Customer Service Floor Supervisor
4 weeks ago
A dynamic, vibrant and growing cosmetics business is looking for a Customer Service Floor Supervisor to join their team in Bellville, Cape Town.
The Sales Supervisor will be responsible for planning, leading, organising, monitoring and motivating the Sales Floor Team. The Supervisor is responsible for ensuring that all Team leaders and team members are trained in and adhere to Sales Floor Areas’ standard operating procedures in order to ensure all Teams are managed so that they meet SLA and deliverable without compromising quality, while troubleshooting any issues found during the Sales Floor process by informing/engaging with the relevant parties. Duties will also include performing time studies and process analysis to incrementally improve outputs and attending to reports and daily administration. The Sales Floor Supervisor will also be responsible ensuring that people management and IR related processes are followed.
**DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO**:
- Able to identify problems/concerns with execution of a duties and inform relevant parties
- Communicate between teams positively and confidently to achieve goals
- Consistently checks the detail and quality of every job they execute
- Able to delegate, convince and lead in order to meet business deliverables
- Implement the company’s values and culture in the execution of duties and through interactions with all
- Able to compile and give feedback in a professional format to Management
- Able to investigate and execute appropriate disciplinary, performance and motivational measures in line with People Support policies
**QUALIFICATIONS**
- Industrial Engineering / Business Management / Business Commerce qualification (or equivalent) OR 1-3 years’ experience in a similar role
- Experience in an Operations environment, cosmetic or pharma industry advantageous
- Strong Leadership and Analytical skills
- Ability to communicate clearly and effectively in all situations
- Ability to handle multiple tasks and projects with high attention to detail
- Excellent written and communication skills
- Computer literate MS Office, Word/Excel/Power Point
Skills/Strengths
- Must have the ability to adopt practical approaches
- Must have strong organizational skills
- Planning, organizing, follow up and feedback
- Strong problem-solving skills and able to multitask
- Excellent communication and interpersonal skills
- Goal driven and Service Delivery should be your passion
- Excellent verbal and written communication, with English the main medium of communication and other South African languages an added advantage
- Must show commitment - the position requires flexibility and after-hours availability when required
- Must be able to work well under pressure and achieve deadlines
- Must be computer Literate - excellent Microsoft Office Suite proficiency required and adaptability to learn inhouse web-based systems and more, as required
Pay: Up to R25 000,00 per month
-
Floor Supervisor
3 months ago
Cape Town, South Africa Surgo HR & Training Full timeOur client is a prominent private company that owns a number of established outlets in the Western Cape. They are expanding and have a need for enthusiastic people to support this growth, which includes a Floor Supervisor position based in Eerste River, Cape Town **Job Purpose**: The purpose of the Floor Supervisor is to effectively plan, control and...
-
Floor Supervisor
3 months ago
Cape Town, South Africa Tjing Tjing Full timeTjing Tjing is looking for an experienced Floor Supervisor to join our team. Daily tasks include: guiding front of house staff during trade; ensuring guests have a pleasant experience; liaising with managers; listing bookings; problem solving; etc. Characteristics/ skills ideal for this position: organised; communicative; welcoming; level-headed; wine...
-
Housekeeping Floor Supervisors
3 months ago
Cape Town, South Africa O'Brien Recruitment Full timeA luxury hotel nestled in the heart of the Southern Suburbs in Cape Town, is looking to hire 2 Floor Supervisors who ensure their guests receive world-class service, ensuring cleanliness, hygiene and order in the guest rooms. As a Floor Supervisor, you will supervise the day-to-day activities of the general attendants responsible for servicing the guest...
-
Conferencing & Events/banqueting Floor Supervisor
3 months ago
Cape Town, South Africa O'Brien Recruitment Full time**Company**: Join this highly acclaimed Hotel, renowned for their commitment to employee wellness, community engagement, and environmental sustainability. They are seeking a dynamic **Conferencing & Events Floor Supervisor** to join their team, who shares their passion for service excellence and maintaining exceptional standards. **Note**: This is a...
-
Floor Assistant
4 months ago
Cape Town, South Africa Tower Group Full timeOur client a leading manufacturer, importer and distributor in the electrical industry is currently seeking an: **FLOOR ASSISTANT - PAARDEN EILAND CAPE TOWN (CAPE TOWN)** **PURPOSE OF THE ROLE**: We are seeking an experienced, hard - working, customer orientated and Dynamic Retail Floor Assistant to ensure the smooth running of in-store retail...
-
Floor Customer Advisor
5 months ago
Cape Town, South Africa Jonsson Workwear Full timeOur retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life. Our Floor Advisors are obsessed with serving our customers brilliantly and connecting them to our unique...
-
Customer Service Representatives
21 hours ago
Cape Town, Western Cape, South Africa I Consulting and Projects Full timeJob SummaryWe are seeking a highly skilled and experienced Cashiers and Stocktakers to join our team at I Consulting and Projects. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a high standard of work on the sales floor.Key ResponsibilitiesCustomer Service:...
-
Customer Service Advisor
3 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeBasic Function: As an Advisor, your primary function will be to answer inbound queries from clients. Job Responsibilities: Operations: Ensure a positive customer experience. Process new business, renewals, amendments and cancellation of policies...Requirements: - 6 months BPO experience - Essential Completed matric South African citizenship Reside in Cape...
-
Floor Supervisor
3 months ago
Cape Town, South Africa Toys R Us and Babies R Us South Africa Full time**Job purpose**: To provide support and work in tangent with the Store Manager/Assistant Manager and Admin Manager to ensure store sales targets are met and deliver fantastic customer service whilst effectively planning, organizing and controlling all operations of a retail store in accordance with the Company’s standards and procedures. This document must...
-
Floor Manager
3 months ago
Cape Town, South Africa Surgo HR & Training Full timeOur client is a prominent private company that owns a number of established outlets in the Western Cape. They are expanding and have a need for enthusiastic people to support this growth, which includes a Floor Manager position based in Eerste River, Cape Town **Job Purpose**: The purpose of the Floor Manager is to effectively plan, control and monitor the...
-
Floor Manager
3 months ago
Cape Town, South Africa Surgo Full timeOur client is a prominent private company that owns a number of established outlets in the Western Cape. They are expanding and have a need for enthusiastic people to support this growth, which includes a **Floor Manager** position based in Eerste River, Cape Town **Job Purpose**: The purpose of the Floor Manager is to effectively plan, control and monitor...
-
Site Supervisor/assistant
2 weeks ago
Cape Town, South Africa Superior Cleaning Solutions Full timeDear Applicant, We are carpet cleaning and floor maintenance company seeking a site supervisor/assistant. We offer contract and ad hoc services to the residential, commercial and hospitality markets. Remuneration: **Salary**: R7000.00 per month. Fuel allowance will be included. Minimum Requirements: - Computer literacy (Word, Excel, Outlook) -...
-
Banqueting Floor Supervisor
3 months ago
Cape Town, South Africa The Capital Hotels and Apartments Full timeThe Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...
-
Inbound Customer Service Advisor
3 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeBasic Function: As an Advisor, you will handle majorly INBOUND insurance queries. Job Responsibilities: Operations: Ensure a positive customer experience. Process new business, renewals, amendments and cancellation of policies and change details ...Requirements: - 6 Months contact centre experience Must have completed matric Must be South African Reside in...
-
Starke Ayres: Operations Supervisor
3 months ago
Cape Town, South Africa Plennegy (Pty) Ltd. Full timeA role has become available for an Operations Supervisor at Rosebank Garden Centre. The purpose of this role is to maximize the sales of the Company’s nursery range of products through effective displays maintenance of sales areas and assistance to customers in a helpful and friendly manner, offering advise as and when required. **RESPONSIBILITIES**: -...
-
Sales Floor Manager
3 months ago
Cape Town, South Africa Recruit for Africa Full time**Sales Floor Manager | Cape Town | Tile and building industry**: The position of Sales Floor Manager has become available with our client in the tiling and building industry. The position will be primarily responsible for leading a team based at their offices in Paarden Eiland, Cape Town. The working hours will be Monday to Friday 08h00 - 17h00, along with...
-
Floor Manager
3 months ago
Cape Town, South Africa Prashad Cafe Full timeAs a Floor Manager at Prashad Cafe, you will play a pivotal role in ensuring the smooth operation of Rondebosch or Constantia branch. You will be responsible for overseeing all front-of-house operations, managing staff, and ensuring that our guests receive impeccable service at all times. **Key Responsibilities** - **Staff Management**:Supervise and train...
-
Housekeeping Supervisor
2 weeks ago
Cape Town, South Africa HotelJobs.co.za Full timeITC Hospitality Group is a fast-growing CBD-based and privately owned property letting and management company that has been in the industry for 20 years. The Company currently represents 4 and 5-star graded and serviced apartments located within the Cape Town CBD, Foreshore and De Waterkant areas. We are currently recruiting for an energetic, well-organised...
-
Production Supervisor
3 months ago
Cape Town, South Africa SA Metal Group (Pty) Ltd Full time**SA STEELWORKS - PRODUCTION SUPERVISOR** **AIRPORT INDUSTRIA - CAPE TOWN** **Responsibilities will include, but are not limited to**: - Management of the floor operational procedures - Manage quality standards in accordance with set targets and guidelines - Manage risk by identifying potential failures and offering solutions to remedy risk - Team...
-
Customer Service Advisor
3 weeks ago
Cape Town, South Africa EXL Service Full timeBasic Function: As an Advisor, your primary function will be to answer inbound queries from clients. Job Responsibilities: Operations: Ensure a positive customer experience. Process new business, renewals, amendments and cancellation of policies... Requirements: - 6 months BPO experience - Essential - Completed matric - South African citizenship...