Internal Sales Support
2 weeks ago
We are looking for an experienced Internal Sales Support who has relevant experience in internal sales support preferably in the construction or building industry to work in a globally reputable company.
**Responsibilities**:
- Maintaining relationships with contacts through regular communication and follow
- up.
- Follow-up with contacts to advance them through the sales process.
- Making a high volume of outbound calls to prospect for new customers and introduce our products and arrange meetings for External Sales Representatives.
- Provides material take-offs, estimates and pricing for various requirements and building projects (e. g., decks, balustrades, pergolas, cladding and structures).
- Enters orders into company system.
- Provides training and assistance to less experiences Internal Sales Support staff.
- Answer’s customer questions regarding topics such as products, pricing, availability, delivery, backorders, specifications, returns, credits, and order placements.
- Monitors scheduled delivery dates to ensure timely delivery and expedite, as needed.
- Investigates customer complaints or concerns.
- Provides support to the outside and inside sales team including administrative support and/or customer service.
- Intimate understanding of the market, customers, and the competition would be advantageous.
- Respond in a timely manner to all leads. Properly qualify and convert into viable opportunities and coordinate meetings with external sales representatives were applicable.
- Meet or exceed performance KPI’s monthly.
- Attend sales and technical training meetings, as required.
- Stay abreast of all technical data pertaining to industry products, material, and equipment.
- Attend trade shows, meetings, seminars, and conferences as required.
- Drive all products and brands through decking and thatching contractors, general contractors, building Contractors, homeowners, specifiers, designers, property managers, multi-family builders & renovators.
- Maintain a high work ethic and can-do attitude, make a difference.
- Assisting to coordinate projects anticipating customer needs, planning, ordering,and issue resolution.
**Qualification**:
- Minimum matric qualification or equivalent.
- Minimum 1-2 years of relevant experience in internal sales support preferably in the **construction** or **building** industry.
- Previous experience in outbound call center, inside sales experience, or related sales experience preferred.
- CRM/Salesforce experience preferred.
- Proficient with Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
- Bilingual would be an advantage.
**Salary**: R15,000.00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Education**:
- High School (matric) (preferred)
**Experience**:
- Salesforce: 2 years (required)
- Construction/Building industry: 2 years (required)
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