International Wordpress Support Representative

1 week ago


Cape Town, South Africa DreamHost Full time

**Why work for DreamHost?**
We help people own their digital presence. It's not just wishful thinking. It's our noble cause — an idea that drives everything we do.
When you put your dreams online—your words, your photos, your creations—you shouldn't have to worry about your service provider mining that data for marketing purposes. Those are your dreams — not ours DreamHost's open platform gives you the power to share your data and the freedom to control how it's used.
Working for DreamHost you can be a steward of your own career. We invest in our people, we promote from within the organization when possible and we offer extensive training to aid in your success. In this role, we offer the flexibility to work from home and during local business hours. We are proud to be a US employer with a fantastic culture and the ability to offer so much to our employees.

**Benefits Offered**
- Competitive salary
- Kazoo team member recognition
- Udemy online learning courses
- Opportunities for profit sharing bonuses
- Fun monthly events
- Opportunities for growth
- Laid back atmosphere

*
Overview*

*
Responsibilities*
- Work from our internal queues following pre-defined priorities and workflows
- Monitor for tickets in other areas internally and be sure to move them to queues our teams manage
- Work in oldest support cases prior to moving onto newer cases
- Maintain and update all WordPress support internal resources with new ideas or hot topics as necessary
- Maintain and update all related internal tools
- Spot trends in order to properly manage any related support coming in
- Communicate new trends to all team members
- Be active within Support communication channels while on the clock
- Provide assistance to general TS with WordPress and DreamPress issues as the need arises
- Follow all workflow and processes for Professional Services, helping customers with situations that would normally be outside of general scope of Support
- Great attitude and strong work ethic
- Strong familiarity working with WordPress
- 1+ Years Technical Support Experience
- Comfortable working on the Linux Command Line
- Strong critical thinking and logic skills



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