Team Leader

4 weeks ago

Durban, South Africa Webhelp Full time

**Customer Service/Support**

**Location**
- Durban, South Africa**Language**
- English***

**Job Advert**:

- At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised.

You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off.

We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our dynamic Durban office where you’ll work on an exciting international campaign.

We want people who are eager to learn and grow within their career, steering others to strive and give of their best at all times.

If you are organised enough to work well under pressure, are highly responsible and can adapt to change while juggling tasks then this is your calling.

In this role you will manage a team responsible for sales, customer care and technical support, you’ll be motivating, leading and guiding a team of dynamic individuals to reach targets and strive for excellence in customer service.

Above all we want reliable, committed leaders who lead by example and are motivated toward success.

**What you will do in this role**

As a Team Leader on our team, you’ll be:

- Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
- Managing workload in a timely and effective manner
- Analysing customer feedback data
- Pursuing quality and assurance initiatives
- Producing business insights
- Presenting recommendations for improvement

**Your qualifications and experience**

Concentrix + Webhelp is a great match if you:

- Have a matric certificate
- Are proficient in English written and spoken language
- Have a minimum of 6 months’ experience as a Deputy Team Leader in a contact centre environment
- Have a minimum of 2 years’ team management experience
- Have excellent communication and listening skills
- Have the ability to identify problems and find solutions by imparting knowledge
- Have analytical, time management, organisation, skills
- Are PC literate with fast typing skills and experience using appropriate software and systems
- Have a clear credit, disciplinary and criminal records
- Have a proven performance record of accomplishment

Please note that the appointment will be made in line with the company’s EE Plan.

**Reimagine the best version of you**

**After applying, you will be sent a link to complete a quick online chat-based interview. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Completing and passing this step is essential for shortlisting.

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