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Quality Improvement Coach

4 months ago

Parktown, South Africa The Aurum Institute Full time

The QI Coach will provide technical support to Districts and Sub-districts to implement and successfully run Parktown nerve centers that are focused on data driven quality improvement problem-solving methodology.

**YOUR JOB WILL BE TO**:
**Quality Improvement**
- Provide quality improvement technical support to district and sub-district management teams:

- Assist is the establishment and running of operation Parktown nerve centers.
- Develop quality improvement capacity within DOH management teams
- Assist DOH management teams to use data for improvement.
- Analyzing and interpreting data to identify opportunities for improvement.
- Design, develop and monitor improvement projects at district, sub-district and facility level.
- Capacity building for quality improvement within Aurum and DOH
- Analyzing data for reporting and project design purposes
- Assist in implementation of Quality Improvement activities by working collaboratively with a multidisciplinary team to identify gaps in service delivery and to identify and set improvement priorities.
- Continuous report writing, recordkeeping of all working procedures, identification of gaps, development and implementation of new procedures and standards.
- Follow-up on the implementation of changes and comment on improvements, ensure continuous improvement.
- Guiding and directing stakeholders in the development, implementation and measuring of quality improvement initiatives

**Training**
- Conduct training workshops to build QI knowledge for all levels of DoH staff.
- Facilitate learning sessions and collaboratives.

**Mentoring**
- Provide formal mentoring to DoH managers and facility level staff, to ensure skills transfer.
- Capacitate Quality Improvement coaches and manage their day-to-day functions accordingly.

**Liaise with External and Internal Customers**
- Develop and maintain excellent working relationships with DoH management teams
- Form and maintain close working relationships with various specialists within Aurum and other organizations to ensure appropriateness and correctness.
- Represent Aurum at organisational and external stakeholder meetings.

**General**
- Comply with all safety policies, practices, and procedures according to prescribed procedures and legislation.
- Report all unsafe activities to Senior Management/Human Resources.
- Adhere and maintain decision making authority as allocated to the position.
- Participate in proactive team efforts to achieve departmental and company goals. Adheres to the organisation SOP’s, guidelines and confidential agreements.
- Provide leadership to others through example and sharing of knowledge/skill.

**Qualification / Professional Membership**
- An appropriate diploma or degree in Health, Public Health, or related field
- Certificate in project management

**Work Experience**:

- Significant experience in working with the department of health.
- Should have significant previous experience and technical knowledge of quality improvement.
- At least 2 years’ experience in quality improvement or related field.

**Skills**:
**_Technical, functional and behavioural_**
- Track record of implementing and managing Quality Improvement projects
- Ability to analysis data for improvement purposes
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to define problems, collect data, establishes facts and draw valid conclusions.
- Ability to transfer knowledge in an exciting and comprehendible way
- Good management skills
- Facilitation skills
- Mentoring skills
- Train the trainer skills
- Advanced verbal and written communication skills in English
- Excellent organizing skills
- Ability to work in a team context

**Knowledge**
- Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spread sheet and graphics.

**Closing date: 04 March 2024