Customer Service Consultants
2 weeks ago
Swahili speaking Customer Service Consultants
Our client is in search of Swahili speaking Customer Service Consultants to join their teams based in Cape Town, Durban, and Johannesburg.
During a Typical Day, You’ll
- Answer incoming communications from customers.
- Phoning customers back with relevant feedback
- Conduct research to provide answers for customers to resolve their issues.
- Listen actively to customer concerns, troubleshoot problems, and propose effective solutions to resolve issues promptly.
- Escalate complex or unresolved issues to the appropriate department or supervisor for further investigation and resolution.
**Requirements**:
Fluent Swahili
- 1+ years or more of customer service experience
- What You Can Expect
- Knowledgeable, encouraging, supporting and present leadership.
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
A Bit More About Your Role
You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Swahili (required)
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