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End User Support Technician

4 weeks ago

Johannesburg, South Africa South African Bankers Services Company Pty Ltd Full time

**Job Description**:
**PURPOSE**
Responsible for providing level 1 IT end user support to the employees of BankservAfrica. This entails the provision of technical assistance and support to users within an organisation. This includes resolving issues related to hardware, software, networks, and other IT systems. This role will troubleshoot problems, install and configure software and hardware, maintain IT infrastructure, and provide training and guidance to users. The End User Support Technician plays a crucial role in ensuring the smooth operation of IT systems and helping users effectively utilise technology to meet their needs.

**You will engage with the following stakeholders**:

- Directors
- Exco
- Employees
- Production focused support teams
- Operations centre

**Your key responsibilities include**:

- Technology Support
- Provide proficient support and root cause resolution in the following common areas:

- Upgrade systems with new releases and models
- Maintenance and monitoring of computer networks and systems.
- Performing electrical safety checks on the company’s computer equipment.
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Support services such as printing, anti-virus, backups as well as desktop and laptop hardware and software support
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with users to ensure their IT systems are fully functional after troubleshooting
- Document technical knowledge in the form of notes and manuals
- Professionalism
- Perform the tasks assigned to you in an expedient manner aligned with the corporate value system.
- Provide prompt and accurate feedback to customer
- Assist with tasks assigned to your team members so as to foster team growth

**QUALIFICATIONS / KNOWLEDGE**
- Matric certification
- Degree or Diploma
- Comptia A+ & N+
- ITIL V3 or V4
- Microsoft Windows Administrator certification
- Microsoft Office suite

**EXPERIENCE**
- Min of 2 to 4 years IT Support or helpdesk experience or similar
- VOIP experience
- M365 administration
- ITSEC Ops exposure

**SKILLS**
- Conflict management and resolution
- Time Management
- Root cause analyst
- Good written and verbal communication.
- Excellent Interpersonal Skills