German Customer Service Representative
1 day ago
Surgo PTY Ltd is seeking a highly skilled and experienced German Customer Service Representative to join their team. As a German Customer Service Representative, you will be responsible for providing exceptional customer service and support to clients in the German language.
Key Responsibilities:- Deliver outstanding customer service by handling a variety of customer interactions, including orders, emails, calls, complaints, and return-to-sender issues.
- Engage with existing customers proactively to enhance their experience, identify opportunities for support, and provide assistance with any issues they may encounter.
- Review new customer orders and provide design and order support to prevent potential issues.
- Turn dissatisfied customers into satisfied ones by offering generous solutions and maintaining exceptionally obliging communication.
- Track and forward customer feedback through available channels, contributing to continuous improvement in our products and services.
- Fluent in the German language.
- Basic proficiency in English for internal communication.
- Previous experience in customer support or a related field is desirable.
Monday to Friday: 08h00 19h00
Saturday: 10h00 14h00
Central European Time Zone
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