Customer Service Floor Supervisor
3 months ago
A dynamic, vibrant and growing cosmetics business is looking for a Customer Service Floor Supervisor to join their team in Bellville, Cape Town.
The Sales Supervisor will be responsible for planning, leading, organising, monitoring and motivating the Sales Floor Team. The Supervisor is responsible for ensuring that all Team leaders and team members are trained in and adhere to Sales Floor Areas’ standard operating procedures in order to ensure all Teams are managed so that they meet SLA and deliverable without compromising quality, while troubleshooting any issues found during the Sales Floor process by informing/engaging with the relevant parties. Duties will also include performing time studies and process analysis to incrementally improve outputs and attending to reports and daily administration. The Sales Floor Supervisor will also be responsible ensuring that people management and IR related processes are followed.
**DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO**:
- Able to identify problems/concerns with execution of a duties and inform relevant parties
- Communicate between teams positively and confidently to achieve goals
- Consistently checks the detail and quality of every job they execute
- Able to delegate, convince and lead in order to meet business deliverables
- Implement the company’s values and culture in the execution of duties and through interactions with all
- Able to compile and give feedback in a professional format to Management
- Able to investigate and execute appropriate disciplinary, performance and motivational measures in line with People Support policies
**QUALIFICATIONS**
- Industrial Engineering / Business Management / Business Commerce qualification (or equivalent) OR 1-3 years’ experience in a similar role
- Experience in an Operations environment, cosmetic or pharma industry advantageous
- Strong Leadership and Analytical skills
- Ability to communicate clearly and effectively in all situations
- Ability to handle multiple tasks and projects with high attention to detail
- Excellent written and communication skills
- Computer literate MS Office, Word/Excel/Power Point
Skills/Strengths
- Must have the ability to adopt practical approaches
- Must have strong organizational skills
- Planning, organizing, follow up and feedback
- Strong problem-solving skills and able to multitask
- Excellent communication and interpersonal skills
- Goal driven and Service Delivery should be your passion
- Excellent verbal and written communication, with English the main medium of communication and other South African languages an added advantage
- Must show commitment - the position requires flexibility and after-hours availability when required
- Must be able to work well under pressure and achieve deadlines
- Must be computer Literate - excellent Microsoft Office Suite proficiency required and adaptability to learn inhouse web-based systems and more, as required
Pay: Up to R25 000,00 per month
-
Floor Supervisor
5 months ago
Cape Town, South Africa Surgo HR & Training Full timeOur client is a prominent private company that owns a number of established outlets in the Western Cape. They are expanding and have a need for enthusiastic people to support this growth, which includes a Floor Supervisor position based in Eerste River, Cape Town **Job Purpose**: The purpose of the Floor Supervisor is to effectively plan, control and...
-
Front of House Floor Supervisor
2 weeks ago
Cape Town, South Africa Hoghouse Brewing Company Full time**Job Advertisement: Front of House Floor Supervisor** **Position**: Front of House Floor Supervisor **Location**: Hoghouse Brewing Company, 42 Morningside St Ndabeni, Cape Town **Employment Type**: Full-time **Salary**: Competitive, based on experience Are you a passionate hospitality professional with a flair for leadership and a love for customer...
-
Front of House Floor Supervisor
2 months ago
Cape Town, South Africa Hoghouse Brewing Company Full time**Job Advertisement: Front of House Floor Supervisor** **Position**: Front of House Floor Supervisor **Location**: Hoghouse Brewing Company, 42 Morningside St Ndabeni, Cape Town **Employment Type**: Full-time **Salary**: Competitive, based on experience Are you a passionate hospitality professional with a flair for leadership and a love for customer...
-
Housekeeping Floor Supervisor
2 months ago
Cape Town, South Africa Hilton Full timeHousekeeping Floor Supervisor / Accommodation Supervisor Housekeeping Floor Supervisor **What will I be doing?** As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest...
-
Floor Supervisor
6 months ago
Cape Town, South Africa Tjing Tjing Full timeTjing Tjing is looking for an experienced Floor Supervisor to join our team. Daily tasks include: guiding front of house staff during trade; ensuring guests have a pleasant experience; liaising with managers; listing bookings; problem solving; etc. Characteristics/ skills ideal for this position: organised; communicative; welcoming; level-headed; wine...
-
Floor Supervisor
2 months ago
Cape Town, South Africa Surgo PTY Ltd Full timeOur client is a prominent private company that owns a number of established outlets in the Western Cape. They are expanding and have a need for enthusiastic people to support this growth, which includes a Floor Supervisor position based in Eerste River, Gugulethu, Mandela Park and Khayelitsha.Job Purpose:The purpose of the Floor Supervisor is to effectively...
-
Floor Supervisor
1 month ago
Cape Town, Western Cape, South Africa Surgo PTY Ltd Full timeJob Purpose:The purpose of the Floor Supervisor is to effectively plan, control and monitor the performance of the floor department including groceries, perishable, frozen and back up areas and ensure they operate at an optimal level.Responsibilities:Meet customer needs with a smiling face and remember that the customer always comes first. Always make our...
-
Housekeeping Floor Supervisor
1 month ago
Cape Town, Western Cape, South Africa Red Carnation Hotels Full timeThe Twelve Apostles Hotel and SpaHousekeeping Floor Supervisor (Fixed Term)Job Summary:We are seeking a highly organized and detail-oriented individual to supervise our Housekeeping Room Attendant team. As a Housekeeping Floor Supervisor, you will be responsible for ensuring that every room is checked and updated on the PMS system as per SOP, managing...
-
Housekeeping Floor Supervisors
6 months ago
Cape Town, South Africa O'Brien Recruitment Full timeA luxury hotel nestled in the heart of the Southern Suburbs in Cape Town, is looking to hire 2 Floor Supervisors who ensure their guests receive world-class service, ensuring cleanliness, hygiene and order in the guest rooms. As a Floor Supervisor, you will supervise the day-to-day activities of the general attendants responsible for servicing the guest...
-
Production Floor Supervisor
3 weeks ago
Cape Town, Western Cape, South Africa Versus Socks Full timeJob Title: Factory Floor ManagerVersus Socks is a fast-growing company dedicated to providing high-quality, innovative, and stylish socks.The ideal candidate will be responsible for overseeing the daily operations of our production floor, managing staff, monitoring workflows, and optimizing productivity while ensuring full compliance with safety and quality...
-
Floor Manager Restaurant
2 months ago
Cape Town, South Africa HotelJobs.co.za Full time** Busy bakery & café, is seeking a Seasoned, energetic Front of House Floor Supervisor to join their team.** **Key Responsibilities**: Lead and supervise the front of house team, ensuring smooth day-to-day operations. Provide exceptional customer service, ensuring all guests have an enjoyable experience. Coordinate with kitchen staff and baristas to ensure...
-
Conferencing & Events/banqueting Floor Supervisor
5 months ago
Cape Town, South Africa O'Brien Recruitment Full time**Company**: Join this highly acclaimed Hotel, renowned for their commitment to employee wellness, community engagement, and environmental sustainability. They are seeking a dynamic **Conferencing & Events Floor Supervisor** to join their team, who shares their passion for service excellence and maintaining exceptional standards. **Note**: This is a...
-
Housekeeping Supervisor
3 weeks ago
Cape Town, Western Cape, South Africa Red Carnation Hotels Full timeThe Twelve Apostles Hotel and SpaHousekeeping Floor Supervisor (Fixed Term)Job Summary:We are seeking a detail-oriented leader to supervise the Housekeeping Room Attendant Team. The successful candidate will have excellent communication and organizational skills, with the ability to work in a fast-paced environment and motivate their team to meet high...
-
Floor Customer Advisor
7 months ago
Cape Town, South Africa Jonsson Workwear Full timeOur retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life. Our Floor Advisors are obsessed with serving our customers brilliantly and connecting them to our unique...
-
F&B Floor Executive
3 weeks ago
Cape Town, Western Cape, South Africa The Royal Portfolio Full timeF&B Floor ExecutiveThe Royal Portfolio's F&B Floor Executive is responsible for delivering exceptional service across all food and beverage outlets in the hotel. This includes ensuring guests feel welcome, their needs are met, and providing a complete experience. The F&B Floor Executive is knowledgeable about the company's properties and standards, adhering...
-
Floor Service Attendant
6 days ago
Cape Town, Western Cape, South Africa MSC Cruises Full timeAbout MSC CruisesMSC Cruises is a leading global cruise line known for its luxurious ships and exceptional service. As a Floor Service Attendant, you will play a key role in ensuring the comfort and satisfaction of our guests.Job OverviewWe are seeking a highly motivated and organized individual to join our team as a Floor Service Attendant. In this role,...
-
Customer Service Specialist
2 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeAbout EXL ServiceEXL Service is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.Job SummaryWe are seeking an experienced Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing top-notch support to our clients and...
-
Floor Supervisor
5 months ago
Cape Town, South Africa Toys R Us and Babies R Us South Africa Full time**Job purpose**: To provide support and work in tangent with the Store Manager/Assistant Manager and Admin Manager to ensure store sales targets are met and deliver fantastic customer service whilst effectively planning, organizing and controlling all operations of a retail store in accordance with the Company’s standards and procedures. This document must...
-
Customer Service Team Supervisor
3 weeks ago
Cape Town, Western Cape, South Africa Surgo PTY Ltd Full timeOur client, a prominent BPO based in the Airport Industria area of Cape Town, is recruiting for a German Speaking Team Supervisor to join their team.Job Overview:The German Speaking Team Supervisor assists the CSR Team Supervisor in managing a team of German-speaking CSRs, supporting daily operations, handling escalated issues, and ensuring customer service...
-
Customer Service Representative
1 week ago
Cape Town, Western Cape, South Africa Service Solutions Full timeAbout UsInternational Brand is a leading service provider in Access Park, renowned for delivering exceptional customer experiences. Our mission is to set the standard for world-class service.We're committed to fostering a work environment that promotes excellence, collaboration, and growth.Job DescriptionAs a Customer Service Representative with our team,...