Collections Team Leader
7 months ago
Do you enjoy working in an environment that is driven by targets and has a strong focus on customer experience?
Mrp money is looking for a self -motivated, passionate Collections Team Leader to join their fast-paced team.
The Team Leader will be responsible for leading a team of associates to minimise bad debt write off. The key focus of this role will include motivating associates to achieve targets, assessing their performance, and providing support to management in the areas of recruitment and learning and development.
Qualifications: Grade 12 3-5 years Collections experience Minimum 1 year Team Leader experience or in a similar role Strong leadership skills Strong Relationship Building Customer Service Skills Knowledge of NCA requirements pertaining to collections and credit control Knowledge of POPI Act Excellent communication skills in English (Written & verbal)
-Computer literate (MS Word, MS Excel, MS Outlook)
Responsibilities: Effectively plan, lead and organize the Collections team to ensure individual and team targets and objectives are achieved Effectively communicates deadlines and targets to associates Successfully conduct team meetings to update members on best practices and continuing expectations Ensure that all the associates’ attendance and punctuality is monitored Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines Ensures that feedback received from the QA department in terms of call quality is addressed with the agent concerned and monitored going forward Assists management with hiring processes and new associates training Effectively reports, records and maintains a log in terms of system problems, telephony issues and down times Develops strategies to promote associates adherence to divisional culture and performance goals
-Ensure quality, friendly, consistent interaction when dealing with customers and stores
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