Team Leader

6 months ago

Durban, South Africa Webhelp Full time

**Customer Service/Support**

**Location**
- Durban, South Africa**Language**
- English***

**Job Advert**:

- If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off.

We’re expanding our team of game-changers at Concentrix and we're on the lookout for determined individuals who value the importance of team playing to step up as Team Leaders in our dynamic Durban office.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

In this Team Leader role, you’ll lead by shining example on an exciting international campaign, managing a team responsible for sales, customer care and technical support.

We want people who can hear what is not said, people who show empathy and have a contagious, positive nature about them. If you're organised, work well under pressure, are highly responsible and can adapt to change while juggling tasks then this is your calling.

We’re looking for go-getters who are eager to learn and grow within their career while steering and inspiring others to strive and give of their best along the way. Above all, we want reliable, committed leaders that are motivated toward success.

**What you will do in this role**:

- Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
- Managing workload in a timely and effective manner
- Analysing customer feedback data
- Pursuing quality and assurance initiatives
- Producing business insights
- Presenting recommendations for improvement

**Your qualifications**
Concentrix is a great match if you:

- Have a matric certificate
- Are proficient in English written and spoken language
- Have a minimum of 6 months’ experience as a Deputy Team Leader in a contact centre environment
- Have a minimum of 2 years’ team management experience
- Have excellent communication and listening skills
- Have the ability to identify problems and find solutions by imparting knowledge
- Have analytical, time management, organisation, skills
- Are PC literate with fast typing skills and experience using appropriate software and systems
- Have a clear credit, disciplinary and criminal records
- Have a proven performance record of accomplishment

**Concentrix is an equal opportunity employer**

**Eligibility to work**
In accordance with South Africa’s law, only applicants who are legally authorised to work in SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

***

**Similar jobs**:
**Customer Service/Support**

**Customer Service Representative**:
Do you have 12 months’ experience working in an international contact centre environment? What if you could make your job fit

**Cape Town, South Africa**

***

**English**

**Customer Service/Support**

**Team Leader**:
If you’ve been working hard to build your career in the service industry and know the ins and outs of

**Durban, South Africa**

***

**English**

**Customer Service/Support**

**Mitarbeiter (m/w/d) für den IT-Support im Medizintechnikbereich - 100% Homeoffice**:
Du suchst einen Job, der zu dir und deinem Leben passt? Dann ist diese Stelle genau das Richtige für dich.In

**Remote, Germany**

***

**German**

**Customer Service/Support**

**Swedish-speaking Technical Customer Support Advisor**:
Open yourself to new career possibilities in Estonia and join our team as a Swedish-speaking Technical Customer Support Advisor

**Remote, Estonia**

***

**English**

**More jobs

  • Team Leader

    6 months ago

    Durban, South Africa Blue Mercury Financial Services Full time

    WE ARE SEEKING TWO TEAM LEADERS TO WORK UNDER EXISTING TEAM LEADERS FOR - DISCOVERY INSURE AND CAPITAL LEGACY. Duties would be running and assisting with the current teams as a 2IC Basic is 8000 rand per month Commision is R18500 **Salary**: R8,000.00 - R9,000.00 per month

  • Team Leader

    3 months ago

    Durban, South Africa Grand Industries Full time

    We are seeking a dedicated and experienced Call Centre Team Leader to join our team. As a Team Leader, you will be responsible for overseeing and managing a team of sales representatives to ensure efficient operation and excellent service delivery. **Responsibilities**: - Supervise a team of sales representatives. - Monitor and evaluate team performance,...

  • Team Leader

    5 months ago

    Durban, South Africa Webhelp Full time

    **Job Advert** If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance of team playing to step up as a Team Leader in our vibrant Durban office,...

  • Team Leader

    3 months ago

    Durban, South Africa Smollan Full time

    We are on the lookout for a Team Leader in KZN-Durban As a Team Leader, you will be responsible for: - Sales Management - Shelf Health Management - Control Expenses - Execution of Point of Purchase - Administration - Customer Service and Satisfaction - 2-3 years Operations experience in a Field Marketing structure/sales and merchandising experience in a...

  • Team Leader

    5 months ago

    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance...

  • Team Leader

    6 months ago

    Durban, South Africa Webhelp Full time

    **Job Advert** If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. We’re expanding our team of game-changers at Concentrix and we're on the lookout for determined individuals who value the importance of team...

  • Team Leader

    5 months ago

    Durban, South Africa Webhelp Full time

    **Job Advert** If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance of team playing to step up as a Team Leader in our vibrant Durban office,...

  • Team Leader

    6 months ago

    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance...

  • Team Leader

    5 months ago

    Durban, South Africa Webhelp Full time

    **Job Advert** If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! Concentrix + Webhelp is on the hunt to fine determined individuals who value the importance of team playing and are ready to step up and lead...

  • Team Leader

    6 months ago

    Durban, South Africa Webhelp Full time

    **Customer Service/Support** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people...

  • Team Leader

    6 months ago

    Durban, South Africa Webhelp Full time

    **Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined...

  • Team Leader

    6 months ago

    Durban, South Africa Webhelp Full time

    **Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined...

  • Team Leader

    6 months ago

    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to...

  • Team Leader

    6 months ago

    Durban, South Africa Webhelp Full time

    **Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined...

  • Team Leader

    3 months ago

    Durban, South Africa Webhelp Full time

    **Job Advert** Are you a people person with a passion for clear communication, coaching and supporting your teams to achieving high performance? If this sounds like you, join our team of game-changers at Concentrix in a Team Leader role at our dynamic Cape Town office. We’re a global technology and services leader that powers the brands of the future. We...

  • Team Leader

    3 months ago

    Durban, South Africa Company: Bureau Veritas Full time

    TEAM LEADER**Date**:Aug 28, 2024 **Location**: Durban, Other/Not Applicable, ZA **Company**:Bureau Veritas Bureau Veritas Inspectorate Laboratories (Pty) Ltd is recruiting a Team Leader. The position is based at Corsair Logistics in **Durban **at BVIL and reporting to the Shift supervisor / Branch manager. The Team leader’s responsibility is to ensure...

  • Team Leader

    6 months ago

    Durban, South Africa Online Financial Advisor Full time

    Universal Call Centre is looking for exceptional Sales team leaders who are innovative, attentive and nurturing with magnificent leadership skills to join our family. **Time**: Great working hours, as you have more time to spend with family. Monday - Friday (NO WEEKENDS) 07:45 AM - 18:00 PM **Benefits**: Attractive Basic Salary with uncapped...

  • Team Leader

    5 months ago

    Durban, South Africa Essity Full time

    **Team Leader**: **About the Role**: The Factory Team Leader role is responsible for Health & Safety of the employees and factory facilities, leading & controlling production, ensuring quality control and standards are met in both raw material and finished product while achieving production outputs. The role calls for an incumbent that has a proven track...

  • Deputy Team Leader

    2 months ago

    Durban, South Africa Daly Credit Corporation Full time

    **Department: Safricall** **Position : Deputy Team Leader** **Purpose of the Job: To assist team leaders on daily tasks and queries** **Minimum Qualifications and Experience**: - Grade 12 - 1 year call centre experience - at least 1 year team leader experience **Responsibilities**: - Manage SLA targets with Team Leaders - Provide excellent customer...

  • Team Leader

    1 month ago

    Durban, South Africa AVI Limited Full time

    Are you an experienced **Production Team Leader** in food manufacturing? Do you have a passion for people management and a to food safety? If so, we have an exciting opportunity for you at our Durban Tea Factory! **NATIONAL BRANDS LIMITED** **(NBL),** operates five state-of-the-art manufacturing sites across South Africa, specializing in renowned brands of...