Floor Manager Restaurant

1 week ago


Cape Town, South Africa HotelJobs.co.za Full time

** Busy bakery & café, is seeking a Seasoned, energetic Front of House Floor Supervisor to join their team.**
**Key Responsibilities**:
Lead and supervise the front of house team, ensuring smooth day-to-day operations.
Provide exceptional customer service, ensuring all guests have an enjoyable experience.
Coordinate with kitchen staff and baristas to ensure timely service.
Manage floor staff schedules, assign duties, and oversee their performance.
Handle customer inquiries, complaints, and special requests in a professional and efficient manner.
Maintain cleanliness, organization, and presentation standards of the dining area.
Monitor inventory levels of front-of-house supplies and coordinate replenishment.
Train and mentor new staff members to uphold café standards.
Assist in developing and implementing strategies to improve service efficiency and customer satisfaction.
**Skills and Qualifications**:
Previous experience in a supervisory or leadership role in hospitality, preferably in a café or restaurant.
Ability to work under pressure and manage a busy, fast-paced environment.
Exceptional organizational skills and attention to detail.
A passion for excellent customer service and creating a welcoming atmosphere.
Flexible availability, including weekends and holidays.


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