Customer Service Consultant

2 weeks ago


Johannesburg, South Africa Smollan Full time

We're on the lookout for a Customer Service Consultant to ensure that customer service requests, complaints and queries, received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate service centre in **JHB North**.

As a Customer Service Consultant, you will be responsible for:

- Customer Handling
- Administration
- Client Service
- 1-2 years call centre experience preferable/ Customer service experience/Administrative experience or high learning potential
- Grade 12 (Matric)
- Customer service skills
- Conflict resolution skills
- Brand development
- Attention to detail
- Self-motivated
- Ability to work under pressure
- Interpersonal skills
- Communication skills (verbal & written Afrikaans added advantage)
- Time management
- Planning & prioritisation
- Administration skills



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