Customer Service Consultant
3 weeks ago
DESCRIPTION
We’re on the lookout for an experienced a Customer Service Consultant to deal with customer queries and complaints, record all data relating to the queries and ensure effective feedback to the customer from the respective client and stakeholders.
**As a Customer Service Consultant you will be responsible for**:
- Customer handling
- Provide feedback (within 24hrs) to customers from the client pertaining to queries referred to the client from the call center
- Create awareness of products
- Ensure call quality, answer promptly(3rd ring)
- Provide feedback to clients pertaining to manufacturing and or stock holding problems (complaints) reported by consumers
- Follow instructions from the client on how to address the complaint or answer the escalated enquiry.
- Ensure excellent customer service on behalf of the client
- Classify all calls into the correct category on CRM
- Capture all the data relevant to each complaint on relevant systems:
- Maintain record of all correspondence between the relevant stakeholders
- Record resolution of the complaint/query
- Effective teamwork and self-management
- Plan and prioritize, demonstrating abilities to manage competing demands
**REQUIREMENTS**:
**What are we looking for?**
To qualify for this role, you should have:
- 1-2 years call center experience preferable/ Customer service experience/Administrative experience or high learning potential
- Grade 12/NQF level 4
- Customer service skills
- Conflict resolution skills
- Ability to work under pressure
- Interpersonal skills
- Communication skills (verbal & written)
- Time management
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