IT Support Technician

17 hours ago

Cape Town, South Africa Caribou Digital Full time

**About the role**:
In this role you will be solely responsible for the IT needs of a 50-person organization. Caribou Digital is a global, fully remote consulting firm with a diverse set of tools used for program delivery and internal operations. You will wear many hats, but primarily serve as the lead technical resource across all programming and internal use cases at Caribou Digital. This is a role for someone who is organized, methodical, and process-oriented, and is able to roll up their sleeves and do the work that needs to be done.

**Key Responsibilities**:

- **Provide internal IT support (50%)**:

- Oversee administration of our core business SaaS, including Google Workspace, Slack, and Notion, ensuring optimal configuration, security, and compliance with industry best practices
- Assist staff with their system-related inquiries, troubleshooting issues, and providing guidance on how to effectively use all relevant services and resources
- Support in technical onboarding and offboarding, ensuring staff have the requisite access and permission levels as dictated by the business
- Manage all software licensing and billing, including procurement and tools for staff to understand what software is available
- Serve as the primary point of contact for IT team across the organization, including representing the team with to senior leadership
- Develop and maintain technical documentation, guidelines, training manuals and best practices for existing and forthcoming systems within the company
- Deliver ongoing training on data protection and security for both new and existing employees, ensuring all team members are proficient and up-to-date with our tools and policies
- Proactively keep up to date with the latest developments and advancements for company and industry systems, including researching and adopting the latest AI and tech innovations to enhance our systems and operations
- **Coordinate system architectures (20%)**:

- Develop and manage internal data analytics architecture for servicing client deliverables as well as internal use cases
- Support internal initiatives to implement and configure back office systems, ensuring that business owners have technical guidance on compatibility, maintenance requirements, etc.
- Support procurement with technical suppliers to ensure consistent, cost-effective service delivery; this includes helping to write functional requirements, evaluating vendor proposals, and advising on cross-organization compatibility and technical roadmap
- **Provide data and technical services (20%)**:

- Support WordPress web development needs across the organization by managing small changes in content and functionality (e.g. modifying plug-ins)
- Maintain WordPress hosting environment and plugins, ensuring all systems are up-to-date and secure
- Support data analytics and BI needs across the organization, including project performance and finance use cases
- **Manage data protection and compliance policies (10%)**:

- Maintain, update, and enforce data protection, privacy, disaster recovery, and related policies

**Qualifications**:
Education
- Bachelor's degree or equivalent

Experience
- 3+ years experience as an IT administrator or technician with primary responsibility for administering enterprise SaaS, including Google Workplace, Notion, and Slack
- 3+ years experience supporting both Mac OS and Windows OS desktop environments
- Experience implementing enterprise back office software, e.g., HRIS, AP, CRM, etc., including the configuration and ongoing management
- A working knowledge of Data Protection, including UK and EU GDPR

Skills and attributes
- IT support ticket management
- Enterprise SaaS configuration, including user provisioning and access management
- Proven ability to work in a fast-paced and dynamic environment
- Excellent verbal and written communication skills in English
- Self-motivated, team player, detail-oriented, and well-organized
- Experience working remotely by oneself
- Based in a time zone +/- 3 hours from UTC

Desired skills/experience
- Web development skills, e.g., HTML/CSS, JavaScript, React
- BI data analytics skills, e.g., SQL, R, Power BI, Tableau, Looker
- Familiarity with basic LLM tools and use cases
- Experience managing data protection policies

**About Caribou Digital**:
Caribou Digital delivers fund management, learning partnerships, and research, advisory, and measurement services to organizations worldwide. Private foundations, commercial partners, and agencies rely on Caribou Digital to help them make data-driven decisions, accelerate their learning from investments, and become more catalytic in their initiatives. Our mission is to create a more inclusive and ethical digital world, and we know that this work is challenging. When you join Caribou Digital, you'll have a significant opportunity to shape digital ecosystems, drive meaningful impact, and further develop your expertise in the digital economy. We are a global organization th

  • Desktop Support Technician

    3 months ago

    Cape Town, South Africa Disruptive IT Full time

    **Role Description** This is an on-site contract role for a Desktop Support Technician at Disruptive IT Client in Cape Town. The Desktop Support Technician will be responsible for providing technical support, troubleshooting desktop computers and printers, and performing computer repairs on a day-to-day basis. **Qualifications** - Desktop Computers and...

  • Desktop Support Technician

    5 months ago

    Cape Town, South Africa Disruptive IT Full time

    **Role Description** This is an on-site contract role for a Desktop Support Technician at clients site. The Desktop Support Engineer will be responsible for providing technical support for desktop computers, troubleshooting computer hardware issues, and supporting printers. The role will involve day-to-day tasks such as diagnosing and resolving software and...

  • IT Support Technician

    6 months ago

    Cape Town, South Africa Southern Shore Recruitment Agency Full time

    **IT Support Technician** **CBD** **R15 000.00 CTC** Business consulting Service is looking for a young technical person who will be responsible for ensuring both hardware and software is maintained and installed for clients within the buildings. The responsibilities of the IT Support Technician for ALL branches are listed below, however is not limited...

  • IT Support Technician

    6 months ago

    Cape Town, South Africa SydSen Recruit Full time

    Western Cape, Cape Town Region - Negotiable Monthly Basic Salary (Market related, Negotiable) IT Support Technician - Milnerton - Cape Town Our client is looking for a enthusiastic, capable and skilled **IT Support Technician **to join their team. This position primarily involves providing IT support for various systems and will be required to travel...

  • IT Support Technician

    6 months ago

    Cape Town, South Africa Pollock and Associates Full time

    IT Support Technician ICT ~ Chem/Petro/Oil & Gas Northern Suburbs, Cape Town - Western Cape - South Africa IT Support Technician Wanted! Are you a tech-savvy problem solver? Do you love working with Microsoft products and have a passion for providing top-notch IT support? Join our clients national branch infrastructure team and make a difference in their...

  • IT Support Technician

    2 months ago

    Cape Town, South Africa Jobted ZA C2 Full time

    Overview Hire Resolve is seeking a skilled IT Support Technician for our client, a leading industrial chemicals wholesaler. In this role, the IT Support Technician will be responsible for troubleshooting and resolving a wide range of IT issues, whether hardware or software-related. You will work closely with the IT Manager to provide timely feedback and...

  • IT Support Technician

    2 months ago

    Cape Town, South Africa Hire Resolve Full time

    Hire Resolve is seeking a skilled IT Support Technician for our client, a leading industrial chemicals wholesaler. In this role, the IT Support Technician will be responsible for troubleshooting and resolving a wide range of IT issues, whether hardware or software-related. You will work closely with the IT Manager to provide timely feedback and solutions...

  • IT Support Technician

    6 months ago

    Cape Town, South Africa Tower Group Full time

    The IT Support Technician is also responsible for driving IT strategy in the company and ensuring we maximise the benefit and use of the current technology. **You will be reporting to the Senior IT Technician and will be expected to perform the below duties**: **Support Ticket System** - Assisting clients and staff via our support ticketing system -...

  • IT Support Technician

    1 month ago

    Cape Town, South Africa Hire Resolve Full time

    Hire Resolve's client is looking for an IT Support Technician to join their team in Cape Town, WC. The IT Support Technician will play a vital role in maintaining the IT systems and providing exceptional technical support to internal users. You will be responsible for troubleshooting issues, implementing solutions, and ensuring that all IT equipment and...

  • IT Support Technician

    4 weeks ago

    Cape Town, South Africa Jobted ZA C2 Full time

    Overview Hire Resolve’s client is looking for an IT Support Technician to join their team in Cape Town, WC. The IT Support Technician will play a vital role in maintaining the IT systems and providing exceptional technical support to internal users. You will be responsible for troubleshooting issues, implementing solutions, and ensuring that all IT...

  • Applications Support Technician

    3 months ago

    Cape Town, South Africa HR Talent Partner Full time

    **Job Overview**: **Date Posted**: Posted 2 days ago- **Location**: Cape Town, Western Cape- **Job Title**: Applications Support Technician- **Education Level**: Diploma- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**Applications Support Technician required in Cape Town.**: A well-known brand content provider is looking for an...

  • Customer Support Technician

    6 months ago

    Cape Town, South Africa FROGG Recruitment Full time

    **Customer Support Technician Cape Town** Our IT Technology client is looking for an Onsite Customer Support Technician with 1-3 year technical IT support experience. You must have a CompTIA A+ and Network certification. *** **Salary Market related** **Requirements**: Technical Support - Providing on-site technical support to the designated customer,...

  • IT Support Technician

    2 months ago

    Cape Town, South Africa Hire Resolve Full time

    Hire Resolve is seeking a skilled IT Support Technician for our client, a leading industrial chemicals wholesaler. In this role, the IT Support Technician will be responsible for troubleshooting and resolving a wide range of IT issues, whether hardware or software-related. You will work closely with the IT Manager to provide timely feedback and solutions...

  • Junior IT Support Technician

    6 months ago

    Cape Town, South Africa Zeal HR Full time

    **Junior IT Support Technician** **INTRODUCTION**: An exciting opportunity has become available within the Construction industry, for a Junior IT Support Technician. The position is based in Plattekloof. **REQUIREMENTS**: - Matric + Tertiary education / Diploma in IT - Or A collection of Microsoft Certifications or similar - 6 months experience in a...

  • Support Technicians

    6 months ago

    Cape Town, South Africa Tych Business Solutions Full time

    **Job ID**: 80860**Date Posted**: Posted 4 hours ago**Location**: Cape Town**Job Title**: SUPPORT TECHNICIANS - CAPE TOWN - WESTERN CAPE Able to support PC, printers and signature pads at Woolworths stores within the specified region. - Perform asset audit / stock count - Assist with issues post new printer installation (our support vendor will perform the...

  • Desktop Support Technician

    4 weeks ago

    Cape Town, South Africa Faircape Full time

    The Faircape Group constitutes a group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunications, and an ISP, Utility Management and infrastructure installation, Property Management, and related activities. The Faircape Group has an exciting opportunity for a **Desktop Support Technician** to join...

  • Junior IT Support Technician

    5 months ago

    Cape Town, South Africa Mayfly Agri (Pty) Ltd Full time

    **Minimum requirements for the role**: - Must have a 3-year tertiary qualification Information Technology or other relevant qualifications from industry recognised institute (A+, N+, MCSA, MCSE or similar) - Minimum 2 years experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar is essential - Experience...

  • Senior IT Support Technician

    6 months ago

    Cape Town, South Africa Mayfly Agri (Pty) Ltd Full time

    **Minimum requirements for the role**: - Must have a 3-year tertiary qualification in Information Technology or other relevant qualifications from industry recognised institute (A+, N+, MCSA, MCSE or similar) - Minimum 5 years experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role is essential - Must...

  • Desktop and Network Support Technician

    5 months ago

    Cape Town, South Africa ITBLUE SOLUTIONS Full time

    **Full job description** We're looking for Desktop and Network Support Technician with a passion for customer service to fill the onsite role of First line support technician in Montague Gardens. **Main Purpose of Job**: - The person fulfilling this role will take a high-level approach to both identifying and resolving recurring operational issues while...

  • IT Support Technician

    7 months ago

    Cape Town, South Africa Belmond Management Full time

    As an IT Support Technician at Mount Nelson, A Belmond Hotel you are part of a team that works behind the scenes to make all the magic happen, often invisible to guests, the IT team ensures the seamless functionality of the infrastructure and software systems. If you’re looking to develop your skills and be part of the future of luxury, this is your...