recruitment Matters Africa Full timeOur client is looking for a SERVICE DESK ANALYST. The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with the companies Service Desk operations.Responsibilities: Customer Service Remain courteous, tactful, honest and professional in all communication with other parties Ensure that feedback and follow ups to...
-
Service Desk Analyst
2 weeks ago
Cape Town, Western Cape, South Africa Stowe Holdings (PTY) LTD Full timeJOB ADVERTISEMENT:SERVICE DESK ANALYST [SASOL TEAM]Reporting Line: Service Desk ManagerWorking Hours: 08h00am - 17h00pm (Monday - Thursday),08h00am - 16h30pm (Friday). May be required to work overtime when needed.Purpose:The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with the company's Service Desk...
-
Service Desk Analyst
1 month ago
Cape Town, South Africa NSC Global Full timeOverview: **Essential Function** - To answer calls within agreed benchmark performance targets - Ensure all customer requests are progressed accurately with maximum efficiency - Communicate with both internal and external customers to a consistently high standard - To log incident information on Incident Management Systems accurately and efficiently in line...
-
Service Desk Analyst
2 weeks ago
Cape Town, Western Cape, South Africa NSC Global Full timeOverview:Essential Function To answer calls within agreed benchmark performance targets Ensure all customer requests are progressed accurately with maximum efficiency Communicate with both internal and external customers to a consistently high standard To log incident information on Incident Management Systems accurately and efficiently in line with the...
-
Service Desk Supervisor
3 weeks ago
Cape Town, South Africa Believe Resourcing Full time**About our client**: Our client is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Their fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of...
-
Service Desk Supervisor
3 weeks ago
Cape Town, South Africa Believe Resourcing Full time**About our client**: Our client is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Their fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of...
-
Service Desk Analyst
3 weeks ago
Cape Town, South Africa Euromonitor Full timeThe Service Desk Analyst can work unrepentantly and part of their team to ensure that all performance targets are adhered to. Resolutions are provided effectively, in a timely manner and with proactive communication to ensure customer satisfaction. The Service Desk Analyst helps resolve user issues with computer hardware and software for internal colleagues....
-
Service Desk Supervisor
2 weeks ago
Cape Town, Western Cape, South Africa Believe Resourcing Full timeAbout our client:Our client is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States.Their fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and...
-
Service Desk Analyst
2 weeks ago
Cape Town, Western Cape, South Africa Euromonitor Full timeThe Service Desk Analyst can work unrepentantly and part of their team to ensure that all performance targets are adhered to. Resolutions are provided effectively, in a timely manner and with proactive communication to ensure customer satisfaction. The Service Desk Analyst helps resolve user issues with computer hardware and software for internal colleagues....
-
Senior Service Desk Analyst
3 weeks ago
Cape Town, South Africa Biovac Full timeBIOVAC is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being to "protect life". We are looking to hire a dynamic passionate, confident, proactive and meticulous Senior Service Desk Analyst to join a goal oriented team. **QUALIFICATIONS NEEDED**: - Bachelors degree or diploma in computer science or relevant...
-
Service Desk Shift Leader
3 weeks ago
Cape Town, South Africa Believe Resourcing Full time**About our client**: Our client is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Their fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of...
-
Service Desk Shift Leader
3 weeks ago
Cape Town, South Africa Believe Resourcing Full timeAbout our client: Our client is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Their fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products...
-
Service Desk Team Leader
2 weeks ago
Cape Town, Western Cape, South Africa Believe Resourcing Full timeAbout our Client: Our client is in search of a dynamic Service Desk Team Leader to ignite business growth and surpass targets. Offering a dynamic and collaborative environment, they foster creativity and initiative, providing opportunities to make a tangible impact. Join their team of passionate professionals and be part of a culture that values innovation...
-
Service Desk Analyst
3 weeks ago
Cape Town, South Africa Frontline Managed Services Full timeElevate your IT journey with Frontline Managed Services! We're on the lookout for Help Desk team players who are not just tech-savvy but hungry for knowledge and ready to make an impact. Join us in reshaping the future of technology. About us: Frontline Managed Services® stands as a pioneer in IT, Financial, and Administrative Managed Services for legal...
-
Senior Service Desk Analyst
4 weeks ago
Cape Town, South Africa Acacium Group Full time**Senior Service Desk Analyst** **Acacium Group** **Woodstock, Capetown** **Full Time, Permanent Role** **Competitive** Salary **plus exciting benefits!** **Unlock your potential**: Do you want to make a significant impact in a market-leading and award-winning organisation? With technology playing a fundamental part of business strategy, and...
-
Service Desk Analyst
2 weeks ago
Cape Town, Western Cape, South Africa CME Recruitment Full timeSERVICE DESK / CALL CENTRE INDUSTRYCAPE TOWNPurpose: The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with Service Desk operations.Minimum requirements:Matric Analysis experience (1 year) Data management knowledgeResponsibilities:Customer Service o Remain courteous, tactful, honest and professional in all...
-
Service Desk Team Lead
2 weeks ago
Cape Town, South Africa CDW Full time**Description** Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges. Job Summary: Provide leadership, guidance and support to a team...
-
Service Desk Analyst
3 weeks ago
Cape Town, South Africa Allan Gray Full timeThe Service Desk is the single point of contact for all IT and non-IT related incidents and service - requests.- Purpose of the team is to enable Allan Gray employees with the tools to perform their role successfully within the organization.- - The role of Queumaster is responsible for the logging and distribution of incidents and service requests to the...
-
Service Desk Analyst
2 weeks ago
Cape Town, South Africa Frontline Managed Services Full timeElevate your IT journey with Frontline Managed Services! We're on the lookout for Help Desk team players who are not just tech-savvy but hungry for knowledge and ready to make an impact. Join us in reshaping the future of technology. **About us**: Frontline Managed Services® stands as a pioneer in IT, Financial, and Administrative Managed Services for...