German Customer Service Representative

1 day ago


Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time
Job Title: German Customer Service Representative

Surgo PTY Ltd is seeking a highly skilled and experienced German Customer Service Representative to join their team. As a German Customer Service Representative, you will be responsible for providing exceptional customer service and support to clients in the German language.

Key Responsibilities:
  • Deliver outstanding customer service by handling a variety of customer interactions, including orders, emails, calls, complaints, and return-to-sender issues.
  • Engage with existing customers proactively to enhance their experience, identify opportunities for support, and provide assistance with any issues they may encounter.
  • Review new customer orders and provide design and order support to prevent potential issues.
  • Turn dissatisfied customers into satisfied ones by offering generous solutions and maintaining exceptionally obliging communication.
  • Track and forward customer feedback through available channels, contributing to continuous improvement in our products and services.
Requirements:
  • Fluent in the German language.
  • Basic proficiency in English for internal communication.
  • Previous experience in customer support or a related field is desirable.
Working Hours:

Monday to Friday: 08h00 19h00

Saturday: 10h00 14h00

Central European Time Zone



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