End User Support Technician

6 months ago

Johannesburg, South Africa BankservAfrica Full time

**Do you see a future that includes more?**
**More exposure to innovative technologies, more personal growth, more experience?**
**Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**:

- Job Title- End User Support Technician- Location- Selby - Johannesburg, GP 2001 ZA (Primary)- Occupational Level- Skilled- Job Category- IT Infrastructure- Job Type- Permanent**OUR THINKING**
We provide skills, development opportunities and leadership support to our people so that they can hone their skills to do more and give more in support of each other, our clients, and our communities in a supportive, yet performance driven, environment.

**WHO WE ARE**
We're an innovative technology company with strong ties to the financial industry. Innovating bank interoperability since 1972, supporting the growth of the South African Economy and individuals across the continent, is what we excel at. Continuously striving for financial inclusion and providing everyone with access to the digital economy enabling them to do more, get more and benefit from financial inclusion so that they can give more.

**WHAT WE DO**
Access to financial Inclusion ensures individual growth and economic growth - securing the growth of the African nation. We have served this noble purpose for five decades across the African Continent and our growth spurs us on to do more, give more and include more.

We are firm believers in our people and the Adaptability Quotient (AQ) inherent in each of us that makes us strive to thrive. BankservAfrica have a high AQ and it is this quality that has driven our business to continuously innovate and evolve, building capability and capacity to include more, enabling greater access to the country’s financial landscape.

**WHERE WE'RE GOING**
The payments landscape is being modernised globally and, therefore, ours is an exciting industry to be part of. New technologies are the main thrust driving this change. Technology enables the possibilities, and people’s ingenuity creates opportunities.

As an enabler our future plans are orchestrated around assembling a central payments environment that actively seeks and acquires strategic partners to enable service extensions. The core of our Financial Services Platform is a fully interoperable, cloud-ready composite platform delivering real-time value transfer and settlement, enhanced by a range of value-added services. The platform will leverage technological advancements aimed at:

- Managing complex volumes
- Faster deployment and faster change
- Personalised user experiences, with standardised platform experiences being the norm

Doing more will be realised through our creation of platform extension partners who will benefit from our standardised API capability which they in turn can offer to their clients, giving more. We aim to include new Market Actors through our value chain extension which will allow 'pass-through' connection in those cases where an existing actor passes services through a new actor enabling them to give more to the ecosystem without compromising the security or the role of the heavily regulated financial institutions.
- WHAT YOU WILL DO**PURPOSE**
Responsible for providing level 1 IT end user support to the employees of BankservAfrica. This entails the provision of technical assistance and support to users within an organisation. This includes resolving issues related to hardware, software, networks, and other IT systems. This role will troubleshoot problems, install and configure software and hardware, maintain IT infrastructure, and provide training and guidance to users. The End User Support Technician plays a crucial role in ensuring the smooth operation of IT systems and helping users effectively utilise technology to meet their needs.

**You will engage with the following stakeholders**:

- Directors
- Exco
- Employees
- Production focused support teams
- Operations centre

**Your key responsibilities include**:

- Technology Support
- Provide proficient support and root cause resolution in the following common areas:

- Upgrade systems with new releases and models
- Maintenance and monitoring of computer networks and systems.
- Performing electrical safety checks on the company’s computer equipment.
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Support services such as printing, anti-virus, backups as well as desktop and laptop hardware and software support
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with users to ensure their IT systems are fully functional after troubleshooting
- Document technical knowledge in the form of notes and manuals
- Professionalism
- Perform the tasks assigned to you in an expedient manner aligned with the corporate value system.
- Provide prompt and accu

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