Reservationist

1 week ago


Cape Town, South Africa HotelJobs.co.za Full time

A large 4-star hotel seeks a Reservationist to join their team.
- **
PRINCIPAL ACCOUNTABILITIES/ KEY RESPONSIBILITIES**
- Take Hotel booking and enquiries.
- Respond to quotation and enquiry requests promptly as per standard operating procedure.
- Collect payment on all hotel collect online bookings and preauthorised credit card bookings before guest checks in
- Update property management system of all bookings and booking requirements, changes and updates.
- Manage room allocations according to guest’s requirements and rates.
- Utilise yielding strategies to manage room rates and increase revenue.
- Communicate and prepare for guests arrivals to allow efficient check-in
- To provide the next day’s daily check ins file with quotations, purchase orders, authorised complimentary forms and all correspondences to reception a day prior at 11:00.
- Facilitate for guest transfers as per booking requests and ensure all guest transfers are reconciled at day end
- Manage hotel over bookings by securing alternative accommodation for guests.
- Review no shows and guest’s cancellations and process charges according to Hotel policy.
- Inform customers/guests of the method of payment and all related fees.
- Follow up on all booking payments as per company payment regulations to avoid no shows.
- Collect and follow up on purchase orders prior to check in. Communicate with Front desk with payment modalities.
- Process complimentary booking requests as per SOP prior to check-in.
- Follow up on all booking enquiries in liaison with the Sales Executive.
- Follow up tentative bookings and update reservations status.
- Manage online booking platforms and respond to all booking requests.
- ** KNOWLEDGE, SKILLS AND EXPERTISE**:

- Diploma in Hotel Management
- 2yrs Relevant Experience (Groups and FIT's)
- Knowledge and Experience of ProTel
- Excellent Communication and Leadership Skills


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