Technical Support Technician
1 month ago
**Roles & Responsibilities**:
- Minimum three (3) to four (4) years of experience in Technical Support Technician.
- Carry out PC, server, and firewall configuration to ensure optimal performance.
- Conduct troubleshooting and resolve technical issues promptly.
- Perform daily system checks to proactively identify and address potential problems
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organisation
- Understand, troubleshoot, analyse, and take ownership of customer issues and queries.
- Manage customer issues through to resolution while maintaining clear and effective communication.
- Address user tickets related to hardware, software, and networking problems.
- Provide second-line support to users, escalating issues as needed and ensuring timely resolution.
- Maintain comprehensive internal client documentation for all IT systems and configurations.
- Log all activities, issues, and resolutions for accurate business metric reporting.
- Stay updated with the latest technological advancements and propose improvements to existing systems.
- Assist in the planning and implementation of technology upgrades and enhancements
**Minimum Requirements**
- National Certificate Grade 12 NQF 4
- A diploma or degree in Information Technology or a related field
- Technical qualification, A+, N+, AZ900 or MCSE
- Excellent understanding of MS Office (Word, Excel, PowerPoint, Outlook etc.)
- Kerridge Knowledge (preferred)
**Job Types**: Full-time, Permanent
**Education**:
- Diploma (required)
**Experience**:
- Technical Support Technician: 4 years (required)
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