Customer Support Representative

4 months ago

Cape Town, South Africa Engen Full time

**Location: Cape Town (Engen House)**:
**Purpose of the Job**:
Enhance and strengthen relationship with high valued customers. Understands and proactively meets customer order fulfilment, queries and maintenance requirements

**What you will be doing**:
ACCOUNT MANAGEMENT
Develop and maintain business relationship with the objective of expanding and retaining Key Account
Forecasts account planning cycle to identify sale opportunities.
Proactively assesses, clarifies and validates customer needs on an ongoing basis.
Facilitates proactive customer engagement process.
Leads solution development efforts that best address customer needs, while coordinating the involvement of all relevant stakeholder
Meets assigned expectations for proactive account management and engagement.
Manage execution of Engen Petroleum's agreements / contracts on service delivery
Analyse customer order fulfilment and escalates pertinent issues to relevant stakeholders to ensure resolution.
Tracks and escalates distribution non-compliance.
Escalates pertinent issues to relevant stakeholders.
Provides an advisory service to internal and external customers on service delivery.
Generate customer reports to show trends.
Develops a call plan.

INFORMATION MANAGEMENT
Processes data and updates databases
Maintains customer relationship database.
Updates customer interaction details as per procedure
Refers to various databases in order to address query.
Verifies information pertaining to order placements, job card and queries.

CUSTOMER RELATIONSHIP MANAGEMENT
Maintains high customer satisfaction ratings.
Maintains long term relationships, maximising all sale opportunities.
Key interface between customer and relevant business units
Manages client complaints and enquiries.
Refers specific enquiries or complex queries directly to the appropriate area.
Ascertains specific customer process requirements.
Contacts internal and external customer with query response and proposed action steps and timelines
Adheres to customers SLAs.
Establishes and maintains cross functional collaboration by develops stakeholder networks.
Responds to requests for documentation and information.

OPERATIONAL SUPPORT
Complies with daily operational checklist.
Utilises computer software packages to produce correspondence, spreadsheets, reports and presentations.
Escalate business processes requirements amendments.
Escalates user access and profiles issues.
Ensures adherence to CSC code of conduct.
Investigates interactions reported by internal and external customers.
Adhere to CSC quality standards in all interactions.

KNOWLEDGE MANAGEMENT
Gain insight and understanding into customers' company and industry through fact-finding process.
Share knowledge with relevant stakeholders

**What you have done before**:

- Minimum 2 years B2B Sales & Marketing or 3 years remote customer interaction.
- Business Administration/Marketing diploma or equivalent work experience.
- Customer interaction and problem resolution over the phone.
- Experience in Credit Management and computer skills (MS Office, etc.).
- Deep knowledge of Sales, Marketing, and Credit Management.
- Experience with Proposals.
- Effective prioritization and execution in a high-pressure environment.
- Adaptability and agility in a fast-paced setting. Attention to detail.

**Exciting challenges you might face**:

- Ability to collaborate and to work effectively cross-functionally, including senior management, project team and other departments within the organization.
- Highly Pressurized environment
- Balancing customer requirements with Engen priorities
- Ability to persuade people not reporting to you to perform certain tasks for you.

**Job Advert Closing Date**: All job adverts close five days after date posted

**Engen’s approved Employment Equity plans and targets will be considered as part of the recruitment process.**

**Important Information**:

- The appointment will be made in line with Engen's Employment Equity Strategy.
- Engen reserves the right not to make an appointment.

  • Customer Service Representative English-speaking

    2 hours ago

    Cape Town, Western Cape, South Africa Digital Customer Care Company BV Full time

    About the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Digital Customer Care Company BV. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including live chat, phone, and email.Key...

  • Customer Service Representative English-speaking

    1 week ago

    Cape Town, Western Cape, South Africa Digital Customer Care Company BV Full time

    About the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Digital Customer Care Company BV. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including live chat, phone, and email.Key...

  • Customer Support Representative

    2 days ago

    Cape Town, Western Cape, South Africa Sagan Full time

    Job Title: Customer Support RepresentativeLocation: Remote (EST Time Zones)Salary Range: up to 1000 USDWork Schedule: Monday to Friday, 09:00 AM to 05:00 PM (EST)Company Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global...

  • Portuguese Customer Support Representative

    1 week ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Customer Service Representative - Portuguese LanguageABC Worldwide is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers in the Portuguese language.Key Responsibilities:Respond to customer...

  • Spanish Customer Support Representative

    2 days ago

    Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    Customer Service Representative - SpanishWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Spanish. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via phone and email.Key Responsibilities:Respond to customer...

  • Customer Support Representative I

    1 week ago

    Cape Town, South Africa Sagan Full time

    Job Title: Customer Support Representative ILocation: Remote (EST Time Zones)Salary Range: up to 1000 USDWork Schedule: Monday to Friday 09:00 AM to 05:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international...

  • Customer Service Representative

    3 months ago

    Cape Town, South Africa TTEC Full time

    Customer Service Representative - Brand Support-03VMK **Description**: Bringing smiles is what we do at TTECfor you and the customer. As a **Customer Service Representative - Brand Support working on-site in Cape Town, South Africa**, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning...

  • Customer Service Representative

    3 months ago

    Cape Town, South Africa TTEC Full time

    Customer Service Representative - Brand Support-03NK7 **Description**: Bringing smiles is what we do at TTEC... for you and the customer. As a **Customer Service Representative - Brand Support working on-site in Cape Town, South Africa**, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an...

  • Sales and Customer Support Representative

    3 weeks ago

    Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Sales and Customer Support Representative to join our team at SA Commercial (Pty) Ltd. As a Sales and Customer Support Representative, you will be responsible for conducting sales calls to existing customers and prospects in a B2C environment, with a focus on retaining customers and selling new...

  • Customer Support Representative I

    3 weeks ago

    Cape Town, South Africa Sagan Full time

    Job Title: Customer Support Representative ILocation: Remote (EST Time Zones)Salary Range: up to 1000 USDWork Schedule: Monday to Friday, 09:00 AM to 05:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...

  • Customer Service Representative

    2 days ago

    Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full time

    Job OverviewHuntswood is seeking a Customer Service Adviser with webchat and voice experience to join our global team. If you are an ambitious and driven individual with great communication skills, we want to hear from you.Key ResponsibilitiesProvide high-quality responses to customer inquiries, maintaining performance standards and handling high volumes of...

  • Customer Service Representative

    3 weeks ago

    Cape Town, Western Cape, South Africa Objective Personnel Full time

    Job DescriptionObjective Personnel is seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a key member of our sales support team, you will be responsible for ensuring seamless customer experiences from order receipt to delivery.Key Responsibilities:Order Processing: Efficiently receive, process, and invoice...

  • Customer Service Representative

    2 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    {"title": "Customer Service Representative", "content": "Job SummaryABC Worldwide is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.Key...

  • Customer Service Representative

    2 weeks ago

    Cape Town, Western Cape, South Africa Exclusively Remote Full time

    Customer Support Representative - E-commerce**Job Summary:**We are seeking a highly skilled and detail-oriented Customer Support Representative to join our team at Exclusively Remote. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their shopping experience is positive and...

  • Customer Service Representative

    3 weeks ago

    Cape Town, Western Cape, South Africa abc Full time

    Job FunctionThe Customer Service Representative represents the company 'abc' by addressing incoming inquiries. The role performs basic administrative tasks, including customer support and operational duties. Typically works on routine assignments. The representative understands and addresses customer needs, which may include resolving issues and educating...

  • Customer Support Specialist

    2 days ago

    Cape Town, Western Cape, South Africa Sagan Full time

    Customer Support Representative IAt Sagan, we're seeking a dedicated and empathetic Customer Support Representative to be the frontline of our customer experience. This role is crucial in engaging with customers, addressing inquiries, resolving issues, and ensuring a seamless and positive experience throughout the customer journey.Key...

  • German Customer Service Representative

    2 days ago

    Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    Job Title: German Customer Service RepresentativeSurgo PTY Ltd is seeking a highly skilled and experienced German Customer Service Representative to join their team. As a German Customer Service Representative, you will be responsible for providing exceptional customer service and support to clients in the German language.Key Responsibilities:Deliver...

  • German Customer Service Representative

    7 days ago

    Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    Customer Service Representative - German LanguageSurgo PTY Ltd is seeking a highly skilled Customer Service Representative to join their team. As a German Language Customer Service Representative, you will be responsible for providing exceptional customer service and support to clients in the German language.Key Responsibilities:Customer Support: Deliver...

  • Customer Service Representative

    3 months ago

    Cape Town, South Africa Exclusively Remote Full time

    Customer Service Telephonically Switchboard Representative We are seeking a skilled and customer-focused individual to join our team as a Customer Service Telephonically Switchboard Representative. If you have previous experience working with Amazon and possess excellent communication and problem-solving skills, we want to hear from you! As a Customer...

  • Customer Service Representative

    2 weeks ago

    Cape Town, Western Cape, South Africa Mindmatch Consulting Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Mindmatch Consulting.About the Role:As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound calls.Key Responsibilities:Answering customer inquiries and...