Reservationist
1 week ago
A large 4-star hotel seeks a Reservationist to join their team.
- **
PRINCIPAL ACCOUNTABILITIES/ KEY RESPONSIBILITIES**
- Take Hotel booking and enquiries.
- Respond to quotation and enquiry requests promptly as per standard operating procedure.
- Collect payment on all hotel collect online bookings and preauthorised credit card bookings before guest checks in
- Update property management system of all bookings and booking requirements, changes and updates.
- Manage room allocations according to guest’s requirements and rates.
- Utilise yielding strategies to manage room rates and increase revenue.
- Communicate and prepare for guests arrivals to allow efficient check-in
- To provide the next day’s daily check ins file with quotations, purchase orders, authorised complimentary forms and all correspondences to reception a day prior at 11:00.
- Facilitate for guest transfers as per booking requests and ensure all guest transfers are reconciled at day end
- Manage hotel over bookings by securing alternative accommodation for guests.
- Review no shows and guest’s cancellations and process charges according to Hotel policy.
- Inform customers/guests of the method of payment and all related fees.
- Follow up on all booking payments as per company payment regulations to avoid no shows.
- Collect and follow up on purchase orders prior to check in. Communicate with Front desk with payment modalities.
- Process complimentary booking requests as per SOP prior to check-in.
- Follow up on all booking enquiries in liaison with the Sales Executive.
- Follow up tentative bookings and update reservations status.
- Manage online booking platforms and respond to all booking requests.
- ** KNOWLEDGE, SKILLS AND EXPERTISE**:
- Diploma in Hotel Management
- 2yrs Relevant Experience (Groups and FIT's)
- Knowledge and Experience of ProTel
- Excellent Communication and Leadership Skills
-
Reservationist
4 months ago
Cape Town, South Africa HotelJobs.co.za Full timeBusy Cape Town Restaurant looking for an experienced reservationist to join our team. 2 - 3 years experience required. Fixed Term Contract.
-
Reservationist
4 weeks ago
Cape Town, South Africa HotelJobs.co.za Full time**Job Opportunity: Reservationist at Gonana Collection** Are you passionate about hospitality, sales, and thrive in a dynamic environment? Gonana Collection is seeking an experienced **Reservationist** to join our growing team. **About Us** Gonana Collection is a sustainable and eco-conscious hospitality brand. With our guesthouse and exclusive...
-
Reservationist
6 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Hospitality and Outdoor - Urgent Vacancy - Reservationist** **Luxury Hotel - Cape Town** **Requirements**: - Minimum 2/3 years reservationist experience within the Hotel/Lodge industry. - Experience in managing reservations for a group of properties preferable. - Excellent communication and interpersonal skills. - Ability to handle a fast-paced work...
-
Reservationist
7 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Hospitality and Outdoor - New Vacancy - Reservationist** **Luxury Hotel - Cape Town** **Requirements**: - Minimum 3 years reservationist experience within the Hotel/Lodge industry. - Experience in managing reservations for a group of properties preferable. - Excellent communication and interpersonal skills. - Ability to handle a fast-paced work...
-
Reservationist
6 months ago
Cape Town, South Africa The Capital Hotels and Apartments Full timeThe Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...
-
Playarea Reservationist
2 weeks ago
Stellenbosch, Western Cape, South Africa HAZENDAL WINE ESTATE Full timeThe Reservationist needs to assist in the duties of the Wonderdal department creating bookings by delivering a delightful yet efficient reservations service; our reservationists are meticulous at administration ensuring that every detail of a guest’s reservation has been accurately recorded following established procedures. The ultimate goal of all...
-
Central Reservationist
6 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Hospitality and Outdoor - Urgent Vacancy - Central Reservationist** **Luxury Hotel - Cape Town** **Requirements**: - Minimum 3 years reservationist experience within the Hotel/Lodge industry. - Experience in managing reservations for a group of properties preferable. - Excellent communication and interpersonal skills. - Ability to handle a fast-paced...
-
Central Reservationist
7 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Hospitality and Outdoor - New Vacancy - Central Reservationist** **Luxury Hotel - Cape Town** **Requirements**: - Minimum 3 years reservationist experience within the Hotel/Lodge industry. - Experience in managing reservations for a group of properties preferable. - Excellent communication and interpersonal skills. - Ability to handle a fast-paced work...
-
Reservationist
6 months ago
Cape Town, South Africa Wild Dreams Hospitality Full timeCandidate Requirements:Must have previous reservationist experience within the luxury safari lodge industry Working experience in managing reservations for a group of properties is preferable Must possess a keen understanding of the unique offerings of each lodge within the group Will need to be well-versed in the amenities, activities, and personalized...
-
Reservationist
6 months ago
Cape Town, South Africa Wild Dreams Hospitality Full timeCandidate Requirements:Must have previous reservationist experience within the luxury safari lodge industryWorking experience in managing reservations for a group of properties is preferableMust possess a keen understanding of the unique offerings of each lodge within the groupWill need to be well-versed in the amenities, activities, and personalized...
-
Restaurant Reservationist
7 months ago
Cape Town, South Africa Seasoned recruitment Full timeRestaurant Reservationist Need to handle all reservations for a well know restaurant Also need to be available immediately Need to have Dine Plan experience **Job Types**: Full-time, Permanent **Salary**: R12 000,00 - R15 000,00 per month Application Question(s): - What is your notice period? - What is your current salary? - How many years experience...
-
Reservationist
1 week ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeCandidate Requirements: - Must have previous reservationist experience within the luxury safari lodge industry - Working experience in managing reservations for a group of properties is preferable - Must possess a keen understanding of the unique offerings of each lodge within the group - Will need to be well-versed in the amenities, activities, and...
-
Reservationist
3 weeks ago
Cape Town, South Africa Indalo Hotels and Leisure Full timeThe **Fountains Hotel** in **Cape Town **is looking for a Reservationist who will help guarantee that the channels where reservations are made are confirmed. **Duties and Responsibilities**: - Maintaining a response time of 24 hours - Ensuring all bookings are guaranteed - Adhering to the cancellation policy - PMS inventory should be balanced - Processing...
-
Hotel Reservationist
3 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Reservationist - Luxury Hotel, Cape Town** **Key Responsibilities**: - Manage guest reservations and ensure all booking details are accurate and up to date. - Provide exceptional customer service when handling enquiries, cancellations, and modifications. - Liaise with the front office and other departments to coordinate guest requests and ensure a...
-
Head Mice Reservationist
2 months ago
Cape Town, South Africa HotelJobs.co.za Full timeHospitality and Outdoor - New Vacancy - Head MICE Reservationist Luxury Hotel - Cape Town - Western Cape Our client, a Luxury Hotel in Cape Town, is seeking a magnificent Head MICE Reservationist that maximise occupancy, revenue and provide exceptional service to their guests. **Requirements**: - Matric essential - Hospitality Management Diploma or...
-
Reservationist (Western Cape, Cape Town)
2 months ago
Cape Town, South Africa ANEW Recruitment Full timeANEW Hotel Greenpoint is looking for a highly organized and customer-focused Reservationist to join our team. The Reservationist will be responsible for managing reservations, assisting customers, and ensuring smooth and efficient booking processes. The ideal candidate should have excellent communication skills, attention to detail, and a passion for...
-
Reservationist
6 months ago
Eastern Cape, South Africa HotelJobs.co.za Full timeCedar Wood currently has an exciting opportunity for a Reservationist for a luxury, big 5 Game Reserve. **Must have**: Matric Hospitality industry experience, preferably in reservations Excellent communications skills in English Excellent computer skills in Office 365 Excellent Organisational and Administrative skills Independent and...
-
Hotel Reservationist
3 months ago
Cape Town, South Africa BLAAUWBERG BEACH HOTEL Full timeHOTEL RESERVATIONIST (FIT) VACANCY AVAILABLE We are currently seeking a hotel reservationist to join our dynamic reservations team. Please note the following skill requirements: **MUST HAVE HOTEL EXPERIENCE** 1. Greets guests over the phone in a friendly, courteous manner 2. Records reservation information accurately; identifies and records group and...
-
Reservationist (Late Shift) - Luxury Hotel Group
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeLuxury Hotel Group is seeking a dynamic and experienced Reservationist, **late shift only (2pm - 10pm)**, to join their team and contribute to the success of their renowned luxury hotel group. As a Reservationist, you will play a crucial role in ensuring seamless and personalized reservations for discerning guests. **Key Responsibilities**: - Manage and...
-
Reservationist - Luxury Hotel Group - Cape Town
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeLuxury Hotel Group is seeking a dynamic and experienced Reservationist to join their team and contribute to the success of their renowned luxury hotel group. As a Reservationist, you will play a crucial role in ensuring seamless and personalized reservations for discerning guests. **Key Responsibilities**: - Manage and process reservations through the...