Team Leader

4 weeks ago


Durban, South Africa Webhelp Full time

**Job Advert**
At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised.

You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off.

We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our dynamic Durban office where you’ll be working on an exciting international campaign.

We want people who are eager to learn and grow within their career, steering others to strive and give of their best at all times.

If you are organised enough to work well under pressure, are highly responsible and can adapt to change while juggling tasks then this is your calling.

In this role you will manage a team responsible for sales, customer care and technical support, you’ll be motivating, leading and guiding a team of dynamic individuals to reach targets and strive for excellence in customer service.

Above all we want reliable, committed leaders who lead by example and are motivated toward success.

**What you will do in this role**

As a Team Leader on our team, you’ll be:

- Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
- Managing workload in a timely and effective manner
- Analysing customer feedback data
- Pursuing quality and assurance initiatives
- Producing business insights
- Presenting recommendations for improvement

**Your qualifications**

Concentrix + Webhelp is a great match if you:

- Have a matric certificate
- Are proficient in English written and spoken language
- Have a minimum of 6 months’ experience as a Deputy Team Leader in a contact centre environment
- Have a minimum of 2 years’ team management experience
- Have excellent communication and listening skills
- Have the ability to identify problems and find solutions by imparting knowledge
- Have analytical, time management, organisation, skills
- Are PC literate with fast typing skills and experience using appropriate software and systems
- Have a clear credit, disciplinary and criminal records
- Have a proven performance record of accomplishment

Please note that the appointment will be made in line with the in line with the company’s EE plan.

**Reimagine the best version of you**

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying.

Job Reference: SA02997


  • Team Leader

    4 hours ago


    Durban, South Africa Blue Mercury Financial Services Full time

    WE ARE SEEKING TWO TEAM LEADERS TO WORK UNDER EXISTING TEAM LEADERS FOR - DISCOVERY INSURE AND CAPITAL LEGACY. Duties would be running and assisting with the current teams as a 2IC Basic is 8000 rand per month Commision is R18500 **Salary**: R8,000.00 - R9,000.00 per month

  • Team Leader

    4 weeks ago


    Durban, South Africa Webhelp Full time

    **Job Advert** If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. We’re expanding our team of game-changers at Concentrix and we're on the lookout for determined individuals who value the importance of team...

  • Team Leader

    4 weeks ago


    Durban, South Africa Webhelp Full time

    **Customer Service/Support** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. We’re expanding our team of game-changers at...

  • Team Leader

    4 weeks ago


    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to...

  • Team Leader

    4 weeks ago


    Durban, South Africa Webhelp Full time

    **Job Advert** Are you a people person with a passion for clear communication, coaching and supporting your teams to achieving high performance? If this sounds like you, join our team of game-changers at Concentrix in a Team Leader role at our dynamic Cape Town office. We’re a global technology and services leader that powers the brands of the future. We...

  • Team Leader

    4 weeks ago


    Durban, South Africa Company: Bureau Veritas Full time

    TEAM LEADER**Date**:Aug 28, 2024 **Location**: Durban, Other/Not Applicable, ZA **Company**:Bureau Veritas Bureau Veritas Inspectorate Laboratories (Pty) Ltd is recruiting a Team Leader. The position is based at Corsair Logistics in **Durban **at BVIL and reporting to the Shift supervisor / Branch manager. The Team leader’s responsibility is to ensure...

  • Team Leader

    1 day ago


    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the...

  • Textile Team Leader

    4 hours ago


    Durban, South Africa FQ Manufacturers Full time

    A large têxtile company is seeking a skilled team leader to provide support to the rolling and dye plant department. **JOB DESCRIPTION** - adherence to all good manufacturing practices, company policies and food safety and quality assurance procedures - Working closely with the maintenance team to ensure line proficiency and production levels are...

  • Team Leader

    4 hours ago


    Durban, South Africa CX- Interglobal Full time

    **Join our Tribe!** - Do you thrive on building successful teams? - Do you have a track record in developing teammates to be the best? - Do you excel in motivating and engaging your teams and clients? - Are you ambitious and ready to accelerate your career with rapid growth opportunities? We are seeking an inspirational leader with strong leadership skills....

  • Team Leader

    4 hours ago


    Durban, South Africa Webhelp Full time

    **Job Advert** Are you ready to put your passion for people to work? If you have a love for travel, helping others and can uplift a room of people with your energy and positivity, this could be your moment to shine! If your motivation and positivity is what wakes you in the morning and keeps you going then we want you! Webhelp is recruiting a Team leader...

  • Team Leader

    1 day ago


    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: Are you ready to put your passion for people to work? If you have a love for travel, helping others and can uplift a room of people with your energy and positivity, this could be your moment to shine! Webhelp is recruiting a Team Leader to join an exciting campaign...

  • Sales Team Leader

    2 days ago


    Durban, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time

    Talksure Pty Ltd is a dynamic organization seeking an experienced Sales Team Leader to oversee and lead a team of sales agents.The ideal candidate will possess a proven track record in sales, excellent communication skills, and the ability to motivate and coach team members to achieve their targets.Responsibilities include:Effective management of team...

  • Stores Team Leader

    4 hours ago


    Durban, South Africa Mass Staffing Projects Full time

    Stop scrolling! You don’t want to miss this opportunity! A Packaging company is looking for a Stores Team Leader to join their team in Durban. **Requirements**: - Matric - Degree/Diploma - 2 + years’ experience in a stores & distribution environment - 2+ years supervisory experience - Knowledge of ISO quality system

  • Team Leader

    2 days ago


    Durban, South Africa Tower Group Full time

    An exciting and challenging opportunity has arisen for an experienced and suitably qualified Team Leader to join the Production Support Centre team based in Durban. **Purpose of the job**: To support Production Support Centre team with production and stock **Experiential and Educational requirements**: - Minimum of Matric / Grade 12 - Certificate in...

  • Sales Team Leader

    2 days ago


    Durban, KwaZulu-Natal, South Africa TCH Group Full time

    We are seeking a highly skilled Sales Team Leader to join our team at TCH Group. As a Sales Team Leader, you will be responsible for leading a team of 10-15 agents to achieve outstanding results in sales and quality.About the Role:Lead a high-performing team to drive sales and customer satisfaction ratingsDevelop and motivate staff to maximise campaign...

  • Sales Team Leader

    4 weeks ago


    Durban, South Africa KHS Recruitment Full time

    Our client in the financial services sector is looking for experienced **Sales Team Leaders** with insurance background to join their dynamic team. **Requirements**: - Matric. - 3+ years of sound insurance industry knowledge. - 3 + years experience in leading highly successful outbound sales teams. - Strong sales track record. - Solid experience in selling...

  • Team Leader

    4 weeks ago


    Durban, South Africa Daly Credit Corporation Full time

    1 x Team Leader Permanent : Permanent: 3 months probation then permanent in position Purpose of the Job : The primary function is to coach and develop Agents. Maximize collections and ensure Agents are adhering to company policies and procedures. Minimum Qualifications and Experience: - Matric - Minimum two (2) years experience in coaching and...


  • Durban, South Africa Dynexity Full time

    My client, in the Telecoms industry is looking for a Regional Sales Team Leader - that will support the Senior Sales Manager. You will be required to manage a team of Sales Reps in the area to drive growth, bring in new customers & service existing customers. People management skills are crucial and majority of the role. You will be required to manage the...


  • Durban, KwaZulu-Natal, South Africa Talksure Full time

    Job Description:Talksure SA seeks highly motivated and innovative leaders to monitor and manage sales teams. This role involves effectively managing team performance, ensuring attendance, meeting targets, and promoting diversity.The ideal candidate will have at least 1 year of experience as a sales team leader, a Grade 11 qualification, and the ability to be...


  • Durban, KwaZulu-Natal, South Africa Talksure Full time

    About Us:Talksure SA is an innovative company seeking talented individuals to join our family.We are looking for sales team leaders who can effectively manage teams, promote diversity, and maintain high levels of productivity. The ideal candidate will have a proven track record in sales, persuasiveness, problem-solving skills, adaptability, tenacity,...