Customer Service Floor Supervisor

4 months ago

Cape Town, South Africa Job Crystal Full time

A dynamic, vibrant and growing cosmetics business is looking for a Customer Service Floor Supervisor to join their team in Bellville, Cape Town.

The Sales Supervisor will be responsible for planning, leading, organising, monitoring and motivating the Sales Floor Team. The Supervisor is responsible for ensuring that all Team leaders and team members are trained in and adhere to Sales Floor Areas’ standard operating procedures in order to ensure all Teams are managed so that they meet SLA and deliverable without compromising quality, while troubleshooting any issues found during the Sales Floor process by informing/engaging with the relevant parties. Duties will also include performing time studies and process analysis to incrementally improve outputs and attending to reports and daily administration. The Sales Floor Supervisor will also be responsible ensuring that people management and IR related processes are followed.

**DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO**:

- Able to identify problems/concerns with execution of a duties and inform relevant parties
- Communicate between teams positively and confidently to achieve goals
- Consistently checks the detail and quality of every job they execute
- Able to delegate, convince and lead in order to meet business deliverables
- Implement the company’s values and culture in the execution of duties and through interactions with all
- Able to compile and give feedback in a professional format to Management
- Able to investigate and execute appropriate disciplinary, performance and motivational measures in line with People Support policies

**QUALIFICATIONS**
- Industrial Engineering / Business Management / Business Commerce qualification (or equivalent) OR 1-3 years’ experience in a similar role
- Experience in an Operations environment, cosmetic or pharma industry advantageous
- Strong Leadership and Analytical skills
- Ability to communicate clearly and effectively in all situations
- Ability to handle multiple tasks and projects with high attention to detail
- Excellent written and communication skills
- Computer literate MS Office, Word/Excel/Power Point

Skills/Strengths
- Must have the ability to adopt practical approaches
- Must have strong organizational skills
- Planning, organizing, follow up and feedback
- Strong problem-solving skills and able to multitask
- Excellent communication and interpersonal skills
- Goal driven and Service Delivery should be your passion
- Excellent verbal and written communication, with English the main medium of communication and other South African languages an added advantage
- Must show commitment - the position requires flexibility and after-hours availability when required
- Must be able to work well under pressure and achieve deadlines
- Must be computer Literate - excellent Microsoft Office Suite proficiency required and adaptability to learn inhouse web-based systems and more, as required

Pay: Up to R25 000,00 per month

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