Floor Service Assistant

1 month ago


Cape Town, Western Cape, South Africa MSC Cruises Full time
Job Title: Floor Service Assistant

About Us:

MSC Cruises is a world-renowned cruise line offering unforgettable experiences at sea. We are currently seeking a highly skilled and motivated Floor Service Assistant to join our team.

Salary: £28,000 - £32,000 per annum (depending on experience)

Job Description:

The successful candidate will be responsible for ensuring the highest standards of service in guest cabins and public areas, working closely with cabin stewards to maintain cleanliness and organization. This role involves providing exceptional customer service, responding to guest requests, and assisting with luggage handling and laundry services.

Key Responsibilities:

  • To provide full support to Cabin Stewards in maintaining the cleanliness and organization of guest cabins and public areas.
  • To assist with luggage loading and unloading, as well as transporting clean and dirty linen/towels between guest cabins and the laundry.
  • To respond promptly and efficiently to guest requests and concerns.
  • To work closely with the Housekeeping Team to ensure all areas are clean and tidy.
  • To maintain equipment and cleaning supplies in good condition.

Requirements:

  • Fluent English language skills, both written and spoken.
  • Ability to lift and move up to 25kgs regularly.
  • Previous experience in a similar role or within the hospitality industry.
  • Certification in Basic Firefighting, Personal Survival Techniques, Elementary First Aid, Personal Security, and Social Responsibility.

Visa Requirements:

  • A valid passport with at least 6 months' validity prior to joining.
  • STCW95/2010 certification (basic firefighting, personal survival techniques, elementary first aid, personal security and social responsibility, security awareness, passenger ship familiarization) is compulsory before joining the vessel.
  • A Good Health declaration released by a recognized doctor is mandatory before joining the vessel.

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