Internal Sales Support

2 weeks ago


Cape Town, South Africa Cockatiel Full time

We are looking for an experienced Internal Sales Support who has relevant experience in internal sales support preferably in the construction or building industry to work in a globally reputable company.

**Responsibilities**:

- Maintaining relationships with contacts through regular communication and follow
- up.
- Follow-up with contacts to advance them through the sales process.
- Making a high volume of outbound calls to prospect for new customers and introduce our products and arrange meetings for External Sales Representatives.
- Provides material take-offs, estimates and pricing for various requirements and building projects (e. g., decks, balustrades, pergolas, cladding and structures).
- Enters orders into company system.
- Provides training and assistance to less experiences Internal Sales Support staff.
- Answer’s customer questions regarding topics such as products, pricing, availability, delivery, backorders, specifications, returns, credits, and order placements.
- Monitors scheduled delivery dates to ensure timely delivery and expedite, as needed.
- Investigates customer complaints or concerns.
- Provides support to the outside and inside sales team including administrative support and/or customer service.
- Intimate understanding of the market, customers, and the competition would be advantageous.
- Respond in a timely manner to all leads. Properly qualify and convert into viable opportunities and coordinate meetings with external sales representatives were applicable.
- Meet or exceed performance KPI’s monthly.
- Attend sales and technical training meetings, as required.
- Stay abreast of all technical data pertaining to industry products, material, and equipment.
- Attend trade shows, meetings, seminars, and conferences as required.
- Drive all products and brands through decking and thatching contractors, general contractors, building Contractors, homeowners, specifiers, designers, property managers, multi-family builders & renovators.
- Maintain a high work ethic and can-do attitude, make a difference.
- Assisting to coordinate projects anticipating customer needs, planning, ordering,and issue resolution.

**Qualification**:

- Minimum matric qualification or equivalent.
- Minimum 1-2 years of relevant experience in internal sales support preferably in the **construction** or **building** industry.
- Previous experience in outbound call center, inside sales experience, or related sales experience preferred.
- CRM/Salesforce experience preferred.
- Proficient with Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
- Bilingual would be an advantage.

**Salary**: R15,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (preferred)

**Experience**:

- Salesforce: 2 years (required)
- Construction/Building industry: 2 years (required)


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