Long Term Funeral Customer Service Consultant X22
2 weeks ago
Are you an energetic, driven individual who has a passion for customer services, than this position is for you.
One of the largest financial services is seeking to appoint 22 Long Term Funeral Customer Services Consultant for their call center.
**Minimum** Requirements**:
- Matric
- ITC and Criminal Clear
- Experience as a customer service consultant
- Minimum 2-year Long Term Insurance experience
- 2 years call centre experience
- NQF Level 5 Wealth Management Certificate
**Job Role**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
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