Collections Team Leader

5 months ago


Durban, South Africa OUTWORX CONTACT CENTRE Full time

Outworx is a leading outsourcer dedicated to providing top-notch services while ensuring compliance and ethical practices. We value teamwork, professionalism, and commitment to achieving outstanding results.

**Position Overview**:
**Key Responsibilities**:

- Manage and lead a team of debt collection professionals, providing guidance, support, and coaching to ensure team success.
- Oversee day-to-day operations, including monitoring call quality, productivity, and adherence to compliance regulations and company policies.
- Develop and implement strategies to meet and exceed collection targets, analyzing team performance and implementing improvements as needed.
- Conduct regular team meetings, training sessions, and performance evaluations to enhance team skills and performance.
- Collaborate with other departments to optimize processes and ensure a seamless workflow.
- Generate reports and analyze data to identify trends, strengths, and areas for improvement.
- Serve as a point of contact for escalated customer issues, striving to resolve disputes effectively and maintain customer satisfaction.

**Qualifications**:

- Minimum of 2 years of experience in debt collection, with at least 2 - 3 years in a team leadership or management role within the UK Line of business
- Excellent knowledge of debt collection regulations and practices in the UK.
- Strong leadership and interpersonal skills, with the ability to motivate and develop a team.
- Proven track record of meeting or exceeding collection targets while maintaining high standards of compliance and customer service.
- Exceptional communication and negotiation skills.
- Proficiency in relevant software and systems used in debt collection operations.
- Matric or NQF equivalent

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for career growth and professional development.

Supportive and collaborative work environment

**Salary**: R15,000.00 per month



  • Durban, South Africa Educor Full time

    **Call Centre Collections Team Leader (JB3674)**: Durban, Kwa Zulu Natal - Accounting/Finance **Call Centre Collections Team Leader (JB3674)** **Durban** **Market Related** As a Call Centre Collections Team Leader for Corporate Accounts, you will play a crucial role in managing and motivating a team of collections agents to achieve targets and maintain...


  • Durban, South Africa Mr Price Group Full time

    Do you enjoy working in an environment that is driven by targets and has a strong focus on customer experience? Mrp money is looking for a self -motivated, passionate Collections Team Leader to join their fast-paced team. The Team Leader will be responsible for leading a team of associates to minimise bad debt write off. The key focus of this role will...

  • Team Leader

    3 months ago


    Durban, South Africa Company: Bureau Veritas Full time

    TEAM LEADER**Date**:Aug 28, 2024 **Location**: Durban, Other/Not Applicable, ZA **Company**:Bureau Veritas Bureau Veritas Inspectorate Laboratories (Pty) Ltd is recruiting a Team Leader. The position is based at Corsair Logistics in **Durban **at BVIL and reporting to the Shift supervisor / Branch manager. The Team leader’s responsibility is to ensure...


  • Durban, South Africa Mr Price Group Full time

    mrpmoney is looking for a Collections Shift Manager to manage and lead their collections department. The ACS Collection Shift Manager will be responsible for ensuring that production requirements are fully catered for in order to assist the Collections Manager in reaching performance objectives Qualifications: Grade 12 NQF level 5 and above in the relevant...


  • Durban, KwaZulu-Natal, South Africa Pronto Labour Team Full time

    About Pronto Labour TeamWe are a leading recruitment agency, and we're looking for a highly skilled Debtor's Collection Specialist to join our team.Job SummaryThe successful candidate will be responsible for managing debtor accounts, preparing and balancing rebate and cash notes, and maintaining accurate records. This is a fantastic opportunity to work with...

  • Team Leader

    6 months ago


    Durban, South Africa Blue Mercury Financial Services Full time

    WE ARE SEEKING TWO TEAM LEADERS TO WORK UNDER EXISTING TEAM LEADERS FOR - DISCOVERY INSURE AND CAPITAL LEGACY. Duties would be running and assisting with the current teams as a 2IC Basic is 8000 rand per month Commision is R18500 **Salary**: R8,000.00 - R9,000.00 per month

  • Team Leader

    3 months ago


    Durban, South Africa Grand Industries Full time

    We are seeking a dedicated and experienced Call Centre Team Leader to join our team. As a Team Leader, you will be responsible for overseeing and managing a team of sales representatives to ensure efficient operation and excellent service delivery. **Responsibilities**: - Supervise a team of sales representatives. - Monitor and evaluate team performance,...


  • Durban, South Africa Nimble Credit Solutions Full time

    Collections Team Manager Reporting to: Operations Manager: Collections Job Purpose: As a Team Manager, you will play a pivotal role in managing collections, productivity, and administrative performance against set targets. Reporting to the Operations Manager, you will act as a beacon of leadership, driving our team's success and fostering a positive...

  • Team Leader

    5 months ago


    Durban, South Africa Webhelp Full time

    **Job Advert** If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance of team playing to step up as a Team Leader in our vibrant Durban office,...

  • Team Leader

    3 months ago


    Durban, South Africa Smollan Full time

    We are on the lookout for a Team Leader in KZN-Durban As a Team Leader, you will be responsible for: - Sales Management - Shelf Health Management - Control Expenses - Execution of Point of Purchase - Administration - Customer Service and Satisfaction - 2-3 years Operations experience in a Field Marketing structure/sales and merchandising experience in a...

  • Team Leader

    5 months ago


    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance...

  • Team Leader

    5 months ago


    Durban, South Africa Webhelp Full time

    **Job Advert** If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. We’re expanding our team of game-changers at Concentrix and we're on the lookout for determined individuals who value the importance of team...

  • Team Leader

    5 months ago


    Durban, South Africa Webhelp Full time

    **Customer Service/Support** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. We’re expanding our team of game-changers at...

  • Team Leader

    5 months ago


    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance...

  • Team Leader

    5 months ago


    Durban, South Africa Webhelp Full time

    **Job Advert** If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance of team playing to step up as a Team Leader in our vibrant Durban office,...

  • Team Leader

    5 months ago


    Durban, South Africa Webhelp Full time

    **Job Advert** If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! Concentrix + Webhelp is on the hunt to fine determined individuals who value the importance of team playing and are ready to step up and lead...

  • Team Leader

    5 months ago


    Durban, South Africa Webhelp Full time

    **Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined...

  • Team Leader

    5 months ago


    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to...

  • Team Leader

    5 months ago


    Durban, South Africa Webhelp Full time

    **Customer Service/Support** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people...

  • Team Leader

    5 months ago


    Durban, South Africa Webhelp Full time

    **Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined...