Mid-level Support Technician

4 months ago

Johannesburg, South Africa Kontak Recruitment SA Full time

Blairgowrie, Johannesburg, Gauteng - Information Technology

**Mid-level Support Technician (JB4235)**
Blairgowrie, Johannesburg
R25 000 per month, CTC
Permanent
If you are looking to join a close-knit team where your technical expertise and problem-solving skills are highly valued, then this could be the ideal position for you
Our client has a small team that provides technical support to around 40 companies and 500 end-points. The environment is set up to foster creativity and collaboration, where employees work hard but also game during quieter periods and have access to a fully stocked kitchen for lunches, when not working from a client site.
**Minimum Requirements**:
Preferred certifications include MCP, ITIL, CE, MCSE, M365 Fundamentals
Ideally 3-5 years of technical support experience, including exposure to M365 services.
Proficiency in Microsoft Office Suite and Office 365.
Familiarity with Windows operating systems, TCP/IP, and basic networking protocols.
Self-starter with strong learning capabilities.
Excellent customer service and problem-solving skills.
**Duties**:
**M365 Support**:
Provide end-user support for Microsoft products.(M365, Server, Deskside)
Assist with Google Chrome, G-Mail, and Google Drive.
Troubleshoot M365-related problems and ensure timely resolution.
**Deskside Support**:
Respond to IT helpdesk requests promptly, both in local offices and remote locations.
Handle inventory management and equipment preparation (new and old).
Create technical documentation for staff.
Manage user accounts and access rights.
**Technical Troubleshooting**:
Diagnose and resolve hardware, software, and network-related issues.
Configure workstations, printers, and other peripherals.
Collaborate with management to improve systems and user relations.
**Customer Quotes and Supplier Orders**
Collaborate with sales and procurement teams to generate accurate customer quotes.
Process supplier orders efficiently, ensuring timely delivery of goods and services.
Maintain effective communication with vendors and suppliers.

**Kontak Recruitment Disclaimer**:
**Equal opportunity**:All backgrounds are welcomed, with no bias. All are considered based on requirements.
**Job specifics**:Requirements mirror advertisement, duties may adjust for client needs.

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