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Regional Manager

3 months ago

Stellenbosch, South Africa vida e caffe Full time

**PURPOSE**

The Regional Manager takes ownership of several company owned and franchise stores located in the Stellenbosch, Paarl, Somerset and surrounding areas. The RM is also responsible for driving company policies and procedures, brand standards, monitoring the regions’ performance and managing staff productivity.
- **JOB DUTIES AND RESPONSIBILITIES**_

**OPERATIONS**
- Conduct regular store stock audits within the region
- Manage and audit store Mystery shopper investigations
- Analyse the results of various store stock system reports
- Conduct daily store visits integrated with operational involvement

**HUMAN RESOURCES**
- Conduct new staff interviews and Induction
- Investigate disciplinary matters, issue written warnings and coordinate hearings and dismissals
- Communicate new joiners, absconsion, transfers, promotions and resignations
- Actively manage staff turnover in stores
- Manage store rosters according to operational requirements
- Submit monthly payroll data for store/s
- Plan and coordinate store/s leave calendars according to operational requirements
- Conduct performance appraisals with staff as required

**TRAINING AND DEVELOPMENT**
- Plan, co-ordinate and book staff training for the required modules and the training duration
- Liaise with the Training and Development department for in-store staff assessments to be conducted
- Take an active role in coaching and developing staff while building an energetic and performance driven team

**FEEDBACK**
- Conduct monthly review meetings with the Operations Executive to discuss a regions performance
- Conduct monthly Franchisee meetings to discuss store performance and its operations
- Conduct weekly General Manager (GM) meetings to discuss action plans and audit Mystery shopper reviews
- Investigate, follow-up and feedback on customer complaints and compliments
- Conduct monthly Supplier meetings

**FINANCIALS**
- Monitor and analyse Cost of Sales in conjunction with admin reporting
- Monitor and manage store/s budgets and costs
- Forecast staff costs according to the operational requirements and budget costs
- Actively drive targets and incentives
- Maintain profitability through increased sales and reduced costs while maintaining company operating standards
- Conduct daily spot cash-ups
- Conduct day end cash-up and safe checks
- Ensure daily banking of store cash
- Analyse and identify reporting information (predictions and forecasting)

**COMMUNICATION**
- Endorse and maintain vida standards and procedures as per the operations manual
- Drive product quality, both food and beverage
- Drive customer service, experience and satisfaction

**STOCK CONTROL**
- Conduct daily stock-taking and inputting of stock with count sheets documented and filed
- Ensure daily invoice capturing in the store
- Monitor stock usage/items sold and implement stock order and par levels
- Monitor daily wastage levels according to financial requirements

**REQUIREMENTS AND QUALIFICATIONS**
- Tertiary qualification in Retail Management / Operations Management or related qualification.
- Minimum of 3 - 5 years’ work experience in Hospitality, Retail, QSR or FMCG.
- Strong computer skills, including Microsoft Office proficiency and exposure to GAAP software.
- Strong interpersonal skills with the ability to build and maintain relationships.
- Ability to lead, coach, motivate and develop skills/ competencies in others.
- Methodical with solid planning, organising and time management skills.
- Strong interpersonal skills with the ability to build and maintain relationships with business partners.
- Effective written and verbal communication skills to engage with internal and external stakeholders.
- Accurate with high attention to detail and critical thinking ability to identify and foresee potential challenges.
- Analytical skills with effective problem-solving ability and sound decision-making ability.
- Solid planning, organising and time management skills to ensure efficient execution of tasks /projects.
- Strong data management and multitasking ability to manage high volumes of work in a fast-paced work environment.
- Ability to withstand pressure of multiple workloads and meet deadlines within a specified timeframe.
- Ability to work independently as well as within various teams to drive tasks / projects to completion.

**Experience**:

- Work: 3 years (required)

Application Deadline: 2024/03/31